[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

--- Comment #6 from Christopher Brannon  ---
(In reply to Katrin Fischer from comment #5)
> I think there are different use cases at play here. I'd like it better if we
> could keep staff and OPAC separate in defining the behaviour.
> 
> An example would be 'only allow record level holds' - if staff needs a
> specific item because it's the oldest, damaged or the one with the extra
> material, they can place item level holds from staff side for internal use.

Katrin, your example is confusing me.  This would not block item level holds on
staff side.  It would block the record level (next available) holds on the
staff side.  It would mean they would ALWAYS have to pick a specific item. 
Right now they can do both.  Can you present a case for why staff would ever
need to bypass a block to a next available item when they would always have the
choice to pick a specific item?  And, if they did have a scenario where they
would need to bypass and do a next available hold, why a warning would be
better than overriding?

> It's not true there is no visible indication in staff, for example, for OPAC
> item level holds = Forced, Koha shows a note for each item on the place hold
> screen:
> 
> Item level hold forced from OPAC
> 
> Maybe if this stood out a bit more?

Obviously this isn't obvious enough.  Regardless, staff have a habit of blowing
through such messages when they are working quickly and not taking the time to
read messages.  At the very least, it needs to be an override.

-- 
You are receiving this mail because:
You are watching all bug changes.
You are the assignee for the bug.
___
Koha-bugs mailing list
Koha-bugs@lists.koha-community.org
https://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs
website : http://www.koha-community.org/
git : http://git.koha-community.org/
bugs : http://bugs.koha-community.org/

[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

Katrin Fischer  changed:

   What|Removed |Added

 Status|REOPENED|NEW

--- Comment #5 from Katrin Fischer  ---
I think there are different use cases at play here. I'd like it better if we
could keep staff and OPAC separate in defining the behaviour.

An example would be 'only allow record level holds' - if staff needs a specific
item because it's the oldest, damaged or the one with the extra material, they
can place item level holds from staff side for internal use.

For us it has always been more of a feature.

It's not true there is no visible indication in staff, for example, for OPAC
item level holds = Forced, Koha shows a note for each item on the place hold
screen:

Item level hold forced from OPAC

Maybe if this stood out a bit more?

-- 
You are receiving this mail because:
You are the assignee for the bug.
You are watching all bug changes.
___
Koha-bugs mailing list
Koha-bugs@lists.koha-community.org
https://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs
website : http://www.koha-community.org/
git : http://git.koha-community.org/
bugs : http://bugs.koha-community.org/

[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

Christopher Brannon  changed:

   What|Removed |Added

   Severity|normal  |enhancement
 Status|RESOLVED|REOPENED
 Resolution|WONTFIX |---

--- Comment #4 from Christopher Brannon  ---
I would not have created this patch request had I thought this was an expected
behavior.  It is not.  As it is a problem, there needs to be a way to limit
this further.  Not all staff at all libraries are going to keep this exception
in mind.  There is absolutely nothing about the item that stands out that
indicates to staff that they should only place next available holds for the
item on rare occasions.

We should this preference be a global feature that affects both sides of
circulation, and have a preference to indicate what rule with this condition
can be overridden.  I would NOT want a preference that just turns it off for
everything on the staff side.

-- 
You are receiving this mail because:
You are the assignee for the bug.
You are watching all bug changes.
___
Koha-bugs mailing list
Koha-bugs@lists.koha-community.org
https://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs
website : http://www.koha-community.org/
git : http://git.koha-community.org/
bugs : http://bugs.koha-community.org/

[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

Katrin Fischer  changed:

   What|Removed |Added

 Status|NEW |RESOLVED
 Resolution|--- |WONTFIX

--- Comment #3 from Katrin Fischer  ---
This is not a bug, but intentional - the setting is only meant to work for the
OPAC. To make this clearer, it's labelled "OPAC item level holds" now in
current versions. I think the idea is that staff know what they do, so they can
do a bit more than the patrons and get to pick.

As this is from 2017 I will close "WONTFIX" - please reopen as an enhancement
request if still seen as a problem.

-- 
You are receiving this mail because:
You are the assignee for the bug.
You are watching all bug changes.
___
Koha-bugs mailing list
Koha-bugs@lists.koha-community.org
https://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs
website : http://www.koha-community.org/
git : http://git.koha-community.org/
bugs : http://bugs.koha-community.org/

[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

--- Comment #2 from Christopher Brannon  ---
(In reply to Christopher Brannon from comment #1)
> Rebased.  Please try again.  Sorry for delays!

Wrong bug.  Ignore this comment.

-- 
You are receiving this mail because:
You are the assignee for the bug.
You are watching all bug changes.
___
Koha-bugs mailing list
Koha-bugs@lists.koha-community.org
http://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs
website : http://www.koha-community.org/
git : http://git.koha-community.org/
bugs : http://bugs.koha-community.org/

[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

--- Comment #1 from Christopher Brannon  ---
Rebased.  Please try again.  Sorry for delays!

-- 
You are receiving this mail because:
You are watching all bug changes.
You are the assignee for the bug.
___
Koha-bugs mailing list
Koha-bugs@lists.koha-community.org
http://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs
website : http://www.koha-community.org/
git : http://git.koha-community.org/
bugs : http://bugs.koha-community.org/

[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

Christopher Brannon  changed:

   What|Removed |Added

   Severity|enhancement |normal

-- 
You are receiving this mail because:
You are watching all bug changes.
You are the assignee for the bug.
___
Koha-bugs mailing list
Koha-bugs@lists.koha-community.org
http://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs
website : http://www.koha-community.org/
git : http://git.koha-community.org/
bugs : http://bugs.koha-community.org/