[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85646

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INVALID

--- Comment #15 from QA Administrators  ---
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of
information which is needed in order to accurately reproduce and confirm the
problem. We encourage you to retest your bug against the latest release. If the
issue is still present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the
latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will
attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top
section of FDO
Message generated on: 2015-09-03

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85646

--- Comment #14 from QA Administrators qa-ad...@libreoffice.org ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months.
Please provide the requested information as soon as possible and mark the bug
as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in
NEEDINFO status with no change in 30 days the QA team will close the bug as
INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located
here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as
UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

This NEEDINFO message was generated on: 2015-07-18

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #13 from grofaty grof...@hotmail.com ---
Sorry for late response... It looks this problem is realted to AutoHotKey
program! But it is still interesting that using both products for years and not
when LibreOffice updated to 4.3.x problem appeared.

I applied work-around suggested on AutoHotKey forum:
http://www.autohotkey.com/board/topic/117985-libreoffice-43x-crashes-if-started-from-autohotkey-keyboard-shortcut/?hl=%20step2
 -  like creating a Windows shortcut and then use AutoHotKey to run a shortcut
instead of .exe file directly. Very strange to me, I think this is still some
kind of strange bug in LibreOffice like updating new internal Python to newer
version in 4.3.x that produces this strange effect.

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #12 from grofaty grof...@hotmail.com ---
Tested on LibreOffice 4.3.4.1 on Windows 7 and the same crash.

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

Julien Nabet serval2...@yahoo.fr changed:

   What|Removed |Added

 Status|NEW |NEEDINFO

--- Comment #9 from Julien Nabet serval2...@yahoo.fr ---
I must recognize I don't understand why you test beta version from 4.3.0.0

Last stable LO version is 4.3.4, would it be possible you give a try?

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #10 from grofaty grof...@hotmail.com ---
@Julien Nabet, I would like to know when LibreOffice started crashing, so did
several tests with different versions. 

I found out that 4.2.x (including last 4.2.7) is working fine without crashes.
But as I see crashing appears in 4.3.x series starting with! beta-1 (that is
why I have made a test with beta).

I searched the source-code repository (sorry I can't find this anymore) that
there was a commit of adding a new Python version in 4.3.x and Python is
crashing in my case.

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #11 from Julien Nabet serval2...@yahoo.fr ---
Grofaty: this link https://wiki.documentfoundation.org/QA/HowToBibisect may
interest you.
However, it's interesting only if the bug is still present! :-)

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #8 from grofaty grof...@hotmail.com ---
Now I have analyzed what is different between LibreOffice 4.3.0.0.beta1 and
LibreOffice 4.3.0.0.beta2 (last two working versions) and LibreOffice 4.3.0.1
(first crashing version) and I figure it out that beta versions are installing
in different directory: LibOfficeDev 4 and non-beta versions are installing
in production directories like LIbOffice 4.

So I uninstalled LibreOffice beta, delete all programs left overs, delete
profile and install LibreOffice 4.3.0.0.beta1 in C:\Programs\LibreOffice4\
directory just like I did install all other 4.3.x or 4.2 versions before.

Stunning, if LibreOffice 4.3.0.0.beta1 is installed in C:\Programs\LibreOffice4
directory then it is crashing all over, but if it is installed in
C:\Programs\LibreOfficeDev4 then it is not crashing at all.

So all of the LibreOffice 4.3.x are now crashing if installed in
C:\Programs\LibreOffice4 and also tried back to install LibreOffice 4.2.7.2 in
the same directory (uninstalling/cleaning program left oveers/cleaning profile)
and it works perfectly well without crashing.

Strange, can't explain it rational...

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #5 from grofaty grof...@hotmail.com ---
I have made a test marathon and downloaded several old versions from
subdirectory: http://downloadarchive.documentfoundation.org/libreoffice/old/ to
figure it out in which version this crash started to appear.

In bellow tests I always uninstalled LibreOffice, manually clean install
leftovers from C:\Programs\LibreOffice4 (my install dir), delete profile (so
having clean profile):
1. LibreOffice 4.3.1.2: Python crash.
2. LibreOffice 4.3.0.4: Python crash.
3. LibreOffice 4.3.0.2: Python crash.
4. LibreOffice 4.3.0.1: Python crash.
5. LibreOffice 4.3.0.0.beta2: Works fine.
6. LibreOffice 4.3.0.0.beta1: Works fine.

