Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread Cathy Pinner
Ian, Have you updated Legacy? There was a problem like this a while back with newly added people. Have you restarted your computer again. Sometimes a Windows update doesn't bed in properly before another restart. Have you run File > File Maintenance> Check/Repair in Legacy? If you've done all

Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread irhocking
Brian, Just checked, had a Microsoft update today and checked Office 365 for updates. Download and installed all Microsoft and Office 365 updates. Restarted Windows etc. No change – problem only affects the three latest added individuals on “Individuals” tab and reluctant to add more until

[LegacyUG] (no subject)

2023-06-13 Thread Stephen Benjamin via LegacyUserGroup
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Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread Ian Macaulay
I usually have to do a microsoft update to get printing back. Do you have an update pending? On Tue, Jun 13, 2023 at 6:37 PM wrote: > Running Windows 10. > No error message, windows " blue round" working icon for a couple of > seconds, and nothing happens - normally preview would appear on

Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread irhocking
Running Windows 10. No error message, windows " blue round" working icon for a couple of seconds, and nothing happens - normally preview would appear on screen. I tried creating a text file, saves ok, but when opened it is blank - no information. I tried creating a pdf file, asks for name and

Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread Brian Kelly
It would help a lot if you gave us more information on what happens when you try to print the report for those three people. Do you get an error message? Is the report garbled or does it contain errors? every bit of information on the difficulty will help those trying to come to your aid.