I just started experiencing this issue again, last week. Same hardware:
Precision 5520 with thunderbolt dock Dell TB-16. Kernel
5.11.0-22-generic on hirsute.
---8<---
Jun 27 14:53:11 vesho kernel: xhci_hcd :0e:00.0: ERROR unknown event type 15
Jun 27 14:53:16 vesho kernel: xhci_hcd :0e:00.
I've been experiencing the same problem on 20.04 with a different HW
setup: Lenovo thinkpad X1 Carbon gen7 (BIOS, thunderbolt controller,
etc... firmware all fully up to date), and an Alogic Thunderbolt 3.0
Docking Station.
It generally works fine, but every now and then, the xhci controller in
t
#107 (sorry, my previous message was meant as an answer to #107 too!)
Incidentally, linux-oem-5.10 does not fix this my issue (with a WB19TB
dock).
Does this kernel work well with the TB16?
What are the relevant logs I should join to my bug report to linux-
oem-5.10? Is dmesg output enough?
--
#106 The described symptoms are so specific that it would be a really
surprising coincidence if my issue had a different cause with so
identical symptoms.
Are you sure this is really about the dock?
What if it was actually about the thunderbolt controller on the motherboard
instead?
I assume most
I still experience this on 21.04 unfortunately. It might be a different
bug though.
For me now, it mostly happens when suspending the laptop while connected
to the Dock. After resuming I get constant resets...
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#110 (Toumas) - I no longer experience this problem when running 20.10
with the latest kernel and the latest Dell firmware update (fwupdmgr
works reasonably well, but you can also just download the firmware file
from Dell, put it on a USB dok and the preboot screen lets you apply it
directly - no M
Few months ago I gave up and stopped using my TB18. Easier to connect
few cables once a day than fight with this. I'm much happier now. TB18
serves as an expensive laptop stand for me (elevates laptop 5 cm from
table).
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My keyboard just dropped out after a few hours with `5.10.0-1008-oem`
build. It's working again after the unbind/bind sequence from above.
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I'm pretty confident I'm experiencing this same issue with a TB16 on
"Dell Inc. XPS 15 7590/0VYV0G, BIOS 1.9.1 12/14/2020"
1. I'm able to reset my USB without unplugging/plugging with a "fix_usb"
script which does:
echo -n ":3a:00.0" | sudo tee /sys/bus/pci/drivers/xhci_hcd/unbind
echo -n "00
#106 - please open a separate issue to debug this. The architecture for
the WD19TB is very different than the TB16 and it shouldn't be conflated
into this issue. The most interesting things to include in your issue -
please first try this kernel: https://launchpad.net/ubuntu/+source
/linux-oem-5.
I have a very similar issue with a WD19TB under Ubuntu 20.04 (Dell
Latitude 5410) and desperately browsing the net, looking for solutions.
Everything works fine until I resume from suspend. Then all USB devices
connected to the dock start having failures (like missing key presses
for the keyboard,
Georgi, if you can afford it I would switch from the TB16 to the WD19TB.
The latter works much better from my experience and what I read online.
I have a new issue now with the WD19TB though where GNOME constantly
reconfigures the Thunderbolt device (the Thunderbolt icon in the top
right notificat
I used to run into this regularly before and just recently ran into it
again with the TB16. Previously I had the same issue with a different
USB hub without a dock, occurring both on Windows and Linux Dell 5520
and Dell XPS 9560. Without the dock both systems were able to recover.
With the dock, on
This is annoying I bought a Gigbyte 4 TB tb3(usb-c) drive to daisy
chain, but it disconnects and I have to restart to get it back, and I
also lose access to the things down the chain...
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Found this in my syslog but no indication of why it happens.
`[ 4231.104191] usb 5-1.3: reset low-speed USB device number 15 using
xhci_hcd`
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Just to clarify. My peripherals are still powered on, show up in lsusb,
and /proc/bus/input/devices, but no input is captured by my desktop.
Happens on both Wayland and X11.
Should I open a new bug for this? Seems to be related to the USB hub in
the TB16.
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Setting thunderbolt to No Security on my device (XPS 9500 with Ubuntu 20.10)
fixes the random disconnect, but input devices still randomly stop working.
The only way to fix this is to unplug them and plug them back in.
