https://bugs.documentfoundation.org/show_bug.cgi?id=128989
Bug ID: 128989
Summary: libreoffice fails to print, may be related to page
size confusion between cm and inches
Product: LibreOffice
Version: 6.3.3.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: libreoffice-bugs@lists.freedesktop.org
Reporter: digi...@joescat.com
Description:
Crash report URL included.
I think this might be due to some sort of confusion with cm, inches when
sending page to printer.
Earlier versions of libreoffice noticeably did not have measurements as 0.5" or
1" but had a rounded value such as 0.49 or 0.79 and therefore probably was
acceptable by the printer. I did notice with this version that although the
write document was letter-size like 8.5" x 11", the printer preview was showing
mm values. I don't know if this was oversized, or maybe confused as some huge
paper size in inches. In any case, it worked okay with libreoffice 4.x, spooled
but not printed with 6.2, and currently crashes with libreoffice 6.3
Steps to Reproduce:
1. Fresh install of LibreOffice
2. Settings set to Canadian (we are on metric system now), however, set rulers
to display in inches.
3. Page set to "Letter" size which is 8.5" x 11"
4. Printer loaded with Letter size paper.
5. create/save letter sized document.
6. Select Print
7. Notice that although you chose letter size you see in print preview shows mm
8. print document - crash occurs. (in 6.2 it went to print spool but did not
print I believe due to wrong size paper settings).
Actual Results:
Version 6.2 would spool results but printer did not actually print document.
Current version 6.3 of libreoffice crashed. Here is the crash report:
crashreport.libreoffice.org/stats/crash_details/4a0761ee-ff32-498a-b736-27dc7e2bcb41
Expected Results:
Libreoffice writer set to Canadian, and also set for "inches" not "cm" due to
older users who are accustomed to English measurements plus "letter" sized
paper, not metric A4 paper - expected print to send to spool, and then proceed
to print.
Reproducible: Always
User Profile Reset: No
Additional Info:
Version: 6.3.3.2 (x64)
Build ID: a64200df03143b798afd1ec74a12ab50359878ed
CPU threads: 4; OS: Windows 10.0; UI render: default; VCL: win;
Locale: en-CA (en_CA); UI-Language: en-US
Calc: threaded
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