On December 16th I ordered an upgrade for a #2 Morse taper for the
tailstock. My credit card was billed the same day. Knowing that the
mail is a little slow decide during the holidays, I decide to wait
until after Christmas to start tracking this item (no communication
i.e. email from Legacy that
Hi William,
I was also going to buy a cnc Arty from legacy but have seen so much
criticism of customer service, and also knowing that initially I would need
reliable support, I have decided that there are better alternatives. I will
continue to use my 900 and either buy parts and upgrades from
this is an old topic many people have had similar experiences but
at least you finally got your part I emailed before Christmas and asked if I
could buy 4 short scrap pieces of rail for a project I wanted to do I
received an email saying I will have a look around and find out how much
Hello Guys.
I am sorry to hear about all the problems that has happened with the
customer service of...
I found a way a long time ago to get around much of this . (It works for
almost an company,) When making an order, ask for One person, and get there
name and use them as a go through only.
Hello Bill and Everyone,
After being on the hunt for a mill for too long, I actually won the auction
Bill mentions below. It's new and comes with a couple of accessories. In
doing so, I side stepped the service problem. In fairness to Legacy, this
economy sticks and they heavily invested in a
While I'm not looking to pick a fight about semantics, let me say unless you
were standing in the Legacy office when I called, how do you know exactly
with whom I was talking too and that that individual was the most
conscientious American employees I have meet in 40 years? How do you know
exactly