When they stop working there is no disconnect message, or any other
message,
Responding to earlier statement in #93:
Replaced the TB16 (240W) with a WD19TB (180W) and issue disappeared. Also no
issues with thunderbolt user authorization setting enabled.
Maybe the hardware differences (usb hub e.g.) between these docks can
help you guys identify the problem.
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** Tags added: ubuntu-certified
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Title:
USB over thunderbolt turns off every once in a while
Status in Dell Sputnik:
New
Status i
@ #97
Correct me if I'm wrong, but the DELL D6000 is a DisplayLink dock in stead of a
Thunderbolt dock.
I would open a new bug for this.
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Having the same or at least similar issue on a DELL XPS13 (9360) D600
Dock. The thunderbolt connection suddenly drops for a few seconds and
the automatically reconnects again. Screens go blank for that time and
all peripherals also gets disconnected. This happens randomly but at
least twice an hour
Laptop: XPS 15 9570
BIOS Information
Vendor: Dell Inc.
Version: 1.15.0
Release Date: 12/25/2019
Ubuntu 20.04 LTS
Uname: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 x86_64
x86_64 x86_64 GNU/Linux
TB16 with latest firmware (3 jan 2019)
Fully reproducible:
Disabling Thunderbolt Security in the BIOS did not help.
My BIOS has no Kernel DMA protection.
Any other ideas?
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Title:
USB over th
Please try enable "kernel DMA protection", this is the most security
option.
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Title:
USB over thunderbolt turns off every once in a
Disabling Thunderbolt Security in the BIOS stops this from happening. This was
the only workaround that worked for me.
Not saying this is a fix, but this may help you in finding the root cause.
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I have the same issue with a i-tec displaylink docking station. My OS is
the ubuntu based linux mint 19.2 with kernel version 5.3.0-46-generic.
Here is the output from dmesg:
2020-04-09T08:49:10,389752+0200 evdi: [D] evdi_detect:92 (dev=2) poll connector
state: connected
2020-04-09T08:49:10,3897
Just had the "unknown event type 15" error happen again, with the
lp1766076 kernel and current firmware:
---8<---
Dec 25 11:19:34 vesho kernel: xhci_hcd :0e:00.0: ERROR unknown event type 15
Dec 25 11:19:39 vesho kernel: xhci_hcd :0e:00.0: xHCI host not responding
to stop endpoint command
For those who don't use Ubuntu, please see if reverting this helps:
https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=9da5a1092b13468839b1a864b126cacfb72ad016
For Ubuntu users please test the following kernel:
https://people.canonical.com/~khfeng/lp1766076/
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The delay to connect the USB devices seems to be a feature of the new
firmware or something - on MS-Windows it takes even longer, about 30
seconds for all the devices to finish connecting. Could it be that the
xhci_hcd failure is caused by the fact that the dock is now so slow to
respond?
Anyway,
I just went back to using my Precision 5520 with the TB16 dock, after
that duo was benched for a few months while I waited for a replacement
battery to be shipped, and now the situation is similar but worse:
Every time I connect the dock cable, Linux tries to attached the USB
hub, fails and discon
The lastest journal log I saw right when I lost connectivity to HDMI and
ethernet follows. There was no other logs associated. No clue if this is
relevant.
Nov 14 14:52:32 deimos kernel: perf: interrupt took too long (4998 >
4990), lowering kernel.perf_event_max_sample_rate to 4
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Dell Precision 5530
Latest 5530 BIOS (1.13.0)
ikling usb-c hub
5.0.0-32-generic
I dont think this has anything to do with the Dell HUB as noted above Im
not using it but some off brand. Using ethernet, hdmi and one usb 3.0
port. I see the screen attached every 30 minutes or so go blank then
become
I have a similar problem with a USB mouse, except in my case:
* Unplugging the mouse from the dock and replugging it fixes the problem.
* If I do nothing, the kernel appears to disconnect and reconnect the mouse
with a new device number, and it works again until the next hang.
