[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 Martin Srebotnjak changed: What|Removed |Added Ever confirmed|0 |1 Status|UNCONFIRMED |NEW --- Comment #11 from Martin Srebotnjak --- Setting to new, as this is confirmed but not resolved. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 --- Comment #10 from Alex Thurgood --- (In reply to kivi from comment #9) > > This wouldn't happen so often if, in the LibreOffice documentation, someone > would add a dozen lines that explain things in a nutshell - how LibreOffice > can and should work with Samba Server with one or two useful examples - > concise but comprehensive so as not to we push users away, justifying that > we save resources and cause unnecessary additional work on documentation. Nobody is stopping you from writing those dozen lines explaining in a nutshell with one or two useful examples and submitting them to the help documentation system for inclusion, but you seem to be expecting someone else to do this for you. The whole point of the participative project that is LibreOffice, is that, even for non-developers who only want to write documentation, they can do so. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 --- Comment #9 from kivi --- I have been a certified Windows and Linux system administrator for many years. But lately I mostly deal with Linux cases where almost 100% of users use LibreOffice. And so I've seen a lot of problems with LibreOffice in real life, which is why I take the liberty of disagreeing with the last comment. Connecting to the network is not a big problem for ordinary users because they use DHCP and everything is automatic for them. It is a problem to then work directly with their files on the file server, as they are used to with Microsoft and Windows file servers. And they insist on doing it the same way and refuse to download the file locally, work with it and upload it back to the server. There are people who are convinced that they cannot work with the files on the server because it "is not a Microsoft File Server but some kind of Samba Server, for which nothing is written in the documentation". Then they demand that they be provided with Microsoft File Server + Microsoft Office so they can do their jobs. This wouldn't happen so often if, in the LibreOffice documentation, someone would add a dozen lines that explain things in a nutshell - how LibreOffice can and should work with Samba Server with one or two useful examples - concise but comprehensive so as not to we push users away, justifying that we save resources and cause unnecessary additional work on documentation. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 --- Comment #8 from Alex Thurgood --- (In reply to kivi from comment #7) > Almost everywhere there are already societies that seek to share data > through such servers and do not have available system administrators. For > example, educational institutions, scientific groups, various types of > clubs, museums, public libraries, etc. ... There, the user opens his laptop, > connects to the network (if he can), accesses the file servers, which in > most cases are Samba (if he can) and runs whatever he needs. If he can't, he > either looks for other software tools to get the job done, or is left > without access and can't do what he planned. If the user can't even access the network then having instructions in the LibreOffice help on how to connect to a samba server are not going to be of any use. > This is the perfect place for > free solutions and most such users try to do it themselves. Trying to do it themselves means being able to administer a network share system, which is independent from anything related to LibreOffice. It also requires a skillset beyond what a casual user would be expected to know. A casual user can learn from the already ample documentation pertaining to Samba how to do this independently of anything LibreOffice has to offer. > Mandatory system > administrators only exist in the corporate world. That is, it is precisely > for this type of user that LibreOffice documentation is needed so that they > can handle it themselves. The point is, Samba is a server-based protocol. It is independent of LibreOffice, it does not rely on LibreOffice to be configured and set up. Anyone that wishes to set up a Samba server must familiarise themselves with the Samba documentation. A properly configured Samba server will have shares that are accessible to a Libreoffice user through the file system. > And LibreOffice must give them such an opportunity > if it wants not to lose them as its customers. If we continue to pretend > that there is only Windows and various other proprietary solutions in this > world and expect to rely only on sysadmins, then we are missing the train > and will only watch it go into the future without our input. I disagree, but obviously this is my own personal opinion. I don't see the cause and effect you claim between not having Samba configuration documentation within LO and the loss of customers (which customers that might be, remains unclear to me, btw). It isn't about believing that Windows is the only system out there, the default on macOS, for example, for file shares is now Samba/CMIS. On Ubuntu, the option to share a folder from one's personal account with other users is a Samba option built into the file system. It is about understanding what the software is designed for. LibreOffice can work with Samba shares, but that doesn't mean IMHO that it is our duty to explain within the LibreOffice help files how to configure a Samba share. I understand how having a few examples of connection strings might be helpful, but how would that be any different from any of the other existing documentation out there relating to SMB/CMIS ? In which scenario would it be required for a standard, unsophisticated user to configure a Samba share from within LO ? IMO, that is not the role of an office suite. I guess that this is one of those requests that if someone is willing enough to put the work in, then they should be free to do that, but they should bare in mind the extra resources that will be required to translate, recompile the help, etc, that comes with that input for little perceived gain when other ample documentation already exists elsewhere. