Re: I can't open old Lyx files

2016-03-23 Thread Scott Kostyshak
On Wed, Mar 23, 2016 at 08:45:56AM +, Aron Toth wrote:
> Hi Scott,
> 
> Many thanks for your email. One of your users helped me by opening my file on 
> his computer, save it in the new version and sent it back to me, so 
> unfortunately I deleted the old version. Very sorry about this.
> 

No problem, thanks for getting back to us. If you have the problem
again, please keep the original file.

Scott


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RE: I can't open old Lyx files

2016-03-23 Thread Aron Toth
Hi Scott,

Many thanks for your email. One of your users helped me by opening my file on 
his computer, save it in the new version and sent it back to me, so 
unfortunately I deleted the old version. Very sorry about this.

Thanks, Áron

-Original Message-
From: Scott Kostyshak [mailto:skost...@lyx.org] 
Sent: 11 March 2016 04:31
To: Richard Heck <rgh...@lyx.org>
Cc: Ross Reyes <philip_...@yahoo.com>; lyx-users@lists.lyx.org; Aron Toth 
<a.t...@bath.ac.uk>
Subject: Re: I can't open old Lyx files

On Wed, Mar 02, 2016 at 02:08:42PM -0500, Richard Heck wrote:
> On 03/02/2016 02:00 PM, Ross Reyes wrote:
> > I often have the same problem. 
> > To solve I usually just open the file and edit this to match the 
> > current version of LyX.
> >
> > I must be doing something wrong because you'd think the files would 
> > be automatically upconverted but for some reason I have to manually 
> > edit them, but it works.
> 
> Yes, there is something wrong and the question is what. LydX is 
> supposed to convert old files to the new format. Of course, there can 
> be bugs that prevent this from happening, but those are, well, bugs, 
> and we take them very, very seriously. I.e., we try to fix them as fast as 
> possible.
> In this case, if there is a bug that is preventing files from being 
> converted to 2.2 format, then we want to know about it NOW and get it 
> solved NOW.
> 
> So please report all such bugs. They can usually be fixed very fast if 
> we have example files that we can use to investigate them.

Dear Ross and Aaron,

Do you have any example files that you can send us that do not open for you on 
newer versions of LyX? This could really help us fix bugs so that future users 
do not run into similar problems.

Best,

Scott


Re: I can't open old Lyx files

2016-03-10 Thread Scott Kostyshak
On Wed, Mar 02, 2016 at 02:08:42PM -0500, Richard Heck wrote:
> On 03/02/2016 02:00 PM, Ross Reyes wrote:
> > I often have the same problem. 
> > To solve I usually just open the file and edit this to match the
> > current version of LyX.  
> >
> > I must be doing something wrong because you'd think the files would be
> > automatically upconverted but for some reason I have to manually edit
> > them, but it works.
> 
> Yes, there is something wrong and the question is what. LydX is supposed
> to convert old files to the new format. Of course, there can be bugs
> that prevent this from happening, but those are, well, bugs, and we take
> them very, very seriously. I.e., we try to fix them as fast as possible.
> In this case, if there is a bug that is preventing files from being
> converted to 2.2 format, then we want to know about it NOW and get it
> solved NOW.
> 
> So please report all such bugs. They can usually be fixed very fast if
> we have example files that we can use to investigate them.

Dear Ross and Aaron,

Do you have any example files that you can send us that do not open for
you on newer versions of LyX? This could really help us fix bugs so that
future users do not run into similar problems.

Best,

Scott


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Re: I can't open old Lyx files

2016-03-02 Thread Scott Kostyshak
On Wed, Mar 02, 2016 at 02:00:22PM -0500, Ross Reyes wrote:
> I often have the same problem.
> To solve I usually just open the file and edit this to match the current
> version of LyX.
> 
> I must be doing something wrong because you'd think the files would be
> automatically upconverted but for some reason I have to manually edit them,
> but it works.

Thanks for giving this feedback. You are right that if you manually
change the line LyX will not do the update. This could lead to strange
problems. If you come across that problem again, it would be great if
you can send us an example document that you can no longer open. This
way we will be able to fix the root bug.

Or perhaps it happens will all files? If so, then it is probably the
case that LyX is having trouble calling lyx2lyx. I seem to recall
several issues with Windows and Python in the past. But if this were the
case, it seems we would also have trouble calling configure.py.

Scott


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Re: I can't open old Lyx files

2016-03-02 Thread Scott Kostyshak
On Wed, Mar 02, 2016 at 01:45:44PM -0500, David L. Johnson wrote:
> On 03/02/2016 01:39 PM, Scott Kostyshak wrote:

> >Also when giving a bug report, it's useful to say what your operating
> >system is and what the version of your operating system is. For example,
> >I'm using Ubuntu 15.04.
> He did mention that he was using Windows 7.

Indeed. Thanks for catching that.

My guess is that it is a lyx2lyx problem. Either LyX is having trouble
running lyx2lyx (we can test this by sending you a simple LyX document
in the 2.0.x format), or there is a bug in lyx2lyx and it is not
updating the file correctly.

