[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Katrin Fischer  changed:

   What|Removed |Added

 CC||oleon...@myacpl.org

--- Comment #9 from Katrin Fischer  ---
*** Bug 30342 has been marked as a duplicate of this bug. ***

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Caroline Cyr La Rose  changed:

   What|Removed |Added

 CC||caroline.cyr-la-rose@inlibr
   ||o.com

--- Comment #8 from Caroline Cyr La Rose  ---
I don't know if this is the same bug as the one I just ran into. I was looking
to recreate the context for this string

"Can't cancel order, (%s) holds are linked with this order. Cancel holds first"

(I was wondering if (%s) was a number or not)

However, if my ordered item has a hold, it says 

Cancel order
Can't cancel order and delete catalog record

And if I hover over the "Can't cancel order and delete catalog record" there is
a tooltip indicating that the record cannot be deleted for reasons listed
below. But there are no reasons.

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

--- Comment #7 from CB  ---
Whenever there is a hold on an item, when we reopen the basket and attempt to
cancel the order under the "Cancel Order" section, the only option will be to
"Cancel Order" if there is a hold on an item (the notification shows "Can't
cancel order and delete catalog record" as well.) This is an obvious indication
that a hold exists on the item.   If there is not a hold on the item, you will
be given the options to either "Cancel Order" or "Cancel order and delete
catalog record."

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

CB  changed:

   What|Removed |Added

 CC||balestri...@monterey.org

--- Comment #6 from CB  ---
My current practice is to cancel the order and delete the Bib record when
cancelling an item on order.  If we have another copy of the same item on the
existing Bib record, koha will not let you delete the Bib record; it will only
allow you to cancel the order for the item.  This should be fine as far as a
hold is concerned, as the hold will now still be in place for the item
currently in circulation.

As such, koha will not allow you to cancel the order and delete the Bib record
if there is a hold on the item (and this is the only item attached to the Bib
record).  This automatically alerts me that there is a hold on the item.

I do not find this "bug" to be an issue in my workflow or with koha.

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Lucy Vaux-Harvey  changed:

   What|Removed |Added

 CC||lucy.vaux-harvey@ptfs-europ
   ||e.com

--- Comment #5 from Lucy Vaux-Harvey  ---
This remains an issue for orders with current holds attached to them.  It would
be great if the 'Cancel order' options in the basket view made it clear that
the item/biblio would not be deleted due to a hold.

Also the error message that displays following the Cancel order confirmation
screen is not clear.  The error message is this one (found on another bug
report) - https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=117968. 
Could this be re-worded and formatted more clearly to highlight that the items
have not been deleted because a hold is attached?

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Niamh  changed:

   What|Removed |Added

 CC||niamh.walker-headon@it-tall
   ||aght.ie

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

--- Comment #4 from Sandre Cunha  ---
(In reply to Ray Delahunty from comment #3)
> This remains a problem in 3.20 (we move to 16.05 soon). As a workaround we
> have set up a report to be run whenever an order is cancelled, to look for
> reservations. We have added this to the homepage, and our cataloging /
> acquisitions staff can easily access it.  
> 
> SELECT o.ordernumber, b.title, b.author, p.surname, p.firstname,
> r.reservedate, 
>r.cancellationdate, r.branchcode
> FROM reserves r 
> LEFT JOIN borrowers p USING (borrowernumber)
> LEFT JOIN biblio b USING (biblionumber) 
> LEFT JOIN aqorders o USING (biblionumber)
> LEFT JOIN aqbasket n using (basketno)
> WHERE o.ordernumber=<>
> 
> Better than nothing I suppose.
> 
> Ray Delahunty
> University of the Arts London

And then how are the patrons notified?

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

--- Comment #3 from Ray Delahunty  ---
This remains a problem in 3.20 (we move to 16.05 soon). As a workaround we have
set up a report to be run whenever an order is cancelled, to look for
reservations. We have added this to the homepage, and our cataloging /
acquisitions staff can easily access it.  

SELECT o.ordernumber, b.title, b.author, p.surname, p.firstname, r.reservedate, 
   r.cancellationdate, r.branchcode
FROM reserves r 
LEFT JOIN borrowers p USING (borrowernumber)
LEFT JOIN biblio b USING (biblionumber) 
LEFT JOIN aqorders o USING (biblionumber)
LEFT JOIN aqbasket n using (basketno)
WHERE o.ordernumber=<>

Better than nothing I suppose.

Ray Delahunty
University of the Arts London

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Owen Leonard  changed:

   What|Removed |Added

 Status|ASSIGNED|NEW

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Owen Leonard  changed:

   What|Removed |Added

Version|3.18|master
 Status|In Discussion   |ASSIGNED

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Sandre Cunha  changed:

   What|Removed |Added

   Priority|P5 - low|P1 - high

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Sandre Cunha  changed:

   What|Removed |Added

 Status|NEW |In Discussion
 CC||cu...@monterey.org

--- Comment #2 from Sandre Cunha  ---
Not only do we need to be alerted to the hold, but we need to be able to cancel
the hold from the same screen or from a link on that screen, and give the
patron a reason for cancelling (e.g., the publisher has cancelled the product,
the publication date has been extended to next year, the item is out of print
or no longer available, etc.)

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

--- Comment #1 from Owen Leonard  ---
Here's what I found in master:

- After the hold is placed, the view of items in the basket shows that I can't
cancel the hold and delete the record, but doesn't show a reason. I think it
should warn me about the holds.

- The cancel order link is active, and lets me cancel the order without warning
me of any holds.

- After canceling the order the hold remains on the record, but I am not
prevented from canceling the hold from the holds screen.

The current status of this bug isn't as serious as it sounds like it is in
3.18.x, but the issue of warning about existing holds still exists.

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Ray Delahunty  changed:

   What|Removed |Added

 CC||r.delahu...@arts.ac.uk

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[Koha-bugs] [Bug 14797] Cancelling orders with no alert to existing holds

[bugzilla-daemon]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

Fiona Borthwick  changed:

   What|Removed |Added

 CC||fiona.borthwick@ptfs-europe
   ||.com

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