Dell Precision 5530
In case this is useful: updating the Dell XPS 15 9560 BIOS to 0.1.14.2
and Dell TB16 dock and component firmware (packaged as version 1.0.2)
seems to have resolved this for me. It's been a week and I haven't seen
the issue since: previously, I was seeing it around once per day. I've
been unable to
My current complete workaround is documented here:
https://gist.github.com/guss77/1356e5f3be4f2acbc73053cc6d3c0b1c
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Title:
USB over
I'm running into a similar issue with an HP Zbook Studio G4 running
Ubuntu 18.04, HP Thunderbolt 3 dock and an IOGEAR 3.0/4 Port Peripheral
Sharing Switch (GUS434). Often shortly after I switch back to the HP
using the USB switch I get the xHCI host controller not responding,
assume dead message.
I haven't had that issue for a while, since kernel 4.20, I think, but I
just had this issue again, on up to date 19.04 with kernel 5.0.0-13:
[376539.800632] xhci_hcd :0e:00.0: ERROR unknown event type 15
[376544.914548] xhci_hcd :0e:00.0: xHCI host not responding to stop
endpoint command.
Dell 5530 fw1.8.1 w/TB16 fw 1.0.2. Tested on 5.0.9-200.fc29.x86_64.
Can confirm that my WAR still works. If I reboot Win10 prior to booting
Linux, it is stable. Even if I undock and dock it through the day.
If I reboot Linux twice, it fails after minutes, definitely within
15min. Haven't tested y
Still seeing this on 5.0.8 mainline. Connecting a USB device after a few
hours results in this:
[17093.624705] usb 3-1.1: USB disconnect, device number 7
[17144.801167] usb 3-1.1: new high-speed USB device number 8 using xhci_hcd
[17145.201116] usb 3-1.1: New USB device found, idVendor=04e8, idPro
Still seeing this on 5.0.6. PPA mainline. Booting windows prior to linux
is WAR for me. Dell 5530 w/TB16. Don't think it is fixed in 5.
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I've been running disco for a while with `generic` Ubuntu kernel 5.0.0
(currently 5.0.0-8), and I haven't experienced that problem for a while.
I still get some USB issues from time to time with the Dell dock - where
the USB does not connect when I plug the dock to the laptop, at which
point I pul
I had seen this issue on a Precision 5510. I am running the 5.0.x kernel
series for a while now and haven't had any issues so far. Currently on
5.0.6.
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Started seeing something similar on Precision 5520 with TB16 dock after
a recent kernel update. The original 4.18 worked fine, but 4.18.0-16 and
4.18.0-17 are definitely affected, possibly some earlier ones too.
After a while, e.g. 2 hours of work, connecting a new device to the dock
causes the xh
I'm seeing this on XPS 15 9570 with TB16 dock.
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Title:
USB over thunderbolt turns off every once in a while
Status in Dell Sputnik:
** Attachment added: "Flasing TB16 fails on MST2 firmware"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1766076/+attachment/5245802/+files/Capture-thunderbird-flash-fails-MST2-no-serial.png
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Dell M5530 1.8.1 w/TB16 1.0.2. TB16 firmware flashed in Win10 fails on
MST2 firmware.
Seeing the same on Fedora 29 w/ 5.0.1-300.fc30.x86_64
https://bugzilla.redhat.com/show_bug.cgi?id=1600126
WorkARound for me is booting Win10 before booting Linux. Then I can
hotplug as much as I want. If I boot
I updated BIOS by saving exe file to usb stick and used bios update option from
BIOS boot menu.
For TB18DC firmware upgrade, I installed Windows 10. Actually firmware upgrade
did not go too smoothly (it upgraded successfully some subsystems, but not all,
failed with MTS1, MTS2).
Here are some
Interesting, I am on a Precision 7530 on the 1.6.0 BIOS and I am
definitely still having the problems.
Tuomas, what method did you use to update the BIOS and the TB18DC
firmware? And can you document the BIOS settings you have in place
relating to thunderbolt?
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And now the rest of issues seem to have been gone away when I also
updated my TB18DC to the latest firmware (1.0.8).
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Title:
USB ove
It seems that this problem with TB18DC has gone away for me after
updating my Dell Precision 7530 bios to the latest 1.6.0 version.
