[Libreoffice-bugs] [Bug 55004] backup copy fails when using share / samba (if nobrl cifs mount option not used)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=55004

--- Comment #50 from Roman  ---
This problem is produced entirely on the @cifs@ protocol
As I read a little here, there is a nobrl function, but in contrast to it, I’ll
say that during multi-user work with a file, the lock file flies away, in
connection with which the file disappears on the network and it’s not even
possible to restore it.
I'm looking forward to solving the problem
Данная проблема производится полностью на протоколе @cifs@
Как тут немного вычитал есть функция @nobrl@, но в противовес неё скажу, при
многопользовательской работе с файлом улетает @lock файл@ в связи с чем
происходит исчезновение файла на сети и не возможность даже восстановить.
Очень жду решения проблемы.

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Julien Nabet  changed:

   What|Removed |Added

 CC||alimek...@basealt.ru

--- Comment #49 from Julien Nabet  ---
*** Bug 156796 has been marked as a duplicate of this bug. ***

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--- Comment #48 from Justin L  ---
(In reply to Julien Nabet from comment #47)
Julien's error is excep.Message = "folder exists and overwrite forbidden"

I would expect that utl::UCBContentHelper::ensureFolder would be able to catch
the exception and acknowledge that this particular error indicates a valid
folder (at least existing - but perhaps not user accessible).

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Stéphane Guillou (stragu)  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=11
   ||5747

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Timur  changed:

   What|Removed |Added

Summary|backup copy fails when  |backup copy fails when
   |using share / samba |using share / samba (if
   ||nobrl cifs mount option not
   ||used)

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Julien Nabet  changed:

   What|Removed |Added

   Keywords||haveBacktrace

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Julien Nabet  changed:

   What|Removed |Added

 CC||serval2...@yahoo.fr

--- Comment #47 from Julien Nabet  ---
Created attachment 181067
  --> https://bugs.documentfoundation.org/attachment.cgi?id=181067&action=edit
bt with debug symbols

Re reading about all this, I just remind I use Open/Remote instead of mounting
the samba share.

I could reproduce this with master sources updated today and attached a bt at
the moment of the throw.

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mart...@web.de changed:

   What|Removed |Added

   Severity|major   |normal

--- Comment #46 from mart...@web.de ---
Ah, thanks  HansPL!

nobrl is at least a work around!

No error occurs and a (non zero byte) backup file will be created:

tux :: 4/user/backup » ls -altr
insgesamt 20
-rw-r- 0 Jul  1 12:19 test.bak
-rw-r- 9175 Jul  1 13:12 test2.bak

I think, if you work with nautilus/etc without /etc/fstab entry, smb is mounted
as gvfs and this also works.

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Julien Nabet  changed:

   What|Removed |Added

 CC|serval2...@yahoo.fr |
 Status|NEEDINFO|NEW

--- Comment #45 from Julien Nabet  ---
Thank you for the feedback, I put it back to NEW since people can reproduce
this.

Personnally I can't reproduce this.
In my /etc/samba/smb.conf, there's no line resembling to
systemd.automount,noauto,file_mode=0640,dir_mode=0750,credentials
I suppose it's because I know too little about smb so can't help here=>uncc
myself.

Certainly someone may have some idea in the next 10 years :-)

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--- Comment #44 from HansPL  ---
The "nobrl" (no byte range lock) cifs mount option works for me (see comment 37
https://bugs.documentfoundation.org/show_bug.cgi?id=55004#c37 ).  

>From my /etc/fstab:  cifs   vers=3.0,nobrl,users,noauto,credentials=…

Still, I see this as a bug to be fixed.

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--- Comment #43 from mart...@web.de ---
10 years later :)

Still the same issue with libreoffice 7.3.4.2
Ubuntu 22.04

smb from NAS:
cifs   
vers=1.0,x-systemd.automount,noauto,file_mode=0640,dir_mode=0750,credentials=
...

If this is a SMBv1 problem, this issue could be ignored. But I don't think so.

