[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-04-13 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]

** Changed in: linux (Ubuntu)
   Status: Incomplete => Expired

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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Expired

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  WORKAROUND: Use the nvidia proprietary drivers.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-12 Thread Christopher M. Penalver
Sergey Zolotarev:

Given the nvidia drivers are a WORKAROUND, it appears the touchpad not
working is correlated to an issue with the graphics driver nouveau.

Hence, in order to upstream this, could you please remove the
WORKAROUND, install the latest mainline kernel (now 4.16-rc1),
reproduce, and attach the dmesg?

** Description changed:

  When Ubuntu wakes up after suspend the touchpad doesn't work.
+ 
+ WORKAROUND: Use the nvidia proprietary drivers.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  WORKAROUND: Use the nvidia proprietary drivers.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1746372/+subscriptions

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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-12 Thread Sergey Zolotarev
1) I've been using the drivers from NVIDIA with the normal (not
mainline) kernel 4.13.0-32 for the past week and haven't had this
touchpad issue.

2) When I resume from suspend the touchpad either works or it doesn't.
It always stops working after I suspend/resume a few times. How much
times can vary, but it's inevitable. The problem with the display occurs
only when I enable pm_trace and then suspend and resume.

3) I don't think I can remove the NVIDIA card from this laptop. Even if
I can I'm too afraid I'll break something and it will stop working.

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1746372/+subscriptions

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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-04 Thread Christopher M. Penalver
Sergey Zolotarev, to clarify, let us focus on the timeframe from since
you installed Ubuntu a couple weeks ago to present.

1) To advise, it wouldn't hurt to see how things change when you use the
nvidia proprietary driver. However, you will want to use the Ubuntu
kernel (not mainline) before installing it and while using it. For
information on nvidia versions available one may see
https://help.ubuntu.com/community/BinaryDriverHowto/Nvidia .

2) To clarify, when you resume from suspend, is it that one of the three 
following outcomes occur or only two:
* Upon resume the display is not working and you can't SSH into it.
* It resumes but only the touchpad isn't working.
* It resumes and everything is working fine.

3) It would be helpful if you out the nvidia card from the pc to see if
this influences your resume results.

-- 
You received this bug notification because you are a member of Kernel
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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-04 Thread Sergey Zolotarev
I installed Ubuntu on this laptop a couple of weeks ago, so I can't say.
But before Ubuntu I was using Fedora 27 for around 2 months and I didn't
experience this problem there.

I'm attaching dmesg output after another touchpad incident, from 4.15.1
this time. I hope it helps. It looks like this may have something to do
with nouveau, should I try using the proprietary NVIDIA drivers?

** Attachment added: "dmesg2.txt"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1746372/+attachment/5048856/+files/dmesg2.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1746372/+subscriptions

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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-04 Thread Christopher M. Penalver
Sergey Zolotarev, to clarify, have you always had the issue of the
display not working after waking up and you can't SSH into it, or is
this something that started recently?

** Tags added: latest-bios-300

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-04 Thread Sergey Zolotarev
I've installed the 4.15.1 kernel, what should I do next? I'm having the
same pm_trace issue as before.

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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-04 Thread Christopher M. Penalver
Sergey Zolotarev, the latest mainline kernel is now 4.15.1. As per your
logs, you were booted in the Ubuntu kernel. So that upstream may review,
could you please provide the information with latest mainline?

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You received this bug notification because you are a member of Kernel
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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-03 Thread Sergey Zolotarev
** Attachment added: "dmesg when touchpad is not working after wakeup"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1746372/+attachment/5048491/+files/touchpad-dmesg.txt

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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-03 Thread Sergey Zolotarev
Could this be the cause?