There's still another USB problem with dock but symptoms are different
than earlier: for example usb mouse stops working after some time, but
still after that is visi
** Changed in: linux (Ubuntu)
Assignee: Kai-Heng Feng (kaihengfeng) => (unassigned)
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Title:
USB over thunderbolt turns off ever
Seeing the same on fedora 29 4.20.13-200. Dell Precision 5530 w/bios
1.8.1 and TB16 w/fw 1.0.2, i.e. latest firmware. Updated r8152-dkms
v2.11 which seem to have improves stability.
[ 4973.999515] xhci_hcd :0a:00.0: ERROR unknown event type 15
[ 4979.397428] xhci_hcd :0a:00.0: xHCI host n
Alright, I have a little more detail, but it's still largely a puzzle.
My current machine state (expected to remain this way until the next
reboot), is that any time I plug a USB device into a port under the xHCI
controller in the TB18DC dock, the xHCI controller dies a horrible
death.
This is 10
So, I am seeing this as well on Ubuntu 18.04, with a Dell Precision 7530
with the TB18DC, powered via the dock.
I am running a mainline kernel, 4.20.6 at the moment.
Of note, this is (by a huge margin) mostly triggered at the time of USB
plugin for me, specifically off of any port on the dock, or
USB-C dock is different to Thunderbolt Dock. Please file a new bug.
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Title:
USB over thunderbolt turns off every once in a while
St
Hi,
I have a similar problem with a Razer Blade 14 (2017). After returning
from suspend the usb-c dock dies from time to time (display output via
hdmi is still working, just the usb host is dead).
If you need anymore information, please let me know.
Matthias
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BTW, I think this is a problem specifically with Dell custom thunderbolt
docs - they do a bit more than straight forward TB3 docs, at the minimum
they have overspeced power output to handle Precisions' huge power
budget, but maybe they do more stuff?
I also run my Precision with a standard TB3 doc
Updated kernel to 4.19.15-041915-generic (ukuu), and still this
reproduces.
Right after boot it works fine, then after one working day I disconnect
thunderbolt
and suspend the machine. Then next morning it reproduces within first hour.
With the current setup I don't have any usb devices connecte
Okay, after yet another occurrence of the issue:
lspci -vv
00:00.0 Host bridge: Intel Corporation Device 3ec4 (rev 07)
Subsystem: Dell Device 0831
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr-
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF-
Please run `lspci -vv` to read the PCI config space.
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Title:
USB over thunderbolt turns off every once in a while
Status in Dell Sp
No, for me lspci works fine after this issue:
00:00.0 Host bridge: Intel Corporation Device 3ec4 (rev 07)
00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07)
00:02.0 VGA compatible controller: Intel Corporation Device 3e9b
00:04.0 Signal processing controller: Intel Corpor
I haven't seen this issue yet.
But from lspci in #38, the Thunderbolt controller disappears or lost power:
08:01.0 PCI bridge [0604]: Intel Corporation DSL6540 Thunderbolt 3 Bridge
[Alpine Ridge 4C 2015] [8086:1578] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in
This is now happening to me about every 10-20 minutes or so. Very
frustrating.
With TB18DC I'm using
- onboard sound port
- onboard ethernet port
- mouse dongle
- fingerprint reader
- 1 large external monitor with DP
After reboot this tends to happen after longer period of time (several h
I have the same issue with Dell TB18DC tb dock and Dell Precision 7530
laptop. Using ukuu mainline kernel 4.19.4-041904-generic. I think latest
system bios update 1.4.2 (https://www.dell.com/support/home/us/en/04
/product-support/product/precision-15-7530-laptop/drivers) made this
problem appear a
Ah, in addition to the USB port, I'm also using:
- 2 display ports (to the screens), though these continue to work even when
xhci break.
- The gigabit ethernet port
- The audio out port
I'm attaching the kernel log that includes the discovery of the dock
during resume from suspend (minus a lot of
I'm using the USB port at the back on the TB16, chained through a couple
of Dell U2718Q to a Logitech unified receiver and a Das Keyboard
(original) and a few USB cables that get attached to various Android and
iOS devices from time to time, though most issues occur when no phone
device is connecte
What functions are in use? I simply plug the TB16 and I don't see this
issue over several days. So I need more information on how to reproduce
the issue.
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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What ports on the TB16 do you generally use?