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 --- Comment #7 from kivi --- In response to comment 6, I would say that the approach where we just keep doing things the way we've done it in the past is not a good approach. We must adapt quickly and qualitatively to the coming changes. Samba servers in many places are now ubiquitous. There are entire countries that refuse to use or are financially unable to use Microsoft, and their entire government machine goes to Linux. That is where LibreOffice has the greatest chance for growth and development. But there file servers everywhere are Samba servers. Almost everywhere there are already societies that seek to share data through such servers and do not have available system administrators. For example, educational institutions, scientific groups, various types of clubs, museums, public libraries, etc. ... There, the user opens his laptop, connects to the network (if he can), accesses the file servers, which in most cases are Samba (if he can) and runs whatever he needs. If he can't, he either looks for other software tools to get the job done, or is left without access and can't do what he planned. This is the perfect place for free solutions and most such users try to do it themselves. Mandatory system administrators only exist in the corporate world. That is, it is precisely for this type of user that LibreOffice documentation is needed so that they can handle it themselves. And LibreOffice must give them such an opportunity if it wants not to lose them as its customers. If we continue to pretend that there is only Windows and various other proprietary solutions in this world and expect to rely only on sysadmins, then we are missing the train and will only watch it go into the future without our input. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 --- Comment #6 from Alex Thurgood --- The reason it is confusing IMO is because historically, SMB shares were set up by the network administrator or sysadmin, and would be available transparently in the file system. The whole LO access to a file share dialog thing just came along and added to the confusion, and shouldn't really even be necessary. This was how it used to work. Why it was decided that we needed a separate internal dialog for Windows shares and SMB/CMIS is somewhat unclear to me. As someone who previously used OpenOffice.org 1/2 against a Samba server running on a Redhat Linux server in a business environment LAN, the system worked, but had its quirks (like occasionally writing 0 byte files from time to time). This was way before LibreOffice ever existed, nearly 20 years ago. My point is that the dialog added a level of complexity that was in fact never needed. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 sockseight changed: What|Removed |Added Ever confirmed|1 |0 Status|NEW |UNCONFIRMED --- Comment #5 from sockseight --- repro in Version: 7.4.7.2 (x64) / LibreOffice Community Build ID: 723314e595e8007d3cf785c16538505a1c878ca5 CPU threads: 8; OS: Windows 10.0 Build 19044; UI render: Skia/Raster; VCL: win Locale: en-IN (en_IN); UI: en-US Calc: threaded other observations: a) unable to locate mention of smb or samba services among the list of servers supported by the CMIS protocol, https://en.wikipedia.org/wiki/Content_Management_Interoperability_Services#CMIS_Servers b) repeat: the CMIS Help pages link provided in comment #1 does not have any mention of smb or samba in it. this might require confirmation / inputs from dev (or) design team. changing status to UNCONFIRMED since it is still unclear if LibreOffice inherently supports opening files over smb / samba connections. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 --- Comment #4 from kivi --- Checked it again, this time with LibreOffice 6.2.2.2 Results: 1. Connection to a Samba server still is impossible for regular users 2. The Help system is sitll as useless as in past. 3. No any help word about Linux and Samba server. Just useless mentioning of common words with Windows in mind. 4. The help content is too basic without any example or screenshots to show how to connect. My feeling is there is zero improvement in the reported problems -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 Xisco Faulí changed: What|Removed |Added Status|ASSIGNED|NEW Assignee|olivier.hallot@documentfoun |libreoffice-b...@lists.free |dation.org |desktop.org --- Comment #3 from Xisco Faulí --- Dear Olivier Hallot, This bug has been in ASSIGNED status for more than 3 months without any activity. Resetting it to NEW. Please assigned it back to yourself if you're still working on this. -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 119207] LibreOffice help system does not help for connecting to and using files in a Samba server
https://bugs.documentfoundation.org/show_bug.cgi?id=119207 Olivier Hallot changed: What|Removed |Added Status|UNCONFIRMED |NEW Assignee|libreoffice-b...@lists.free |olivier.hallot@documentfoun |desktop.org |dation.org Blocks||80430, 97629 Ever confirmed|0 |1 --- Comment #1 from Olivier Hallot --- The report actually indicates 3 issues. 1) effectively a the https://www.googleapis.com/drive/v2 is not to be suggested as a Windows share. --> will open another bug 2)Documentation: The Help page exist actually: https://help.libreoffice.org/6.0/en-US/text/shared/guide/cmis-remote-files-setup.html The dialog Help button does not open the right help page, the issue is bug 115254. 3) If the contents of the help page above is not enough for Samba or Windows shares, can you append to this bug the text you would like to see? Thank you. Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=80430 [Bug 80430] [META] LOCALHELP: Features x Documentation gap https://bugs.documentfoundation.org/show_bug.cgi?id=97629 [Bug 97629] [META] Help Content Modernization -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
