[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

--- Comment #12 from QA Administrators  ---
Dear Vassilis Kontodimas,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

QA Administrators  changed:

   What|Removed |Added

 Resolution|--- |INSUFFICIENTDATA
 Status|NEEDINFO|RESOLVED

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

--- Comment #11 from QA Administrators  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

Xisco Faulí  changed:

   What|Removed |Added

 Ever confirmed|0   |1
 Status|UNCONFIRMED |NEEDINFO

--- Comment #10 from Xisco Faulí  ---
@Spintendo, are you using XFCE as well?

@Vissilis, Could you please paste the info from Help - about LibreOffice ?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the information has been provided

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

--- Comment #9 from Spintendo  ---
(In reply to Vassilis Kontodimas from comment #8)
> Created attachment 141266 [details]
> LibreOffice Writer core dump
> 
> I had another crash, this time on XFCE environment with hardware
> acceleration disabled. I looked into the logs & retrieved the core dump
> (which I'm attaching). I hope this can help?

This exact same phenomena is occurring with me as well, I'll be typing and
suddenly it's like the computer acts as if it was coming back from an idle
mode, and begins asking for a password to leave idle mode. I enter the password
and the system opens as usual, but my document and LibreOffice must be reopened
and anything I was typing up till that moment it froze is gone, and must be
entered again. Had to change the autosave to the highest frequency. This
happens while using LibreOffice non stop - at last count at least 15 times over
the course of an hours work. I began using just the simple txt editor to write
and then only open LibreOffice when I'm ready to add the text.

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

Timur  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=11
   ||6824

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

Vassilis Kontodimas  changed:

   What|Removed |Added

 CC||vak...@gmail.com

--- Comment #8 from Vassilis Kontodimas  ---
Created attachment 141266
  --> https://bugs.documentfoundation.org/attachment.cgi?id=141266=edit
LibreOffice Writer core dump

I had another crash, this time on XFCE environment with hardware acceleration
disabled. I looked into the logs & retrieved the core dump (which I'm
attaching). I hope this can help?

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

Vassilis Kontodimas  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #7 from Vassilis Kontodimas  ---
With hardware acceleration disabled, it just crashed again. No window for
info/log link. Same as before, which means it's not OpenGL related.

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

--- Comment #6 from Vassilis Kontodimas  ---
I just disabled hardware acceleration & will notify you if the problem persists
(hopefully get a log-link to send you if it happens). I have another 400 pages
worth of editing, so it's a good testing ground.

My suspicion is that it could be OpenGL related. I have noticed several issues
with KDEnlive when the MovIt is activated & one of them is the same
insta-crash. This has happened on different machines, featuring both nVidia and
AMD cards, with proprietary and open source drivers.

The graphics cards are:
nVidia 580GTX 1.5GB - proprietary (did not test Libre there)
ATI 5870 1GB - open source (tested version 5 of Libre, no issues - KDEnlive had
similar crashes)
nVidia 425M 1 GB - proprietary 390.48 (laptop - had the two crashes here -
KDEnlive had similar crashes)
AMD RX480 8GB - open source (same behavior on KDEnlive - Libre crashed once
with the same manner)

Distros tested on:
Arch, Manjaro, Fedora

I'll let you know if I encounter another crash of this type with hardware
acceleration disabled.


Thank you!

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||xiscofa...@libreoffice.org
 Ever confirmed|0   |1

--- Comment #5 from Xisco Faulí  ---
Does it work if you disable OpenGl ? ->
https://wiki.documentfoundation.org/OpenGL

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

--- Comment #4 from Vassilis Kontodimas  ---
The only thing that happened - both times - was that LibreOffice Writer just
disappeared without any trace. No window emerged other than the recovery one
after I re-run it.

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

--- Comment #3 from Dieter Praas  ---
(In reply to Vassilis Kontodimas from comment #2)
> Where does LibreOffice save its crash log files? I'm trying
> to look them up.

Normally a message appears after a crash with the link of the crash log file.

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

--- Comment #2 from Vassilis Kontodimas  ---
It happened on two different documents within the past couple of days. One
small, one big. Where does LibreOffice save its crash log files? I'm trying to
look them up.

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[Libreoffice-bugs] [Bug 116807] LibreOffice Writer insta-crashes at random intervals

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116807

Dieter Praas  changed:

   What|Removed |Added

 CC||dgp-m...@gmx.de

--- Comment #1 from Dieter Praas  ---
Did it happen with a specific document or with different documents? Can you add
a link to the crash report?

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