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Justin L  changed:

   What|Removed |Added

Version|7.0 all versions|Inherited From OOo
 OS|Linux (All) |All
   Hardware|x86-64 (AMD64)  |All

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EricI  changed:

   What|Removed |Added

 OS|All |Linux (All)
Version|Inherited From OOo  |7.0 all versions
   Hardware|All |x86-64 (AMD64)

--- Comment #42 from EricI  ---
This is definitely a bug in LO since at least version 7.0
Please see my thread regarding this issue. You might find a few useful
information there.

https://ask.libreoffice.org/t/error-while-saving-documents-bugs/79081

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Julien Nabet  changed:

   What|Removed |Added

 CC||serval2...@yahoo.fr
 Status|NEW |NEEDINFO

--- Comment #41 from Julien Nabet  ---
On pc Debian testing x86-64 with LO Debian package 7.3.4.2, I don't reproduce
this.

Here what I did:
- created a local samba share
- launched Writer and create a brand new file
- saved it with name "test1.odt" on the local samba share
- enabled option "Always create backup copy"
- relaunched LO Writer
- opened test1.odt
- added some text
- saved it again
=> I got a non null file ~/.config/libreoffice/4/user/backup/test1.bak (8,7K).

Did I miss something or could someone may give a new try with LO 7.3.4?

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--- Comment #40 from Alexandre Laurent  ---
I have noticed something else:
- if I open a file on the samba share with LibreOffice and I copy/paste the
file using Caja (MATE file explorer), I have the following error: "Error during
"splicing" operation on the file. Permission denied".

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--- Comment #39 from Alexandre Laurent  ---
Hello,

I am encountering this same issue. Here, some details:
- I am using Linux Manjaro (MATE Edition)
- I am using LibreOffice 7.1.1.2
- I have a SAMBA server on Armbian 21.02.3 Buster with Linux 5.10.21-rockchip64
- version SAMBA 4.9.5 (as reported by smdb -V)
- smb.conf is simple as possible (just specifying read only = no)
- on client, the share is mounted using AutoFS.
- the resulting mount is the following: 

//192.168.1.150/Data on /mnt/Data type cifs
(rw,relatime,vers=3.1.1,cache=strict,username=alexandre,domain=WORKGROUP,uid=1000,forceuid,gid=1000,forcegid,addr=192.168.1.150,file_mode=0755,dir_mode=0755,soft,nounix,serverino,mapposix,rsize=4194304,wsize=4194304,bsize=1048576,echo_interval=60,actimeo=1,_netdev)

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Julien Nabet  changed:

   What|Removed |Added

 CC||franzb...@web.de

--- Comment #38 from Julien Nabet  ---
*** Bug 136592 has been marked as a duplicate of this bug. ***

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--- Comment #37 from iwi900  ---
Still same issue with 6.3.0.4.

However, there is a 9 year old (!) report
(http://blog.gresch.de/2010/06/03/openofficesambacifs-probleme-could-not-create-backup-copy/)
that suggests adding the "nobrl" option (no byte range lock) to the cifs mount
options.

Given that this bug could not be fixed for a decade, but affects many users and
this option bypasses it (at least in my case), wouldn't it make sense to add a
hint like "(maybe try mount option nobrl?)" to the error message?

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Aron Budea  changed:

   What|Removed |Added

 Blocks||77999


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=77999
[Bug 77999] [META] Autosave/Autorecovery/Backup copy issues
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--- Comment #36 from mart...@web.de ---
still same issue with:

Version: 6.0.3.2
Build-ID: 6.0.3.2-5.fc28

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tomraymond...@gmail.com changed:

   What|Removed |Added

   Hardware|All |x86 (IA32)
 OS|All |Windows (All)

--- Comment #35 from tomraymond...@gmail.com ---
Getting same bug on Windows 10.
LIBREOFFICE 5.4.4.2

Saving the document 
Error creating object
could not create backup copy

Received this message after multiple changes and saves of the same document.
Trying to save backup on a DVD drive.

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Aron Budea  changed:

   What|Removed |Added

   Hardware|x86 (IA32)  |All
 OS|Windows (All)   |All

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Justin L  changed:

   What|Removed |Added

   Hardware|x86 (IA32)  |All

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--- Comment #34 from Uwe Dippel  ---
Yes, thanks for the reminder!
Actually I used to be a developer myself, voluntarily and in some small
portions paid. 
With both hats I tried to get priorities right: not niceness over function.
No project that values eye candy higher than debugging showstoppers is
sustainable.

And I want LibreOffice to be sustainable, and some day before I die usable
completely without having to resort to Microsoft WORD.

