Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

2013-07-05 Thread Bjoern Michaelsen
Hi, On Mon, Jul 01, 2013 at 04:59:15PM +0200, Bjoern Michaelsen wrote: I dont think so -- esp. it would not reduce the workload of those involved. What one might entertain is the idea to add a you seem to be filing a support request, have you considered to use ask.libreoffice.org, which is

Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

2013-07-04 Thread Michael Meeks
On Mon, 2013-07-01 at 09:36 +0200, Cor Nouws wrote: Last weeks/months I am responding to more and more issues that IMNSHO should be handled as user questions *first*. I wonder if they come predominently from the Help-Send Feedback menu item. AFAIR we had a plan to put a wrapper screen

[Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

2013-07-01 Thread Cor Nouws
Hi all, Last weeks/months I am responding to more and more issues that IMNSHO should be handled as user questions *first*. Did I ever say that IMO reporting bugs is to easy? Yes I did. More then once. Is this just me?? Is the process from our French friends - where reports from BSA go

Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

2013-07-01 Thread Robert Großkopf
Hi Cor, Is the process from our French friends - where reports from BSA go trough an email process before being added to BugZilla (that's what I understood from it anyway) - a way to prevent that? Better we get all the reports we need than not so much reports and a more buggy LO. I could

Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

2013-07-01 Thread Sophie Gautier
Hi Cor, On 01/07/2013 20:01, Robert Großkopf wrote: Hi Cor, Is the process from our French friends - where reports from BSA go trough an email process before being added to BugZilla (that's what I understood from it anyway) - a way to prevent that? Better we get all the reports we need

Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

2013-07-01 Thread Cor Nouws
Hi Bjoern, Bjoern Michaelsen wrote (01-07-13 16:59) Yes, I thinkk you have a point there. E.g. as much as I think OpenID login to bugzilla would increase the reports, I also indeed feel that would reduce quality (and push the work inwards -- towards our rare and valued QA triage volunteers

Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

2013-07-01 Thread Cor Nouws
Hi Robert, Robert Großkopf wrote (01-07-13 20:01) Better we get all the reports we need than not so much reports and a more buggy LO. I agree. But even better to get less 'reports' that basically are coming from users that miss some knowledge on certain features or so. Maybe that is less