[ 4381.182926] irq 109: nobody cared (try booting with the "irqpoll" option)
[ 4381.182932] CPU: 2 PID: 0 Comm: swapper/2 Tainted: G   OE   
4.13.0-32-generic #35-Ubuntu
[ 4381.182933] Hardware name: ASUSTeK COMPUTER INC. K501UQ/K501UQ, BIOS 
K501UQ.300 09/13/2016
[ 4381.182934] Call Trace:
[ 4381.182935]  
[ 4381.182941]  dump_stack+0x63/0x8b
[ 4381.182943]  __report_bad_irq+0x35/0xc0
[ 4381.182945]  note_interrupt+0x24b/0x2a0
[ 4381.182948]  handle_irq_event_percpu+0x54/0x80
[ 4381.182950]  handle_irq_event+0x3b/0x60
[ 4381.182951]  handle_fasteoi_irq+0x75/0x120
[ 4381.182954]  handle_irq+0x1a/0x30
[ 4381.182956]  do_IRQ+0x46/0xd0
[ 4381.182958]  common_interrupt+0x1af/0x1af
[ 4381.182959]  
[ 4381.182962] RIP: 0010:cpuidle_enter_state+0x130/0x2d0
[ 4381.182963] RSP: 0018:c0e34193fe58 EFLAGS: 00040246 ORIG_RAX: 
ffbe
[ 4381.182965] RAX: 9fae05d22ac0 RBX: 03fc12da146f RCX: 001f
[ 4381.182965] RDX: 03fc12da146f RSI: 03f8d7449b52 RDI: 
[ 4381.182966] RBP: c0e34193fe98 R08:  R09: 0008
[ 4381.182967] R10: c0e34193fe28 R11: 0001 R12: 9fae05d2b400
[ 4381.182968] R13:  R14: 0001 R15: 97f7a098
[ 4381.182970]  ? cpuidle_enter_state+0x120/0x2d0
[ 4381.182972]  cpuidle_enter+0x17/0x20
[ 4381.182974]  call_cpuidle+0x23/0x40
[ 4381.182975]  do_idle+0x19a/0x200
[ 4381.182976]  cpu_startup_entry+0x73/0x80
[ 4381.182978]  start_secondary+0x175/0x1b0
[ 4381.182980]  secondary_startup_64+0x9f/0xa0
[ 4381.182982] handlers:
[ 4381.182985] [] irq_default_primary_handler threaded 
[] elan_isr [elan_i2c]
[ 4381.182990] Disabling IRQ #109

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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-03 Thread Sergey Zolotarev
Unfortunately I can't perform steps 4-10 in the suspend debugging guide
because the display is not working after waking up when doing pm_trace
(it's turned off), and I can't SSH into the system from another computer
because the network seems to be down as well (No route to host). When
the laptop is booted properly I can SSH into it without issues.

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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-02-03 Thread Sergey Zolotarev
1. The issue occurs when resuming from suspend.
2. Suspend by closing the lid.
3. Resume by lifting the lid.
4-10. Can't provide this information because I can't get to the console after 
waking up.
11. See suspend_stats.txt.
12. Can't SSH into the laptop after resume - ssh says "No route to host". But 
under normal conditions I can SSH into it.


** Attachment added: "Output of suspend_stats"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1746372/+attachment/5048490/+files/suspend_stats.txt

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You received this bug notification because you are a member of Kernel
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Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-31 Thread Christopher M. Penalver
Sergey Zolotarev, please boot into latest mainline kernel with no
patching/modifications, and provide the information from #5.

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https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-31 Thread Sergey Zolotarev
I was wrong, this didn't fix the bug. After a few more suspends and wakes the 
touchpad is dead again.
I think it may depend on how many times the system is suspended or for how long 
it was suspended. 


** Changed in: linux (Ubuntu)
   Status: Triaged => Incomplete

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-31 Thread Christopher M. Penalver
Sergey Zolotarev, the issue you are reporting is an upstream one. Could
you please report this problem following the instructions verbatim at
https://wiki.ubuntu.com/Bugs/Upstream/kernel (TO: Marcos Paulo de Souza,
and Dmitry Torokhov CC: linux-input)?

Please provide a direct URL to your post to the mailing list when it
becomes available so that it may be tracked.

Thank you for your help.

** Changed in: linux (Ubuntu)
   Status: Incomplete => Triaged

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Triaged

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1746372/+subscriptions

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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-31 Thread Joseph Salisbury
** Tags added: kernel-da-key

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-31 Thread Sergey Zolotarev
This patch worked for me with v4.15 kernel:

https://paste.ubuntu.com/26496011/

I basically found the old patch and added an entry for K501UQ there. The
author changed his code from using DMI_PRODUCT_NAME to DMI_CHASSIS_TYPE
since then but that doesn't work for my laptop apparently.