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--- Comment #33 from Cor Nouws  ---
(In reply to Uwe Dippel from comment #31)

> My frustration might come from me evangelizing FOSS for the last 20 years,
> using it throughout. This bug has been creeping around for the last around 9
> years now, prevents from backups in cases of shared drives, and gets no
> attendance. 

But I understand your feelings, no doubt.
As FOSS enthusiast you may also know how development works?

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--- Comment #32 from Cor Nouws  ---
(In reply to Uwe Dippel from comment #31)

> Who defines necessary improvements and the relevance of 'modernizing stuff'?

People working on it. Either voluntary, or because they get paid.

> Though time is on hand, plenty, to implement a ribbon interface.

... and in addition: probably people with different skills and interest.

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--- Comment #31 from Uwe Dippel  ---
"Devs are constantly busy with all kind of bugs and necessary improvement or
modernizing stuff."

Who defines necessary improvements and the relevance of 'modernizing stuff'?

To me it sounds like doctors leaving a heart patient on the side in order to
operate an ingrowing toe nail. 

My frustration might come from me evangelizing FOSS for the last 20 years,
using it throughout. This bug has been creeping around for the last around 9
years now, prevents from backups in cases of shared drives, and gets no
attendance. 
Though time is on hand, plenty, to implement a ribbon interface.

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Aron Budea  changed:

   What|Removed |Added

 CC||ba...@caesar.elte.hu
 Blocks||104742


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=104742
[Bug 104742] [META] Bugs that involve networks
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--- Comment #30 from Cor Nouws  ---
Hi Hans,

(In reply to HansPL from comment #29)
> Does any dev at all watch this bug thread?  

Devs are constantly busy with all kind of bugs and necessary improvement or
modernizing stuff.
There is always the options (easier of course for companies) to hire developers
for fixing/improving a specific issue, to get it resolved faster.

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HansPL  changed:

   What|Removed |Added

 OS|Linux (All) |All

--- Comment #29 from HansPL  ---
Does any dev at all watch this bug thread?  
It is confirmed, there are three other duplicates, and it is a really major bug
in company usage — is it really so complicated to fix? 
Or is it really more important to fiddle with the UI introducing annoying
changes without any benefit?  

Changed Hardware from Linux to All since it also affects our Win machines.

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--- Comment #28 from Alex Thurgood  ---
I encountered this problem years ago when using OpenOffice.org 2.X saving to a
SMB server share on a Linux server at the time with a support contract. It was
unsolvable then, and the only workaround was to turn off LibreOffice automatic
backups.

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--- Comment #27 from Carlos Le Mare  ---
To us happened the same. Tjhe problem start yesterday when we got a power
failure and some files opened over the samba network got size 0, and when we
start libreoffice again it didn't ask to restore the file. So we went to the
directory where the backups are stored (locally in the PC), but there are no
bak files.

Server Ubuntu 14.04.2 LTS
samba [2:4.3.9+dfsg-0ubuntu0.14.04.3]

Client Ubuntu 16.04 LTS
LibreOffice 1:5.1.4-0ubuntu1 (Id. de compilación)

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--- Comment #26 from HansPL  ---
Still defunct in 5.1.2.2.0+ / Linux!  

I would really wish that the LO team would spend time on fixing all those
annoying year-old known bugs instead of just ignoring them and instead
unnecessarily adding gimmicks or changing the UI…  

It's four years now and this bug still is a major hindrance in a company
environment. 

If you really want LO not to be laughed at by all those MS Office users, please
do give care and attention to the details.  I'm a strong advocate for FOSS, but
I've ceased recommending LO to people using MS Office.

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--- Comment #25 from Eugene Saenko  ---
Correction.

Backup file created, but length=0:
[ses@ses-comp backup]$ pwd
/home/ses/.config/libreoffice/4/user/backup
[ses@ses-comp backup]$ ls -l
total 0
-rwxr-xr-x 1 ses ses 0 Feb 11 14:33 qq.bak

Fnd I don't understand why version subdirectory is "4" not "5".

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--- Comment #24 from Eugene Saenko  ---
Version: 5.0.4.2
Build ID: 5.0.4.2-3.fc23
Locale: ru-RU (ru_RU.UTF-8)
Fedora-23.i686
[ses@ses-comp ~]$ mount | grep cifs
//dz250/ses on /home/ses/samba/DZ250/ses type cifs
(rw,relatime,vers=1.0,cache=strict,username=ses,domain=dzer,uid=1000,forceuid,gid=1000,forcegid,addr=192.168.1.250,file_mode=0755,dir_mode=0755,nounix,serverino,mapposix,rsize=61440,wsize=65536,actimeo=1)
"Always create backup copy."

