[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

Olivier Hallot  changed:

   What|Removed |Added

 Blocks||102930


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=102930
[Bug 102930] [LOCALHELP] Review and complete the mail merge help pages
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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

Jan-Marek Glogowski  changed:

   What|Removed |Added

 Status|NEW |RESOLVED
 CC||glo...@fbihome.de,
   ||olivier.hallot@documentfoun
   ||dation.org
Version|5.0.4.1 rc  |Inherited From OOo
 Resolution|--- |FIXED
   Severity|normal  |enhancement

--- Comment #12 from Jan-Marek Glogowski  ---
(In reply to Teruel deCampo from comment #0)
> libreoffice 4.3.3.2.-4.1
> 
> Problem: after I select a record and print, the printer windows does not
> come, there is no job in the cue, no error message. The same if I want to
> sent to a file, no file is written.
> 
> Description: I make a template with writer that is connected to a database
> written with base from LO, it has few fields many related to name, address
> etc.
> When I click print on the template the the dialogue comes “Your document
> contains address database fields. Do you want to print a form letter?” and
> say no it prints the envelope with the data fields as text, if I say yes
> open the database then  I select the records and print, but nothing goes to
> the cue. If I select files, no file is produced. 
> 
> To be sure that I did not have any corrupted file I just did the following:
> 
> 1. I created a new database / table
> 2. created a new template with the corresponding data fields
> 3. setup the printer
> 4. it printed OK
> 5. save it as a template
> 6. open try to print. No printing, the print window does not pop out.

This should be fixed in LibreOffice 5.2 by

commit 55654acd1d026491004528371995ce112b33721b
Author: Jan-Marek Glogowski 
Date:   Wed Jan 27 13:04:04 2016 +0100

MM: don't try to save the source MM document

LO MM just used to work with unmodified, "real" documents, but not templates.
In case of a modified file, it even tried to save it, for whatever reason.

When LO opens a template (ott) it generates an (semi-)modified, "real" file
(odt), but since it was never saved, I guess it can't be saved without a user
supplying a file name, and therefore would never become unmodified.

Without an error from the dialog message, this is completely perplexing for a
user, as nothing happens.

@Oliver probably you can fix the documentation. Ask me for additional input, if
needed.

(In reply to David Cousens from comment #6)
> LibreOffice 5.0.1.2

> This is definitely not working as per the documentation which is also fairly
> unclear on the differences between selecting Yes and No in the dialog which
> comes up re using Mail Merge to print a form letter.

@Oliver: guess this needs some better documentation, also regarding the
interaction with MM.

> I fail to see why this
> dialog is even necessary as if one is printing Labels using the Label wizard
> it is pretty clear one does not want to print a form letter.

The label wizard just creates the document. The document knows nothing about
labels, but it contains "hidden" "next record" database fields and other fields
a user inserted, which identifies it as a MM document. You can see them, if you
select View -> Field names. As one can "generate" documents via View ->
Datasources -> Data to Fields button, this dialog is necessary.

> I guess the
> mail merge procedure is being used to create the Labels from the Label
> template created.  This just cost me three hours in processing orders.

You guessed correctly that internally all document generation is done by the
mail merge procedure.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

Timo Jyrinki  changed:

   What|Removed |Added

Version|4.3.3.2 release |5.0.0.5 release

--- Comment #10 from Timo Jyrinki  ---
I've received reports on this with LibreOffice 4.4 and 5 on both Linux Mint and
Mac OS X (both LO versions), and can confirm myself on Ubuntu 14.04 LTS /
LibreOffice 4.2.

Leaving the platform as "All" as there is no way to select multiple options
like Linux + Mac OS X.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

Timo Jyrinki  changed:

   What|Removed |Added

Version|5.0.0.5 release |5.0.4.1 rc

--- Comment #11 from Timo Jyrinki  ---
Updating version, retested the problem to be there with 5.0.4~rc2 too on
x86_64/Linux.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

nk...@mrpk.org changed:

   What|Removed |Added

   Hardware|IA64 (Itanium)  |x86-64 (AMD64)

--- Comment #9 from nk...@mrpk.org ---
I updated hardware to x86-64 since that's the only one I know of for sure.  I'm
not sure how to select multiple OS's from the drop down list (OSX and Linux
(mint and opensuse) so far).  I think the title is pretty accurate because it
literally just "fails" when you try to print a mailmerge.  Nothing happens, no
messages appear, nothing.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

