Re: [Ledger-smb-devel] Help Desk and Ledgersmb

2009-02-17 Thread Armaghan Saqib
On 2/17/09, shaker Khzym wrote: > I search about Help Desk Program that can work or Integrated with Ledgersmb > program ,any help > > We deal with the public bringing in their machines but the tracking of the > service request and the resolution (and resulting bill) is pretty much the > same as fo

Re: [Ledger-smb-devel] Help Desk and Ledgersmb

2009-02-17 Thread David F. Skoll
shaker Khzym wrote: > I search about Help Desk Program that can work or Integrated with > Ledgersmb program ,any help We use RT (Request Tracker): http://bestpractical.com/rt We've integrated it with LedgerSMB with some custom-written Perl modules. (We've also integrated SugarCRM with RT and Ledg

[Ledger-smb-devel] Help Desk and Ledgersmb

2009-02-17 Thread shaker Khzym
Dear All, I search about Help Desk Program that can work or Integrated with Ledgersmb program ,any help We deal with the public bringing in their machines but the tracking of the service request and the resolution (and resulting bill) is pretty much the same as for a help desk. Because we a