[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

Larry Fahnoe  changed:

   What|Removed |Added

 Resolution|--- |WORKSFORME
 Status|NEW |RESOLVED

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #21 from Larry Fahnoe  ---
(In reply to Larry Fahnoe from comment #18)
> Confirming the same behavior with MacOS and Brother MFC-L5700DW
> series-AirPrint.
> 
> Version: 6.3.4.2
> Build ID: 60da17e045e08f1793c57c00ba83cdfce946d0aa
> CPU threads: 4; OS: Mac OS X 10.13.6; UI render: default; VCL: osx; 
> Locale: en-US (en_US.UTF-8); UI-Language: en-US
> Calc: threaded
> 
> --Larry

RESOLVED-WORKSFORME

This is now working properly though I do not recall which version I was running
when it started to work properly--it has been a while. I am currently running:

Version: 7.2.5.2 / LibreOffice Community
Build ID: 499f9727c189e6ef3471021d6132d4c694f357e5
CPU threads: 8; OS: Mac OS X 11.6.2; UI render: default; VCL: osx
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded

--Larry

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #19 from ecomer  ---
Fixed for me thanks to a suggestion posted on ask.libreoffice.org:
https://ask.libreoffice.org/en/question/165141/wrong-default-envelope-size-impossible-to-correct/

Went to /home/user/.config (dotfile folder where config files are kept).
Deleted the libreoffice folder. Reopened writer, went through the insert -
envelope routine. Set format for #10 envelope. WORKED PROPERLY.

That fixed it for me also. Apparently some junk leftover from version upgrades
was breaking the envelope size/print function.

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #18 from Larry Fahnoe  ---
Confirming the same behavior with MacOS and Brother MFC-L5700DW
series-AirPrint.

Version: 6.3.4.2
Build ID: 60da17e045e08f1793c57c00ba83cdfce946d0aa
CPU threads: 4; OS: Mac OS X 10.13.6; UI render: default; VCL: osx; 
Locale: en-US (en_US.UTF-8); UI-Language: en-US
Calc: threaded

--Larry

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #17 from ecomer  ---
I have changed printer since my original post, although it is also a Brother. I
still see the same problem where #10 envelope opens as a "User" size instead of
the #10 envelope.

My current LibreOffice about box is:
Version: 6.3.2.2
Build ID: 6.3.2-2
CPU threads: 2; OS: Linux 5.3; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.utf8); UI-Language: en-US
Calc: threaded

lpinfo --make-and-model "Brother MFC-L2710DW series" -m
driverless:ipp://BRW485F9924BB66.local:631/ipp/print Brother MFC-L2710DW
series, driverless, cups-filters 1.25.11
everywhere IPP Everywhere

$ uname -a
Linux asrock 5.3.6-1-MANJARO #1 SMP PREEMPT Sat Oct 12 09:30:05 UTC 2019 x86_64
GNU/Linux

$ lsb_release -a
LSB Version:n/a
Distributor ID: ManjaroLinux
Description:Manjaro Linux
Release:18.1.1
Codename:   Juhraya

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

Buovjaga  changed:

   What|Removed |Added

 CC||eco...@yahoo.com,
   ||todven...@suomi24.fi

--- Comment #16 from Buovjaga  ---
ecomer could still repro in
https://bugs.documentfoundation.org/show_bug.cgi?id=99968#c14 so moving them
here from that particular report, which is now closed as WFM by the original
reporter

Note that in bug 99968, it was revealed that for some printers, the generic
Windows driver causes the problem, while using the official driver from the
manufacturer works fine.

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #15 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
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Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #14 from Darrell  ---
Tested on 6.0.0.1 (x64) on Windows 10.0. Results are largely the same, except
that switching among the various print destinations available under Windows
results in various paper sizes in the Print dialogue:

Print to file, Microsoft Print to PDF, Send To OneNote 2016: B5 (JIS)
Fax: A4
LaserJet 200: C5 Envelope
Microsoft XPS Document Writer: 6.31"x9.50", no media type shown

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #13 from Darrell  ---
The problem as described occurs for me in 5.4.4.2,  Build ID:
1:5.4.4~rc2-0ubuntu0.16.04.1~lo1. It is not restricted to Canon and Brother
printers; it occurs for me with an HP LaserJet Pro 200 Color, using a print
queue configured for #10 envelopes. Specifically, in the Envelope dialog
Format:Size:Format is set to #10 Envelope with Width 9.5" and Height 4.13" and
Printer:Current Printer is a print queue with media type #10 Envelope. Clicking
on Insert results in creation of an envelope image that is much too tall for a
#10 envelope, and selecting File: Print shows "C5 Envelope" in the Print
dialogue.

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

Buovjaga  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=11
   ||1973

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[Libreoffice-bugs] [Bug 52926] Format changes from "#10 Envelope" to "User" with different height, margin-top, and offset (Canon & Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

--- Comment #12 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present on a currently supported version of
LibreOffice 
(5.1.5 or 5.2.1  https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the version of
LibreOffice and 
your operating system, and any changes you see in the bug behavior

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave 
a short comment that includes your version of LibreOffice and Operating System

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3)

http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to "inherited from OOo";
4b. If the bug was not present in 3.3 - add "regression" to keyword


Feel free to come ask questions or to say hello in our QA chat:
http://webchat.freenode.net/?channels=libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug-20160920

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[Libreoffice-bugs] [Bug 52926] Format changes from #10 Envelope to User with different height, margin-top, and offset (Canon Brother printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=52926

Alex Thurgood ipla...@yahoo.co.uk changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=91
   ||169

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[Libreoffice-bugs] [Bug 52926] Format changes from #10 Envelope to User with different height, margin-top, and offset (Canon Brother printers)

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=52926

tommy27 ba...@quipo.it changed:

   What|Removed |Added

Summary|Format changes from #10|Format changes from #10
   |Envelope to User with|Envelope to User with
   |different height,   |different height,
   |margin-top, and offset  |margin-top, and offset
   |(Canon printers)|(Canon  Brother printers)

--- Comment #10 from tommy27 ba...@quipo.it ---
@nyar
thanks, just corrected summary notes.
please take a look at Bug 77277 and tell me if it looks to you that it's the
same issue.

we should investigate if Canon and Brother printers have similar drivers or
other components.

there are multiple envelope bugs which seem specific to these 2 brands.

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[Libreoffice-bugs] [Bug 52926] Format changes from #10 Envelope to User with different height, margin-top, and offset (Canon Brother printers)

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=52926

--- Comment #11 from nyar junkmail-tr...@int0rnet.net ---
Hi Tommy,

Yes, Bug 77277 is similar, if not identical.  The steps to reproduce are the
same for my issue.  

However, if I go to Printer Settings first and select #10 as the paper size,
the new document is created with the proper (#10 envelope) size and margins.

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