Re: USB driver resets
On 05/12/2018 09:44, Mika Westerberg wrote: On Tue, Dec 04, 2018 at 04:02:56PM +, Richard van der Hoff wrote: Sorry. The system is a Dell XPS13 9350, with an Intel DSL6340 Thunderbolt 3 bridge. The dock is a Plugable UD-CA1 [2]. Also if you have dual boot or similar, do you experience similar issue in Windows side? I do have dual-boot, though I very rarely boot into Windows. Since the issue is somewhat intermittent (for some reason it seems to happen particularly when I'm in a video conference...) I wouldn't have a huge amount of confidence of being able to reproduce it under Windows. Thanks again. [1] https://bugzilla.kernel.org/show_bug.cgi?id=201853 [2] https://plugable.com/products/ud-ca1/ This seems to be normal USB-C dock (not TBT). Yes, that's my understanding too. In the logs it looks like at some point the USB link just goes down which makes the host side to hot-remove xHCI and the intermediate PCIe ports. The UD-CA1 dock site you linked above mentions connection issues with some systems so I'm suspecting it is an issue with the dock itself not with the kernel. It would be good if you could try to reproduce on Windows side as well, basically doing the same things you do in Linux (assuming it is possible) and see if it triggers. OK, will give it a go. It'll probably take me a few days. Thanks for your help.
Re: USB driver resets
Hi, On Tue, Dec 04, 2018 at 04:02:56PM +, Richard van der Hoff wrote: > Mathias, Mika, thanks very much for your help. > > On 04/12/2018 15:09, Mika Westerberg wrote: > > On Tue, Dec 04, 2018 at 04:45:33PM +0200, Mathias Nyman wrote: > > > > On 19/11/2018 15:27, Richard van der Hoff wrote: > > > > > I have a USB-3.1 dock, which I use for video (via displayport alt > > > > > mode) and power delivery, as well as keyboard, mouse, etc. > > > > > > > > > > From time to time, all connectivity with the dock drops out for a few > > > > > seconds, before resetting itself. I'm trying to pin down if this is a > > > > > problem with the usb drivers, pci drivers, laptop hardware, or the > > > > > dock. It looks to me from the dmesg output like it could be a problem > > > > > at the PCI layer, but I am only speculating really. > > > > > > > > > > Attached are the dmesg output during the problem, lsusb -v, and lspci > > > > > -v. They are all recorded with a 4.15.0 kernel; I've seen exactly the > > > > > same symptoms with a number of kernels between 4.8 and 4.15. > > > > > > > > > > > Mika (cc) would be the right person to contact about these kind of > > > thunderbolt related issues. > > > I'm sure he would appreciate logs with a 4.19 - 4.20-rcx kernel. > > I've attached the kernel log output from a 4.19 kernel. I've actually had > some other problems with a 4.19 kernel [1] so have gone back to the 4.15 > kernel for now, but please do let me know if there is anything specific I > should try. > > I've also re-attached the lsusb -v and lspci -v output (from a 4.15 kernel) > for your reference. > > > Right, those would help and also some knowledge about which system and > > dock we are dealing with :) > > Sorry. The system is a Dell XPS13 9350, with an Intel DSL6340 Thunderbolt 3 > bridge. > > The dock is a Plugable UD-CA1 [2]. > > > Also if you have dual boot or similar, do you experience similar issue > > in Windows side? > > I do have dual-boot, though I very rarely boot into Windows. Since the issue > is somewhat intermittent (for some reason it seems to happen particularly > when I'm in a video conference...) I wouldn't have a huge amount of > confidence of being able to reproduce it under Windows. > > Thanks again. > > > [1] https://bugzilla.kernel.org/show_bug.cgi?id=201853 > [2] https://plugable.com/products/ud-ca1/ This seems to be normal USB-C dock (not TBT). In the logs it looks like at some point the USB link just goes down which makes the host side to hot-remove xHCI and the intermediate PCIe ports. The UD-CA1 dock site you linked above mentions connection issues with some systems so I'm suspecting it is an issue with the dock itself not with the kernel. It would be good if you could try to reproduce on Windows side as well, basically doing the same things you do in Linux (assuming it is possible) and see if it triggers.
Re: USB driver resets
On Tue, Dec 04, 2018 at 04:45:33PM +0200, Mathias Nyman wrote: > On 03.12.2018 12:36, Richard van der Hoff wrote: > > Does anybody have any suggestions as to how I could set about debugging > > this? I'm seeing the same symptoms on a 4.19 kernel. > > > > > > On 19/11/2018 15:27, Richard van der Hoff wrote: > > > I have a USB-3.1 dock, which I use for video (via displayport alt mode) > > > and power delivery, as well as keyboard, mouse, etc. > > > > > > From time to time, all connectivity with the dock drops out for a few > > > seconds, before resetting itself. I'm trying to pin down if this is a > > > problem with the usb drivers, pci drivers, laptop hardware, or the dock. > > > It looks to me from the dmesg output like it could be a problem at the > > > PCI layer, but I am only speculating really. > > > > > > Attached are the dmesg output during the problem, lsusb -v, and lspci -v. > > > They are all recorded with a 4.15.0 kernel; I've seen exactly the same > > > symptoms with a number of kernels between 4.8 and 4.15. > > > > > > Advice appreciated! > > > > > Mika (cc) would be the right person to contact about these kind of > thunderbolt related issues. > I'm sure he would appreciate logs with a 4.19 - 4.20-rcx kernel. Right, those would help and also some knowledge about which system and dock we are dealing with :) Also if you have dual boot or similar, do you experience similar issue in Windows side?
Re: USB driver resets
On 03.12.2018 12:36, Richard van der Hoff wrote: Does anybody have any suggestions as to how I could set about debugging this? I'm seeing the same symptoms on a 4.19 kernel. On 19/11/2018 15:27, Richard van der Hoff wrote: I have a USB-3.1 dock, which I use for video (via displayport alt mode) and power delivery, as well as keyboard, mouse, etc. From time to time, all connectivity with the dock drops out for a few seconds, before resetting itself. I'm trying to pin down if this is a problem with the usb drivers, pci drivers, laptop hardware, or the dock. It looks to me from the dmesg output like it could be a problem at the PCI layer, but I am only speculating really. Attached are the dmesg output during the problem, lsusb -v, and lspci -v. They are all recorded with a 4.15.0 kernel; I've seen exactly the same symptoms with a number of kernels between 4.8 and 4.15. Advice appreciated! Mika (cc) would be the right person to contact about these kind of thunderbolt related issues. I'm sure he would appreciate logs with a 4.19 - 4.20-rcx kernel. -Mathias
Re: USB driver resets
Does anybody have any suggestions as to how I could set about debugging this? I'm seeing the same symptoms on a 4.19 kernel. On 19/11/2018 15:27, Richard van der Hoff wrote: I have a USB-3.1 dock, which I use for video (via displayport alt mode) and power delivery, as well as keyboard, mouse, etc. From time to time, all connectivity with the dock drops out for a few seconds, before resetting itself. I'm trying to pin down if this is a problem with the usb drivers, pci drivers, laptop hardware, or the dock. It looks to me from the dmesg output like it could be a problem at the PCI layer, but I am only speculating really. Attached are the dmesg output during the problem, lsusb -v, and lspci -v. They are all recorded with a 4.15.0 kernel; I've seen exactly the same symptoms with a number of kernels between 4.8 and 4.15. Advice appreciated!