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-30 Thread Christopher M. Penalver
Sergey Zolotarev, to advise, reports focus on one issue per report. This
report is scoped to touchpad not working after suspend, not everything
that may or may not work after suspend, or whatever other issues you may
have.

Despite this, could you please provide the missing information from
https://wiki.ubuntu.com/DebuggingKernelSuspend ?

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-30 Thread Sergey Zolotarev
I installed the latest kernel (4.15) from http://kernel.ubuntu.com
/~kernel-ppa/mainline/v4.15/ but it didn't help. Touchpad worked for a
few seconds after wakeup but then it stopped working. Also same issue
with reboot again, don't know why you deleted it.

** Tags added: kernel-bug-exists-upstream

** Tags added: kernel-bug-exists-upstream-4.15

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1746372

Title:
  [Asus K501UQ] Touchpad stops working after suspend

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  When Ubuntu wakes up after suspend the touchpad doesn't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.13.0-32-generic N/A
   linux-backports-modules-4.13.0-32-generic  N/A
   linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrK501UQ.300:bd09/13/2016:svnASUSTeKCOMPUTERINC.:pnK501UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: K
  dmi.product.name: K501UQ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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[Kernel-packages] [Bug 1746372] Re: [Asus K501UQ] Touchpad stops working after suspend

2018-01-30 Thread Christopher M. Penalver
Sergey Zolotarev, thank you for reporting this and helping make Ubuntu
better.

In order to allow additional upstream mainline kernel developers to examine the 
issue, at your earliest convenience, could you please test the latest mainline 
kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? 
Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the 
daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was 
released upstream.
4) Install instructions are available at 
https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't 
boot into the OS) please make a comment in your report about this, and continue 
to test the next most recent kernel version until you can test to the issue. 
Once you've tested the mainline kernel, please comment on which kernel version 
specifically you tested. If this issue is not reproducible in the mainline 
kernel, please add the following tags by clicking on the yellow circle with a 
black pencil icon, next to the word Tags, located at the bottom of the report 
description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.

If the issue is reproducible with the mainline kernel, please add the following 
tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically
requested to do so.

It is most helpful that after testing of the latest mainline kernel is
complete, you mark this report Status Confirmed.

Lastly, to keep this issue relevant to upstream, please continue to test
the latest mainline kernel as it becomes available.

Thank you for your help.

** Summary changed:

- Touchpad stops working after suspend
+ [Asus K501UQ] Touchpad stops working after suspend

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

** Description changed:

- I have an issue similar to this bug:
- 
- https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1490130
- 
- but for another ASUS laptop model - K501UQ. When Ubuntu wakes up after
- suspend touchpad doesn't work. Moreover, using "sudo reboot" doesn't
- work too (not sure if it's the same bug). When I try to reboot the
- system hangs, only hard reboot helps.
+ When Ubuntu wakes up after suspend the touchpad doesn't work.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-32-generic 4.13.0-32.35
  ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
  Uname: Linux 4.13.0-32-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC0:  szx1685 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC0:  szx1685 F pulseaudio
  CurrentDesktop: GNOME
  Date: Wed Jan 31 05:40:49 2018
  InstallationDate: Installed on 2018-01-23 (7 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  Lsusb:
-  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
-  Bus 001 Device 003: ID 8087:0a2a Intel Corp. 
-  Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd 
-  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 003: ID 8087:0a2a Intel Corp.
+  Bus 001 Device 002: ID 04f2:b54b Chicony Electronics Co., Ltd
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. K501UQ
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed 
root=UUID=04181349-688b-425f-899c-822fcf6a409b ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-4.13.0-32-generic N/A
-  linux-backports-modules-4.13.0-32-generic  N/A
-  linux-firmware 1.169.2
+  linux-restricted-modules-4.13.0-32-generic N/A
+  linux-backports-modules-4.13.0-32-generic  N/A
+  linux-firmware 1.169.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/13/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K501UQ.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K501UQ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567