It looks like LibreOffice was working fine in 4.3.0.0.beta2 and the crash
introduced was in LibreOffice 4.3.0.1.

In LibreOffice 4.3.0.1 (the first version crashing) I started LibreOffice
Writer and starting a debug with WinDbg. Move cursor to LibreOffice and press
letter d and Python crash appeared. This is the record pressing only one key
and crash.

Additional info, in debug I can see there are also! exceptions in
4.3.0.0.beta1, 4.3.0.0.beta2 and also in previous release 4.2.7.2, but
LibreOffice does not crashes. Exception are like for example:
(b78.a98): C++ EH exception - code e06d7363 (first chance)
appears in debug every time I press any key, I only pressed English letters.

I am attaching:
- LibreOffice 4.3.0.0.beta2 with exceptions, but still no crash.
- LibreOffice 4.3.0.1 with Python crash error.

Hope this helps debugging the problem.

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

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https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #6 from grofaty grof...@hotmail.com ---
Created attachment 108824
  -- https://bugs.freedesktop.org/attachment.cgi?id=108824action=edit
debug_4_3_0_0_beta2 no crash, but exceptions

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

--- Comment #7 from grofaty grof...@hotmail.com ---
Created attachment 108825
  -- https://bugs.freedesktop.org/attachment.cgi?id=108825action=edit
debug 4_3_0_1 with Python crash

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85646

grofaty grof...@hotmail.com changed:

   What|Removed |Added

   Hardware|Other   |x86-64 (AMD64)
 OS|All |Windows (All)

--- Comment #3 from grofaty grof...@hotmail.com ---
Julien,
my operating system is Windows 7 64 bit.

I did the following tests:
1. LibreOffice 4.3.2.2 Writer with my profile (this bug report): Python crash.
2. LibreOffice 4.3.2.2 Writer with new clean profile: Python crash.
3. LibreOffice 4.3.3.2 Writer with my profile: Python crash.
4. LibreOffice 4.3.3.2 Writer with new cleaan profile: Python crash.

I also tested previous versions:
1. LibreOffice 4.2.6.2 with my profile: Works fine.
2. LibreOffice 4.2.7.2 with my profile: Works fine.

I haven't install any font for very long time and I am also not using any
specific exotic font, I use Arial font.

Hope this helps. Do you want me to do any other test?

P.S. I have a virtual machine, so I can make several tests without impacting my
production LibreOffice environment.

P.S.S. I have updated info to:
Hardware=x86-64(AMD64)
Windows (All)

Regards

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

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https://bugs.freedesktop.org/show_bug.cgi?id=85646

Julien Nabet serval2...@yahoo.fr changed:

   What|Removed |Added

 Status|NEEDINFO|NEW

--- Comment #4 from Julien Nabet serval2...@yahoo.fr ---
Thank you for your detailed feedback, I put it back to NEW.

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

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https://bugs.freedesktop.org/show_bug.cgi?id=85646

Julien Nabet serval2...@yahoo.fr changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||serval2...@yahoo.fr
 Ever confirmed|0   |1

--- Comment #2 from Julien Nabet serval2...@yahoo.fr ---
On which Windows are you? (XP, Seven, 8) 32 or 64 bits?

For the test, could you rename your LO directory profile (see
https://wiki.documentfoundation.org/UserProfile#Windows) and give a try to last
stable 4.3.3?

Did you install any specific fonts? I mean do you have other fonts than those
installed out of box with Windows? 
If yes, could you disable them and give it a new try?

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[Libreoffice-bugs] [Bug 85646] LibreOffice Writer crashes 10 times per minute and from debug logs looks like Python initialization problem

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https://bugs.freedesktop.org/show_bug.cgi?id=85646

grofaty grof...@hotmail.com changed:

   What|Removed |Added

Summary|LibreOffice Writer crashes  |LibreOffice Writer crashes
   |10 times per minute without |10 times per minute and
   |reproducible scenario   |from debug logs looks like
   ||Python initialization
   ||problem

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