Error message and no backup copy.

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--- Comment #23 from mart...@web.de ---
Bug still the same on Fedora 23:

libreoffice-*-5.0.3.1-1.fc23.x86_64

backupfile: ~/.config/libreoffice/4/user/backup

though I wonder "4" is still used. I expected "5".

Error message and a zero byte backupfile are still the same.

I tried a different samba server (NAS), mounted:
type cifs
(rw,relatime,vers=1.0,sec=ntlm,cache=strict,username=<>,uid=1000,forceuid,gid=1003,forcegid,addr=,file_mode=0755,dir_mode=0755,nounix,serverino,mapposix,rsize=61440,wsize=65536,actimeo=1)

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--- Comment #22 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

   Test to see if the bug is still present on a currently supported version of
LibreOffice (5.0.1 or preferably 5.0.2.2 or later)
   https://www.libreoffice.org/download/

   If the bug is present, please leave a comment that includes the version of
LibreOffice and your operating system, and any changes you see in the bug
behavior

 If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a short comment that includes your version of
LibreOffice and Operating System

Please DO NOT

   Update the version field
   Reply via email (please reply directly on the bug tracker)
   Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so: 

1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3)

http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug 
3. Leave a comment with your results. 
4a. If the bug was present with 3.3 - set version to "inherited from OOo"; 
4b. If the bug was not present in 3.3 - add "regression" to keyword


Feel free to come ask questions or to say hello in our QA chat:
http://webchat.freenode.net/?channels=libreoffice-qa

Thank you for your help!

-- The LibreOffice QA Team This NEW Message was generated on: 2015-10-14

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Cor Nouws  changed:

   What|Removed |Added

Version|3.6.5.2 release |Inherited From OOo

--- Comment #21 from Cor Nouws  ---
(In reply to comment #20)

> I just found in my notes that I reported this bug for OOo-2.x

Thanks Eugene

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--- Comment #20 from Eugene  ---
> Some version 3... But LibreOffice or our predecessor?

I just found in my notes that I reported this bug for OOo-2.x

WBR 
Eugene

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--- Comment #19 from HansPL  ---
(In reply to comment #17)
> Some version 3... But LibreOffice or our predecessor?

Oh — right, that must have still been OOo then.  

Hans

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--- Comment #18 from Eugene  ---
As I remember this bug was already in 2011 year. I did ask advice on it from
one of my friends in e-mail. What version was I don't remember.

Eugene

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--- Comment #17 from Cor Nouws  ---
Hi Hans,

(In reply to comment #16)
> > Indeed. There are ways to solve this for those that do not want to wait for
> 
> Ehm… which ways?  (Please don't say MS Office)

Ha - of course not. But some larger organisations maybe could afford to hire a
certified dev for this, or take a 3rd level support contract entitling for
buxfixing.
  http://www.libreoffice.org/get-help/professional-support/
I'm not suggestion that this is the only way for bugs to get solved, nor that
it should be that way.
But it is a clear route, supporting paid development.

And of course, anyone knowing/being a developer that has feeling with this
area..

> > Question: did this work before version  3.6.5.2 ?
> 
> Yes, we did use it with some Version 3 — don't know exactly which one,
> probably 3.3.

Some version 3... But LibreOffice or our predecessor?

Thanks,
Cor

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--- Comment #16 from HansPL  ---
(In reply to comment #15)
> Indeed. There are ways to solve this for those that do not want to wait for

Ehm… which ways?  (Please don't say MS Office)

> 
> Question: did this work before version  3.6.5.2 ?

Yes, we did use it with some Version 3 — don't know exactly which one, probably
3.3.  

Hans

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Cor Nouws  changed:

   What|Removed |Added

   Priority|medium  |high
 CC||c...@nouenoff.nl

--- Comment #15 from Cor Nouws  ---
(In reply to comment #14)
> It's huge inconvenience in a corporative environment/

Indeed. There are ways to solve this for those that do not want to wait for ..