** Changed in: linux (Ubuntu)
Assignee: (unassigned) => Kai-Heng Feng (kaihengfeng)
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Just got hit with the problem again, after the 1.11.0 firmware upgrade,
on Cosmic:
[428188.916420] xhci_hcd :0e:00.0: ERROR unknown event type 15
[428193.955247] xhci_hcd :0e:00.0: xHCI host not responding to stop
endpoint command.
[428193.955570] xhci_hcd :0e:00.0: xHCI host controll
On my system, the Precision 5520 is powered by the TB16 dock.
I have updated the firmware to 1.11.0 a couple of days ago, and so far
no crashes - though there have been stretches of weeks in the past
without a crash. I'll update the next time it does stop working.
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Dock, System BIOS, and other firmware updated successfully. Will watch
and provide feedback.
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Title:
USB over thunderbolt turns off
I have also experienced this issue on both a 5520 and 7720.
Currently running `apport-collect 1766076` and updating firmware. Will
monitor and see if the issue continues & update the bug accordingly.
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Sorry for the late reply, I'll start look into this issue.
Does your laptop draw the power from TB16 or from power adapter?
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Title:
The last TB firmware was released 2018-04, and it is up to date (also
according to fwupdmgr).
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Title:
USB over thunderbolt turns off
Thank for the info! This is something Dell should know.
Other than BIOS, is the Thunderbolt firmware up-to-date?
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Title:
USB over t
I had to downgrade the BIOS back to 1.10.1 (fwupdmgr installed 1.11) as
under the new firmware suspend to RAM caused the system to completely
power off (i.e. boot from scratch when powering on). I'll try to update
again when the new update is released on Dell's website (the current
version on the w
Apparently there's a firmware update (I was running 1.10, which is about
a month old - I've updated the firmware several times during the life
time of this bug). I'll update and wait for it to happen again.
BTW - the behavior is usually that after this disconnect happens once, I
can reset the USB
Ok, please make sure both BIOS and TBT are up-to-date.
You can update them by doing the following:
$ fwupdmgr refresh
$ fwupdmgr update
$ sudo reboot
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Just got the issue again with latest Bionic kernel (Precision 5520 +
TB16):
[253938.395439] xhci_hcd :0e:00.0: ERROR unknown event type 15
[253943.344375] xhci_hcd :0e:00.0: xHCI host not responding to stop
endpoint command.
[253943.344704] xhci_hcd :0e:00.0: xHCI host controller not
Do all of you use Precision 5520 + TB16?
** Changed in: linux (Ubuntu)
Status: Expired => Confirmed
** Also affects: dell-sputnik
Importance: Undecided
Status: New
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Sorry, I missed the important line from the dmesg log. It should be:
[72735.678702] xhci_hcd :0e:00.0: ERROR unknown event type 15
[72740.609531] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint
command.
[72740.609850] xhci_hcd :0e:00.0: xHCI host controller not responding
I've been running a few days now with the main line kernel 4.18.3 (from
Ubuntu's main line kernel downloads), and I just got this again:
[72740.609531] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint
command.
[72740.609850] xhci_hcd :0e:00.0: xHCI host controller not respondi
This should be fixed in latest Bionic kernel.
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Title:
USB over thunderbolt turns off every once in a while
Status in linux package
@Branan any luck?
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Title:
USB over thunderbolt turns off every once in a while
Status in linux package in Ubuntu:
Expired
Bug de
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]
** Changed in: linux (Ubuntu)
Status: Incomplete => Expired
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I can confirm this is a regression between Artful and Bionic.
I downloaded the 4.17-rc3 kernel yesterday afternoon, and it seems to be
stable for me.
I'm going to try to make time to bisect which commit contains the fix,
which will likely take a couple of weeks. Since the dock is at work I'll
be
I had this issue previously under Zesty and I think it was gone under
Artful (though I'm not sure - the dock started having hardware issues at
that point). I just upgraded to Bionic *and* got a new dock, and almost
immediately started having these issues.
I'll try the mainline build tomorrow.
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Would it be possible for you to test the latest upstream kernel? Refer
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v4.16 kernel[
apport information
** Tags added: apport-collected
** Description changed:
I'm using a USB hub in the Dell TB16 (240W) connected to a Dell
Precision 5520 using Thunderbolt 3.
Every so often (can be several times in an hour if I'm really unlucky,
some days it is less of a problem), the
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