Re: [pfSense] Strange problems with pfSense 2.1.4

2014-08-11 Thread Tim Nelson
- Original Message -
 
 One, the problem first appeared with the Tranquilnet unit. Two, I
 forgot
 to mention that I noticed that the heat problem (it's hard to miss if
 you
 don't read the directions -- the units are almost hot enough to burn
 skin
 :) and am using a laptop cooler for now. I'm trying out USB powered
 fans
 as a better long term solution, but the units are very cool with the
 laptop cooler.
 
SNIP
 
 Do have any other ideas?
 

*BLINK*

So, you're installing multiple units across 15 sites for a hotel chain... a 
rather important installation I would expect given the potential ramifications 
to operations as well as guest access... and your long term solution is to use 
USB powered fans?

As noted by others, given you can build/buy less expensive equipment, not 
wrought with heat/cooling problems, it might be a good idea to properly spec 
out and procure new hardware. In your shoes, I would not be moving forward with 
the current equipment.

--Tim
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Re: [pfSense] Strange problems with pfSense 2.1.4

2014-08-10 Thread compdoc
Jason M. wrote:
I'm using the PFW201 hardware from Tranquilnet

According to Tranquilnet:

 *Note: These units may run hot to the touch and we recommend eith a wall
mount or to place them on a cool, dry and hard surface with proper air flow

I can build systems that are much faster and more powerful for less than
half the price so I've never used a PFW201, but I have seen it mentioned
that units like them often have a cpu heat sink that makes contact with the
case. Or, that they have a metal shim that connects the heat sink to the
case. 

Heat transfer for these systems is often critical. Is yours overheating? Are
you testing with one of the Tranquilnet units, or one of the units you got
direct from the supplier?



 Now my question is, what is going wrong? I've tried the same 
config on multiple devices, so I don't think it's hardware. Could 
my config have become corrupted?

I don't follow your logic about it not being the hardware, but yes, your
config could have become corrupted. Try another CF card? Try installing from
scratch and restoring a backup xml file?



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Re: [pfSense] Strange problems with pfSense 2.1.4

2014-08-10 Thread jmitchel
Hello,
Jason M. wrote:
I'm using the PFW201 hardware from Tranquilnet

 According to Tranquilnet:

  *Note: These units may run hot to the touch and we recommend eith a wall
 mount or to place them on a cool, dry and hard surface with proper air
 flow

 I can build systems that are much faster and more powerful for less than
 half the price so I've never used a PFW201, but I have seen it mentioned
 that units like them often have a cpu heat sink that makes contact with
 the
 case. Or, that they have a metal shim that connects the heat sink to the
 case.

 Heat transfer for these systems is often critical. Is yours overheating?
 Are
 you testing with one of the Tranquilnet units, or one of the units you got
 direct from the supplier?

One, the problem first appeared with the Tranquilnet unit. Two, I forgot
to mention that I noticed that the heat problem (it's hard to miss if you
don't read the directions -- the units are almost hot enough to burn skin
:) and am using a laptop cooler for now. I'm trying out USB powered fans
as a better long term solution, but the units are very cool with the
laptop cooler.



 Now my question is, what is going wrong? I've tried the same
config on multiple devices, so I don't think it's hardware. Could
my config have become corrupted?

 I don't follow your logic about it not being the hardware, but yes, your
 config could have become corrupted. Try another CF card? Try installing
 from
 scratch and restoring a backup xml file?
Well, pfSense recommends the Tranquilnet hardware and the problem occurs
with that. The problem also occurs with the units from the manufacturer
which have the same part number and look identical. These units have a
backup XML file restored to a fresh CF card. Sorry for not mentioning this
in my first message -- I was kind of tired.

I was trying to say that maybe something in the .xml config might have
become corrupted, but I took a look at the .xml file and it doesn't look
like there's room for corruption. The only thing strange is this:

revision
time1407542644/time
description![CDATA[admin@192.168.182.10: 
/system_usermanager.php made
unknown change]]/description
usernameadmin@192.168.182.10/username
/revision

Do have any other ideas?



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Thanks for the help,

Jason M.
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[pfSense] Strange problems with pfSense 2.1.4

2014-08-09 Thread jmitchel
Hello,

I have a project with a looming deadline that involves installing 15
pfSense firewalls at hotels to provide firewall and Captive portal
services. I'm using the PFW201 hardware from Tranquilnet with the Intel
NIC's (the first unit was from Tranquilnet, but when they stopped selling
the units with the Intel NIC's I found the supplier and ordered direct
from them. Here's what features the units are configured for (apologies
for miswordings -- I don't have access to a device in front of me):

Firewall rules to allow remote maintenance from specific IP addresses
Gateway Groups
Captive Portal

After what I thought was thorough testing, I tried to deploy a unit last
night at 4am. Here's what happened:

At first I had a bad connection to one of my WAN connections and so
Internet was slow. I fixed the cabling issue and rebooted, so far so good.

Then I replaced a switch that was defective. Now things started getting
strange. First the Captive Gateway stopped redirecting users. In other
words if you knew the gateway's address and browsed to http://a.b.c.d:8000
and entered the password you could access the Internet

So I turned off the Captive Portal. Now I later realized this deleted the
captive gateway redirect page and the incorrect password page. I don't
know if this is the design or not, but it seems strange. Anyway, I
rebooted.

For twenty minutes Internet access worked, then it stopped working
entirely. I tried browsing to the admin page. I logged in and got to the
main page, but it took forever to get to another page. I was accessing
wirelessly, so this could have been part of the issue.

Anyway, given that Internet access stopped working after 20 minutes under
very light load (there were four users on the Captive gateway when I
disabled it), I bailed on the install and put the old gateway back in
place.

Now my question is, what is going wrong? I've tried the same config on
multiple devices, so I don't think it's hardware. Could my config have
become corrupted? Or could there be some issue with my config and 2.1.4 (I
tested things extensively with 2.0.3 and then upgraded to 2.1.3. But when
2.1.4 came around I didn't test.

Also, when I started to duplicate flash cards on Tuesday I experienced the
same issue with the captive gateway (redirects not working, browsing to
http://a.b.c.d:8000 and authenticating allowed access to the Internet). I
hadn't gotten much sleep, and when I got back to this on Thursday the
problem went away.

Final crazy thought. One of the last changes I made after testing the
gateway but before deployment was to change the name and the domain name.
Any chance changing the domain name could have anything to do this?

Please let me know if there's any information I can add. Also, thanks in
advance for any insight provided.

Jason M.
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