[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Bug Janitor Service via KMyMoney-devel]

https://bugs.kde.org/show_bug.cgi?id=393169

Bug Janitor Service  changed:

   What|Removed |Added

 Resolution|WAITINGFORINFO  |WORKSFORME
 Status|NEEDSINFO   |RESOLVED

--- Comment #13 from Bug Janitor Service  ---
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Bug Janitor Service via KMyMoney-devel]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #12 from Bug Janitor Service  ---
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Justin Zobel via KMyMoney-devel]

https://bugs.kde.org/show_bug.cgi?id=393169

Justin Zobel  changed:

   What|Removed |Added

 Status|REPORTED|NEEDSINFO
 Resolution|--- |WAITINGFORINFO

--- Comment #11 from Justin Zobel  ---
Thank you for reporting this issue in KDE software. As it has been a while
since this issue was reported, can we please ask you to see if you can
reproduce the issue with a recent software version?

If you can reproduce the issue, please change the status to "REPORTED" when
replying. Thank you!

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Ralf Habacker]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #9 from Ralf Habacker  ---
Thanks for sharing this informations, which includes the following lines: 

0067304.54016113[10940]  JobId= 4; Event = OnPrintProcessor:
EndDoc - fail access to spool file; Process = nitropdfdrivercreator.exe; err =
183 

-> There is an issue with the printer configuration. Windows printing system
save prints into a temporary spool file, which is then transfered to the
printer. This seems to fail

0069304.68994141[10940]  JobId= -1; Event = Error open spool
file; 0071 420.05178833[10424] InitSideBySide failed create an
activation context. Error: 1814 

-> here also is an issue with the printer spool file. You may consult the
printer doc to see how to fix. 

Below are some more errors, but I cannot see if this relates to the issue.
0074456.25625610[11200] E: Unable to get used cloud
size: Error 0x192: No Internet connection.  
0082456.25640869[11200] E: Unable to update cloud
storage sybscription notifications for AccountStatusCheckIconOperation
0085456.47683716[11200] E: Unable to get used cloud
size: Error 0x192: No Internet connection.  
0093456.47695923[11200] E: Unable to update cloud
storage size notifications for OnlineStorageSizeCheckIconOperation
0096464.73934937[11200] E: Unable to get used cloud
size: Error 0x192: No Internet connection.  
0104464.73947144[11200] E: Unable to update license
notifications for LicenseCheckOperation 

> I've also noticed that after I get the error to my actual printer, I have to 
> restart the printer before I can print from any other programs as well.

Along with the missing spool file this indicates that there is something wrong
with the printer driver configuration.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Reggie Coles]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #8 from Reggie Coles  ---
Created attachment 112224
  --> https://bugs.kde.org/attachment.cgi?id=112224=edit
Dbgview Log File

Okay, please bear with me as I am not a programmer.  I downloaded the debugview
and launched it, then launched kmymoney.  I then attempted to print with my
printer and got the same error message.  I then tried printing to a pdf driver.
 The only one that would work was the microsoft print to pdf.  I have Adobe and
Nitro PDF Creator as well and neither of them would work either.  I saved the
file from the debugview.  It's attached.  I've also noticed that after I get
the error to my actual printer, I have to restart the printer before I can
print from any other programs as well.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Ralf Habacker]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #7 from Ralf Habacker  ---
(In reply to Reggie Coles from comment #6)
> Created attachment 112217 [details]
> Popup Message
> 
> I've noticed that after I close the kmymoney application, a message pops up
> at random times on my screen for a couple of seconds. After I reboot the
> computer the message stops appearing until I launch and then close kmymoney
> again.  I finally managed to get a screenshot of it.  I didn't know if it
> might be associated with the printing issue or not.  Thought I would pass it
> along. 

Thanks for reporting this, which is unrelated to the initial reported problem. 

KMyMoney depends on some background processes which provide io services, which
are started automatically along with kmymoney, but will stay in memory after
kmymoney shutdown. To avoid that, an additional background app is automatically
started by default, watching kmymoney shutdown and if detected, after a few
seconds shut down all running background processes and itself. The command box
you are seeing indicates that. 

If someone is interested to see, how this is implemented, take a look at
https://build.opensuse.org/package/view_file/windows:mingw:win32/mingw32-umbrello/kwinshutdown.desktop?expand=1

To get some more informations about this issue you may start Dbgview
https://docs.microsoft.com/en-us/sysinternals/downloads/debugview in front of
KMymoney. If this does report any useful informations,
please run kdebugdialog fron the bin sub folder of the kmymoney installation
folder and enable all categories. Then start kmymoney from a command prompt, on
which internal messages should be displayed. Pleas try to print as pdf and the
problematic printer and see if some useful informations are available.

kdebugdialog --fullmode can also be used to specify different output device for
debug messages.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Reggie Coles]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #6 from Reggie Coles  ---
Created attachment 112217
  --> https://bugs.kde.org/attachment.cgi?id=112217=edit
Popup Message

I've noticed that after I close the kmymoney application, a message pops up at
random times on my screen for a couple of seconds. After I reboot the computer
the message stops appearing until I launch and then close kmymoney again.  I
finally managed to get a screenshot of it.  I didn't know if it might be
associated with the printing issue or not.  Thought I would pass it along.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Reggie Coles]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #5 from Reggie Coles  ---
I downloaded umbrello as you suggested and tried printing from it.  It works
perfectly, so the problem seems to be with kmymoney.

I also tried the print to pdf option as you suggested and it works so that does
give me a workaround.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Ralf Habacker]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #4 from Ralf Habacker  ---
Another option is to use a pdf printer and to print the generated file with a
pdf reader. I just checked that this works on a Windows 10 Professional system
with latest 64 bit version of KMymoney.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Ralf Habacker]

https://bugs.kde.org/show_bug.cgi?id=393169

Ralf Habacker  changed:

   What|Removed |Added

 CC||ralf.habac...@freenet.de

--- Comment #3 from Ralf Habacker  ---
You may try umbrello from https://download.kde.org/stable/umbrello/latest/.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Reggie Coles]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #2 from Reggie Coles  ---
No, kmymoney is the only KDE application I have.  Also as a test, I installed
kmymoney on my laptop, tried to print from it and got the same result.

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[kmymoney] [Bug 393169] Cannot Print, printer wakes up but gives error message

[Jack]

https://bugs.kde.org/show_bug.cgi?id=393169

--- Comment #1 from Jack  ---
Have you tried printing from any other KDE applications?

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