Scott


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Re: I can't open old Lyx files

2016-03-02 Thread Richard Heck
On 03/02/2016 02:00 PM, Ross Reyes wrote:
> I often have the same problem. 
> To solve I usually just open the file and edit this to match the
> current version of LyX.  
>
> I must be doing something wrong because you'd think the files would be
> automatically upconverted but for some reason I have to manually edit
> them, but it works.

Yes, there is something wrong and the question is what. LydX is supposed
to convert old files to the new format. Of course, there can be bugs
that prevent this from happening, but those are, well, bugs, and we take
them very, very seriously. I.e., we try to fix them as fast as possible.
In this case, if there is a bug that is preventing files from being
converted to 2.2 format, then we want to know about it NOW and get it
solved NOW.

So please report all such bugs. They can usually be fixed very fast if
we have example files that we can use to investigate them.

Richard


> On 3/2/2016 9:27 AM, Aron Toth wrote:
>>
>> Hi,
>>
>>  
>>
>> Currently I am using Lyx 2.1 on Windows 7 (Enterprise). I cannot open
>> old Lyx files. I can’t remember in which Lyx version they were edited
>> last, but the last time I edited them was two years ago… I would
>> really need to access these files, so your help would be much
>> appreciated.
>>
>>  
>>
>> Thanks, Áron
>>
>>  
>>
>> PS: I am not a techy guy…
>>
>>  
>>
>



Re: I can't open old Lyx files

2016-03-02 Thread Ross Reyes

I often have the same problem.
To solve I usually just open the file and edit this to match the current 
version of LyX.


I must be doing something wrong because you'd think the files would be 
automatically upconverted but for some reason I have to manually edit 
them, but it works.





On 3/2/2016 9:27 AM, Aron Toth wrote:


Hi,

Currently I am using Lyx 2.1 on Windows 7 (Enterprise). I cannot open 
old Lyx files. I can’t remember in which Lyx version they were edited 
last, but the last time I edited them was two years ago… I would 
really need to access these files, so your help would be much 
appreciated.


Thanks, Áron

PS: I am not a techy guy…





Re: I can't open old Lyx files

2016-03-02 Thread David L. Johnson

On 03/02/2016 01:39 PM, Scott Kostyshak wrote:

On Wed, Mar 02, 2016 at 02:27:14PM +, Aron Toth wrote:

Hi,

Currently I am using Lyx 2.1 on Windows 7 (Enterprise). I cannot open old Lyx 
files. I can't remember in which Lyx version they were edited last, but the 
last time I edited them was two years ago... I would really need to access 
these files, so your help would be much appreciated.

Thanks, Áron

PS: I am not a techy guy...


Hi Áron,

Thank you

When reporting problems like these, it's always helpful if you are
specific. When you say "I cannot open old Lyx files", that doesn't give
us much information to go off of. Why can't you open old LyX files? LyX
does not open? Or it opens and gives an error? How exactly are you
opening the LyX files from within LyX using File > Open or are you
double-clicking them in your file browser?

Also when giving a bug report, it's useful to say what your operating
system is and what the version of your operating system is. For example,
I'm using Ubuntu 15.04.
He did mention that he was using Windows 7.  However, the suggestion 
that he provide more detail about what happened when he tried to open 
the files is helpful.  BTW, I have no trouble opening 10+ -year old 
files, so there is something amiss.


--
 
David L. Johnson

Department of Mathematics
Lehigh University



Re: I can't open old Lyx files

2016-03-02 Thread Scott Kostyshak
On Wed, Mar 02, 2016 at 02:27:14PM +, Aron Toth wrote:
> Hi,
> 
> Currently I am using Lyx 2.1 on Windows 7 (Enterprise). I cannot open old Lyx 
> files. I can't remember in which Lyx version they were edited last, but the 
> last time I edited them was two years ago... I would really need to access 
> these files, so your help would be much appreciated.
> 
> Thanks, Áron
> 
> PS: I am not a techy guy...
> 

Hi Áron,

Thank you 

When reporting problems like these, it's always helpful if you are
specific. When you say "I cannot open old Lyx files", that doesn't give
us much information to go off of. Why can't you open old LyX files? LyX
does not open? Or it opens and gives an error? How exactly are you
opening the LyX files from within LyX using File > Open or are you
double-clicking them in your file browser?

Also when giving a bug report, it's useful to say what your operating
system is and what the version of your operating system is. For example,
I'm using Ubuntu 15.04.

Finally, what is your LyX version? Is it 2.1.4? You can find this
information in Help > About.

Is there an old LyX file that does not open for you that is
confidential, that you could send to this list (which would make it
public)? Or are they all private (which is understandable of course)?

Please respond to the list and not to me personally.

Best,

Scott


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I can't open old Lyx files

2016-03-02 Thread Aron Toth
Hi,

Currently I am using Lyx 2.1 on Windows 7 (Enterprise). I cannot open old Lyx 
files. I can't remember in which Lyx version they were edited last, but the 
last time I edited them was two years ago... I would really need to access 
these files, so your help would be much appreciated.

Thanks, Áron

PS: I am not a techy guy...