[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
solved with newest 5.11.0-38-generic kernel update (Ubuntu20.04.3) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Status in linux-signed-hwe-5.8 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
This might be related to https://gitlab.freedesktop.org/drm/intel/-/issues/3569 HP ProBook 450 G6, HP ProbBok 450 G7, HP EliteBook 850 G5, HP OMEN 15 (dc-0019ur) HP ProBook 450 G6 shows: sudo lspci -kv 00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (Whiskey Lake) (rev 02) (prog-if 00 [VGA controller]) DeviceName: Onboard IGD Subsystem: Hewlett-Packard Company UHD Graphics 620 (Whiskey Lake) Flags: bus master, fast devsel, latency 0, IRQ 145 Memory at f000 (64-bit, non-prefetchable) [size=16M] Memory at e000 (64-bit, prefetchable) [size=256M] I/O ports at 4000 [size=64] Expansion ROM at 000c [virtual] [disabled] [size=128K] Capabilities: [40] Vendor Specific Information: Len=0c Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00 Capabilities: [ac] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [d0] Power Management version 2 Capabilities: [100] Process Address Space ID (PASID) Capabilities: [200] Address Translation Service (ATS) Capabilities: [300] Page Request Interface (PRI) Kernel driver in use: i915 Kernel modules: i915 edid-decode /sys/class/drm/card0-eDP-1/edid edid-decode (hex): 00 ff ff ff ff ff ff 00 30 e4 2e 06 00 00 00 00 00 1d 01 04 95 22 13 78 03 38 d5 97 5e 59 8e 27 1c 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 24 36 80 a0 70 38 1f 40 30 20 35 00 58 c2 10 00 00 19 18 24 80 a0 70 38 1f 40 30 20 35 00 58 c2 10 00 00 19 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02 00 0c 3a ff 0a 3c 7d 13 14 26 7d 00 00 00 00 2f EDID version: 1.4 Manufacturer: LGD Model 1582 Serial Number 0 Made in year 2019 Digital display 6 bits per primary color channel DisplayPort interface Maximum image size: 34 cm x 19 cm Gamma: 2.20 Supported color formats: RGB 4:4:4 First detailed timing includes the native pixel format and preferred refresh rate Display is continuous frequency Color Characteristics Red: 0.5898, 0.3701 Green: 0.3496, 0.5546 Blue: 0.1552, 0.1103 White: 0.3134, 0.3291 Established Timings I & II: none Standard Timings: none Detailed mode: Clock 138.600 MHz, 344 mm x 194 mm 1920 1968 2000 2080 ( 48 32 80) 1080 1083 1088 ( 3 5 23) -hsync -vsync VertFreq: 59.977 Hz, HorFreq: 66.635 kHz Detailed mode: Clock 92.400 MHz, 344 mm x 194 mm 1920 1968 2000 2080 ( 48 32 80) 1080 1083 1088 ( 3 5 23) -hsync -vsync VertFreq: 39.985 Hz, HorFreq: 44.423 kHz Empty Descriptor Manufacturer-Specified Display Descriptor (0x02): 00 02 00 0c 3a ff 0a 3c 7d 13 14 26 7d 00 00 00 :..<}..&}... Checksum: 0x2f ** Bug watch added: gitlab.freedesktop.org/drm/intel/-/issues #3569 https://gitlab.freedesktop.org/drm/intel/-/issues/3569 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Status in linux-signed-hwe-5.8 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you.
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
Exact same behaviour for me and my collegues on HP Probook 450 G7: HP ProBook 450 G7 (8VU58EA#ACB) CPU: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz RAM: 16Gb GPU: Intel UDH Graphics Disk: SSD WDC PC SN520 SDAPNUW-512G-1006 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Status in linux-signed-hwe-5.8 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: linux-signed-hwe-5.8 (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Status in linux-signed-hwe-5.8 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
** Tags added: regression-update ** Also affects: linux-signed-hwe-5.8 (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Status in linux-signed-hwe-5.8 package in Ubuntu: New Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
I added: prevboot1.txt (5.8.0-63) prevboot2.txt (5.11.0-25) prevboot3.txt (5.8.0-55) using journalctl -b-1 > prevboot1.txt ... ** Attachment added: "prevboot1-5.tar.gz" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+attachment/5516798/+files/prevboot1-5.tar.gz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
** Attachment removed: "prevboot1.txt .. prevboot5.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+attachment/5516795/+files/prevboot1-5.tar.gz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
I did stop gdm3 and created Xorg.log (via ssh and startx) for 5.8.0-55 (which is fine) and 5.8.0-63 (where the internal display is black). EDID & modelines do look the same, input/event are numbered differently, SynPS/2 Synaptics TouchPad (*-63) vs PS/2 Generic Mouse (*-55) ** Attachment added: "startx Xorg.log for 5.8.0-55 and 5.8.0-63)" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+attachment/5516796/+files/Xorg-logs-5.8.0-55_and_63.tar.gz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: linux-signed-hwe-5.11 (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1939160] Re: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log)
It looks like https://bugs.launchpad.net/ubuntu/+source/linux- hwe-5.8/+bug/1934647 is about the same. Here it's Intel UHD Graphics 620 - there it's about nvidia. 5.8.0-55 is fine 5.8.0-63 is affected 5.11.0-25 is affected I did journalctl -b-1 > prevboot1.txt journalctl -b-2 > prevboot2.txt journalctl -b-3 > prevboot3.txt journalctl -b-4 > prevboot4.txt journalctl -b-5 > prevboot5.txt Using 5.8.0-63 (or 5.11.0-25) the internal display is black - but the system is running "normal" (ssh, HDMI display) ** Attachment added: "prevboot1.txt .. prevboot5.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+attachment/5516795/+files/prevboot1-5.tar.gz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu. https://bugs.launchpad.net/bugs/1939160 Title: [HP Probook 450 G6] Laptop Monitor Turns off During Startup, but older kernel versions work (updated system log) Status in linux-signed-hwe-5.11 package in Ubuntu: Confirmed Bug description: I had previously submitted this bug here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1937914 , but I submitted a system log from an older, working version of Ubuntu rather than from the failing version. This report has the updated log. While starting the my laptop (Computer Model: HP Probook 450 G6 ProdID 5YH15UT#ABA Memory: 15.5 GB Processor: Intel Core i7-8565U CPU @ 1.80GHz x 8 Graphics: NV118 / Mesa Intel UHD Graphics 620 (WHL GT2) Disk Capacity: 256.1 GB) which runs (OS Name: Ubuntu 20.04.2 LTS OS Type: 64-bit GNOME Version: 3.36.8 Windowing System: X11) the monitor turns off as soon as Ubuntu loads. The OS loads as normal and my external monitor still works, but my laptop monitor does not. I was able to fix the problem by pressing ESC as soon as the HP logo appears during start-up, then selecting "Advanced Ubuntu Options", then choosing an older version of Ubuntu (currently that's ...5.4.0-48..., while I believe the latest version is ...5.8.0-66...). It seems clear that this problem is caused by a bug that was introduced in one of the more recent updates (...5.8.0-59..., maybe?). I am not at all sure that the problem is in xorg; the package identification webpage just suggested that, if the monitor is blank when I would expect to see the Ubuntu logo during startup, then I should say that the relevant package is xorg. I am more than happy to run additional diagnostics that you would recommend if that would help you diagnose and fix the problem. Thank you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.11.0-25-generic 5.11.0-25.27~20.04.1 ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Aug 6 10:34:40 2021 InstallationDate: Installed on 2021-07-06 (30 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) SourcePackage: linux-signed-hwe-5.11 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1939160/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