Question: did this work before version  3.6.5.2 ?

thanks,
Cor

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--- Comment #14 from Eugene  ---
+1
It's huge inconvenience in a corporative environment/

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HansPL  changed:

   What|Removed |Added

   Severity|normal  |major

--- Comment #13 from HansPL  ---
Two years now and no response…? 

I'd like to raise Importance to Major, since this bug effectively blocks LO
from using backup files in a company environment!  

Hans

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ign_christian  changed:

   What|Removed |Added

 CC||et...@stoneleaf.us

--- Comment #12 from ign_christian  ---
*** Bug 80539 has been marked as a duplicate of this bug. ***

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--- Comment #11 from HansPL  ---
FWIW:  our CIFS server is openSUSE 12.1, Samba version
3.6.3-34.11.1-2788-SUSE-SL12.1-x86_64 with unix extensions = no

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--- Comment #10 from HansPL  ---
CONFIRMED here with LO 4.0.3 and LO 4.1.2.3 on Linux Mint Debian Ed.,  also on
Win7.  Didn't really notice it with LO 3.x before,  but now it is permanent:  

Editing and saving a writer or calc file on a local ext4 or NTFS disk works; 
the backup file on a local NTFS disk is correctly created.  All fine so far.

Editing and saving a writer or calc file on a CIFS mount (our common file
server) fails with "Backup could not be created" while the backup file is
created with a size of 0 (regardless whether it existed before or not).  Saving
with backup disabled works.  

Moving my ~H:/config/libreoffice/4 and /3 away (thus forcing LO to create a 
new blank profile) does not help.  

I regard this as a rather severe bug since it effectively blocks the use of the
backup feature!  Because of this bug I just upgraded to 4.1.2.3,  but to no
avail.  

Hans

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Maxim  changed:

   What|Removed |Added

 Status|NEEDINFO|NEW
Version|4.0.2.2 release |3.6.5.2 release

--- Comment #9 from Maxim  ---
Changed version to oldest known (from bug 62556)

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Maxim  changed:

   What|Removed |Added

 CC||cas...@pisem.net

--- Comment #7 from Maxim  ---
*** Bug 62556 has been marked as a duplicate of this bug. ***

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Maxim  changed:

   What|Removed |Added

 CC||udip...@gmail.com

--- Comment #8 from Maxim  ---
*** Bug 67827 has been marked as a duplicate of this bug. ***

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Uwe Dippel  changed:

   What|Removed |Added

   Hardware|Other   |x86 (IA32)
 OS|All |Linux (All)
Version|3.6.0.4 release |4.0.2.2 release

--- Comment #6 from Uwe Dippel  ---
It is a bit of a disappointment, that this bug has been creeping around since
2006. 

I can confirm this. And I fail to have a good workaround. And I can confirm
that the backup directory exists. And I can add some remarks:
1. It always works when I save to a new file name on the folder (mounted cifs)
2. It never works when I 'save' to the then existing file name. The .bak is
actually created, on the local drive, but with a size of 0. Then it fails to
update the file on the shared folder.
3. The best of the worse workarounds: I create two almost identical files on
the drive, and 'toggle' to which I store; because if I have file1 open and work
on it, I can always save as file2, and when I have file2 open, I can always
save as file1. But having file1 open, I cannot save to file1 without the error
message coming up; same with file2. Conclusion: it only fails if one wants to
store to the same, open, file.

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Jacques Guilleron  changed:

   What|Removed |Added

 CC||guillero...@aol.com
   See Also||https://bugs.freedesktop.or
   ||g/show_bug.cgi?id=65765

--- Comment #5 from Jacques Guilleron  ---
Hi marting,

We met same issue on Windows, but this has been fixed recenntly. Directory for
backup was mssing. Please see:
Bug 65501 - FILESAVE Can not save a modified document with backups enabled

Thank you,

Jacques

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--- Comment #4 from mart...@web.de ---

> have you tried one of the 4.x builds (either the stable 4.0.4 or the dev
> build 4.1.0.1RC)?

Just installed fc19 on different machine:

libreoffice-core-4.1.0.1-3.fc19.x86_64

same error:
Samba + "Always create backup copy" does not work.

greets,

 Martin

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--- Comment #3 from thack...@nexgo.de ---
Hello Martin, *,
(In reply to comment #2)
> (In reply to comment #1)
> > have you tried a newer version of LO than 3.6.0.4? Does your problem occurs
> > there, too? I have no samba here to test, so this is only a little reminder
> > ... ;)
> 
> Same error using Version 3.6.6.2 (Build ID: 3.6.6.2-9.fc18)

have you tried one of the 4.x builds (either the stable 4.0.4 or the dev build
4.1.0.1RC)?