--- Comment #8 from Timur  ---
Please update the title with specifics, if it's template or Linux/Mac or
Itanium. 
I don't remember having problems like this in Windows.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

--- Comment #7 from nk...@mrpk.org ---
Same problem still exists on 5.0.4 on OSX 10.11.1

Mail merge with labels simply fails after the records to merge are selected. 
No print dialogue, no error messages, nothing.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

nk...@mrpk.org changed:

   What|Removed |Added

 OS|Linux (All) |All

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

--- Comment #6 from David Cousens  ---
Linux Mint Rafeala 17.2 
LibreOffice 5.0.1.2
I am experiencing a similar problem. I have a list of names and addresses in a
spreadsheet. I start the File_>New->Labels dialog. I setup the database to
point to the spreadsheet and the table containing my data. I transfer the
fields I want to use into the template in inscription using an Avery J8165
Label. The format matches the J8165 labels I am using. In the options tab I
select Entire page and syncronize contents, then select New Document. In the
new document which is created I add an image (logo) to the top of the first
label select it and then syncronise labels. On a first attempt to print, either
to file or a printer I did not get a file created or any print job created. As
per comment below I selected View_>Datasources and checked that the selected
spreadsheet and table were appearing as the data source. After selecting the
top left cell and selecting all records and pressing the Data to Fields button,
and then reprinting the file selecting No to the dialog about printing a form
letter,  I managed to get a the first page printed out correctly but the 6
records on a second page did not print. I then repeated the above steps
(View_>Datasources etc) and attempted to print to file using the Yes to the
question about printing a form letter, selecting all records and print to file,
entering a filename in the save dialog and saving. No file is produced. 

By going back to the View_>Datasources, selecting the remaining records and
repeating the print procedure which had worked for the first page I also
managed to print the remaining records.
This is definitely not working as per the documentation which is also fairly
unclear on the differences between selecting Yes and No in the dialog which
comes up re using Mail Merge to print a form letter. I fail to see why this
dialog is even necessary as if one is printing Labels using the Label wizard it
is pretty clear one does not want to print a form letter. I guess the mail
merge procedure is being used to create the Labels from the Label template
created.  This just cost me three hours in processing orders.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

--- Comment #4 from rnelibre rneli...@nemectrio.com ---
This is still an issue in 4.4.
There are several reports of this happening in various versions, just to
mention it.

If anybody is interested, a workaround that worked for me:
- in the document, before printing
- Select View / Data Sources (F4)
- Select all the rows (e.g. click in the top left of the data grid
- In the Data toolbar, click button Data to Fields
- then print, but select No in the print a form letter dialog

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=87048

--- Comment #5 from rnelibre rneli...@nemectrio.com ---
(In reply to rnelibre from comment #4)
 This is still an issue in 4.4.
 There are several reports of this happening in various versions, just to
 mention it.
 
 If anybody is interested, a workaround that worked for me:
 - in the document, before printing
 - Select View / Data Sources (F4)
 - Select all the rows (e.g. click in the top left of the data grid
 - In the Data toolbar, click button Data to Fields
 - then print, but select No in the print a form letter dialog

Bad news - the workaround worked only for small sample that would fit in the
page.

Also - this is not only Linux problem. I am on Mac OS X.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=87048

--- Comment #3 from Alex Thurgood ipla...@yahoo.co.uk ---
Adding self to CC if not already on

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=87048

--- Comment #2 from Teruel deCampo drdeca...@gmail.com ---
I just made a new template this are the findings

1. the form letter with the data base fields works as expected.

2. I save as a template. A new ott file is made. 

3. I save as a document. It creates a new odt file.

4. I close and restart LO, I open the template (ott) everything looks OK the
dialogue comes, I select the record, but it does not print

5. I close and restart LO, I open the odt file, everything looks OK the
dialogue comes, I select the record, now the print window comes and it prints
as it should.

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[Libreoffice-bugs] [Bug 87048] Mailmerge fail to print selected records

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=87048

--- Comment #1 from Teruel deCampo drdeca...@gmail.com ---
It seems that the problem to print occurs after save as template. 
After a brand new documented using the data fields of an old created file,
everything is OK. Then I save it as a template
Then I open the template, print, I select the records to print, the dialogue
comes up, print but now the printing windows does not comes up. 
The file save is an ott file. Because these files are working in previous
version of LO (I'll do more testing here) the problem may not occur during the
save but the reading of the saved file.

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