> > If you error still occur:
> > 1. Could you give us some more details like with distro on what archtecture
> > are you using?
> 
> Ubuntu when I reported the bug, fc18 now.

Thanks for your info :)

> > 2. How do you connect your samba client to the server? And which samba
> > version on the client and server are you using?
> 
> cifs mount (replaced some private parts with '*'):

OK

> //samba.*.de/home on /samba type cifs
> (rw,nosuid,nodev,noexec,relatime,vers=1.0,sec=ntlmssp,cache=strict,
> unc=\\samba.***domain\home,username=,domain=,uid=1000,forceuid,
> gid=0,noforcegid,addr=***IP***,file_mode=0644,dir_mode=0755,nounix,
> rsize=61440,wsize=65536,actimeo=1)

As I have not the knowledge about samba, I let this to comment from one of the
devs ... ;)

> > 3. Which OS do you want to use via samba?
> ? Don't get it: client is Linux fc18, server is Red Hat Enterprise Linux
> Server release 6.1 (Santiago)
> samba-3.5.6-86.el6_1.4.x86_64

That's the info, I wanted to get ... ;) Thanks :)

> > 4. Would you be so kind to start LO from commandline to see, if there is any
> > error message, please? And maybe with "soffice --backtrace" and attach the
> > backtrace log to this bug?

I snip the backtrace part, but hopefully one of the devs find something useful
in it ... ;)

> [Inferior 1 (process 6492) exited normally]
> /usr/lib64/libreoffice/program/gdbtrace:8: Error in sourced command file:
> No stack.
> Missing separate debuginfos, use: debuginfo-install
> gtk2-2.24.18-1.fc18.x86_64
> quit
> 
> unfortunately this seems to be not available:
> 
> ~>sudo debuginfo-install gtk2-2.24.18-1.fc18.x86_64
> [...]
> No debuginfo packages available to install

But maybe there is one gtk2-2.24.18-1.fc18.dbg (debug) package in the
repository, which is missing ... ;)
Sorry for the inconvenience
Thomas.

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--- Comment #2 from mart...@web.de ---
(In reply to comment #1)
> Hello Martin, *,
> have you tried a newer version of LO than 3.6.0.4? Does your problem occurs
> there, too? I have no samba here to test, so this is only a little reminder
> ... ;)

Same error using Version 3.6.6.2 (Build ID: 3.6.6.2-9.fc18)

> 
> If you error still occur:
> 1. Could you give us some more details like with distro on what archtecture
> are you using?

Ubuntu when I reported the bug, fc18 now.

> 2. How do you connect your samba client to the server? And which samba
> version on the client and server are you using?

cifs mount (replaced some private parts with '*'):

//samba.*.de/home on /samba type cifs
(rw,nosuid,nodev,noexec,relatime,vers=1.0,sec=ntlmssp,cache=strict,unc=\\samba.***domain\home,username=,domain=,uid=1000,forceuid,gid=0,noforcegid,addr=***IP***,file_mode=0644,dir_mode=0755,nounix,rsize=61440,wsize=65536,actimeo=1)

> 3. Which OS do you want to use via samba?
? Don't get it: client is Linux fc18, server is Red Hat Enterprise Linux Server
release 6.1 (Santiago)
samba-3.5.6-86.el6_1.4.x86_64

> 4. Would you be so kind to start LO from commandline to see, if there is any
> error message, please? And maybe with "soffice --backtrace" and attach the
> backtrace log to this bug?

soffice --backtrace
GNU gdb (GDB) Fedora (7.5.1-38.fc18)
Copyright (C) 2012 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later 
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law.  Type "show copying"
and "show warranty" for details.
This GDB was configured as "x86_64-redhat-linux-gnu".
For bug reporting instructions, please see:
...
Reading symbols from /usr/lib64/libreoffice/program/soffice.bin...Reading
symbols from
/usr/lib/debug/usr/lib64/libreoffice/program/soffice.bin.debug...done.
done.
log will be saved as gdbtrace.log, this will take some time, patience...
(gdb) 

less gdbtrace.log 
warning: Currently logging to gdbtrace.log.  Turn the logging off and on to
make the new setting effective.
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib64/libthread_db.so.1".
warning: "/usr/lib/debug/usr/lib64/libicudata.so.49.1.1.debug": separate debug
info file has no debug info
[New Thread 0x77fa3700 (LWP 6496)]
[New Thread 0x7fffedb44700 (LWP 6497)]
[New Thread 0x7fffed343700 (LWP 6498)]
[New Thread 0x7fffe6c56700 (LWP 6501)]
[New Thread 0x7fffe5ad9700 (LWP 6502)]
[New Thread 0x7fffe5217700 (LWP 6503)]
Detaching after fork from child process 6504.
[New Thread 0x7fffd3fff700 (LWP 6506)]
[Thread 0x7fffd3fff700 (LWP 6506) exited]
[Thread 0x7fffedb44700 (LWP 6497) exited]
[New Thread 0x7fffedb44700 (LWP 6525)]
[New Thread 0x7fffd3fff700 (LWP 6526)]
[New Thread 0x7fffd1483700 (LWP 6527)]
[Thread 0x7fffd3fff700 (LWP 6526) exited]
[Thread 0x7fffd1483700 (LWP 6527) exited]
[New Thread 0x7fffd1483700 (LWP 6528)]
[New Thread 0x7fffd3fff700 (LWP 6529)]
[Thread 0x7fffd1483700 (LWP 6528) exited]
[New Thread 0x7fffd1483700 (LWP 6538)]
[Thread 0x7fffd3fff700 (LWP 6529) exited]
[Thread 0x7fffd1483700 (LWP 6538) exited]
[New Thread 0x7fffd1483700 (LWP 6539)]
[New Thread 0x7fffd3fff700 (LWP 6540)]
[Thread 0x7fffd3fff700 (LWP 6540) exited]
[New Thread 0x7fffd3fff700 (LWP 6541)]
[Thread 0x7fffd3fff700 (LWP 6541) exited]
[Thread 0x7fffd1483700 (LWP 6539) exited]
[New Thread 0x7fffd1483700 (LWP 6542)]
[Thread 0x7fffd1483700 (LWP 6542) exited]
[New Thread 0x7fffd1483700 (LWP 6545)]
[New Thread 0x7fffd3fff700 (LWP 6546)]
[Thread 0x7fffd3fff700 (LWP 6546) exited]
[Thread 0x7fffd1483700 (LWP 6545) exited]
[New Thread 0x7fffd1483700 (LWP 6547)]
[Thread 0x7fffd1483700 (LWP 6547) exited]
[Thread 0x7fffe6c56700 (LWP 6501) exited]
[New Thread 0x7fffe6c56700 (LWP 6548)]
[Thread 0x7fffe6c56700 (LWP 6548) exited]
[New Thread 0x7fffe6c56700 (LWP 6549)]
[Thread 0x7fffe6c56700 (LWP 6549) exited]
[Thread 0x7fffed343700 (LWP 6498) exited]
[Thread 0x7fffe5217700 (LWP 6503) exited]
[Thread 0x77fa3700 (LWP 6496) exited]
[Thread 0x7fffe5ad9700 (LWP 6502) exited]
[Thread 0x77fb4980 (LWP 6492) exited]
[Inferior 1 (process 6492) exited normally]
/usr/lib64/libreoffice/program/gdbtrace:8: Error in sourced command file:
No stack.
Missing separate debuginfos, use: debuginfo-install gtk2-2.24.18-1.fc18.x86_64
quit

unfortunately this seems to be not available:

~>sudo debuginfo-install gtk2-2.24.18-1.fc18.x86_64
[...]
No debuginfo packages available to install

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https://bugs.freedesktop.org/show_bug.cgi?id=55004

thack...@nexgo.de changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #1 from thack...@nexgo.de ---
Hello Martin, *,
have you tried a newer version of LO than 3.6.0.4? Does your problem occurs
there, too? I have no samba here to test, so this is only a little reminder ...
;)

If you error still occur:
1. Could you give us some more details like with distro on what archtecture are
you using?
2. How do you connect your samba client to the server? And which samba version
on the client and server are you using?
3. Which OS do you want to use via samba?
4. Would you be so kind to start LO from commandline to see, if there is any
error message, please? And maybe with "soffice --backtrace" and attach the
backtrace log to this bug?

Sorry for the inconvenience
Thomas.

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