Re: [MacGroup] When Consumer Reports Speaks......

[John Robinson]

Bummer Tom, it seems our institutions often fail us.



> On Aug 11, 2017, at 2:09 PM, tom holloman  wrote:
> 
> I gave up on consumer reports long ago. Their auto reports were very biased. 
> Kinda like the UL label. I consulted with a company back in early eighties 
> that wanted the UL sticker. They sent a team to inspect the item and did very 
> little testing, just looked at it and were more concerned on where we were 
> taking them out to eat. 
> 
> 
> On Aug 11, 2017, at 5:35 AM, John Robinson  > wrote:
> 
>> Exactly Lee but this was a survey of 91,000 people between 2014 and 2017 
>> with their experiences rather than Consumer Report testing….that’s a pretty 
>> large sample..and similar to the methodology on Auto reliability….I’ve even 
>> had a few of their questionnaires mailed to me for completion….
>> 
>> This is more trustworthy than your example below for us to decide to make a 
>> purchase.  I used these reliability numbers to purchase our last Washer and 
>> Dryer as well as other products…It’s like looking for consumer ratings of a 
>> product when shopping on line….there have been many items I thought I wanted 
>> until I read the reviews…..it’s the same with the Surface….if this many 
>> folks are having problems it’s not a product I want to purchase and am 
>> thankful the information is made available to us.
>> 
>> 
>> 
>> 
>> 
>>> On Aug 11, 2017, at 11:26 AM, Lee Larson >> > wrote:
>>> 
>>> On Aug 10, 2017, at 9:32 PM, John Robinson >> > wrote:
>>> 
 If you have friends considering these products you might want to have them 
 check Consumer Reports……
>>> 
>>> I long ago stopped trusting Consumer Reports for much of anything except 
>>> cars and home appliances—the stuff they test all the time and for which 
>>> they have developed expertise.
>>> 
>>> Years ago, I saw a report they completely messed up on bicycle brake pads. 
>>> I knew something about bicycle brake pads because I used to be a pretty 
>>> serious cyclist. They took a weighted bicycle wheel in a test jig and spun 
>>> it up to a certain rpm and tested how quickly different pads could bring it 
>>> to a stop. The highest rated were the ones that stopped it most quickly. 
>>> The problem was good pads are designed to provide even friction and steady 
>>> slowing because locking the wheel is a bad thing. For example, so you don’t 
>>> go over the handlebars, if you just tap the front brake.
>>> 
>>> I’ve always been annoyed by their methodology and conclusions when testing 
>>> computers.
>>> 
>>> Then there’s the recent débâcle over the iPhone 4 antenna and flawed 
>>> battery testing method in the 2016 MacBook Pro. (They recanted both of 
>>> these.)
>>> 
>>> L^2
>>> 
>>> ---
>>> ‌Lee Larson‌  leelar...@me.com ‌
>>> 
>>> ‌The laws of mathematics are very commendable, but the only law that 
>>> applies in Australia is the law of Australia. ‌— Malcolm Turnbull
>>> ‌Australian Prime Minister, July 14, 2017‌
>>> ‌
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> ___
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>>> Posting address: MacGroup@erdos.math.louisville.edu 
>>> 
>>> Archive: >> >
>>> Answers to questions: >> >
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Re: [MacGroup] When Consumer Reports Speaks......

[tom holloman]

I gave up on consumer reports long ago. Their auto reports were very biased. 
Kinda like the UL label. I consulted with a company back in early eighties that 
wanted the UL sticker. They sent a team to inspect the item and did very little 
testing, just looked at it and were more concerned on where we were taking them 
out to eat. 


> On Aug 11, 2017, at 5:35 AM, John Robinson  wrote:
> 
> Exactly Lee but this was a survey of 91,000 people between 2014 and 2017 with 
> their experiences rather than Consumer Report testing….that’s a pretty large 
> sample..and similar to the methodology on Auto reliability….I’ve even had a 
> few of their questionnaires mailed to me for completion….
> 
> This is more trustworthy than your example below for us to decide to make a 
> purchase.  I used these reliability numbers to purchase our last Washer and 
> Dryer as well as other products…It’s like looking for consumer ratings of a 
> product when shopping on line….there have been many items I thought I wanted 
> until I read the reviews…..it’s the same with the Surface….if this many folks 
> are having problems it’s not a product I want to purchase and am thankful the 
> information is made available to us.
> 
> 
> 
> 
> 
>> On Aug 11, 2017, at 11:26 AM, Lee Larson  wrote:
>> 
>>> On Aug 10, 2017, at 9:32 PM, John Robinson  wrote:
>>> 
>>> If you have friends considering these products you might want to have them 
>>> check Consumer Reports……
>> 
>> I long ago stopped trusting Consumer Reports for much of anything except 
>> cars and home appliances—the stuff they test all the time and for which they 
>> have developed expertise.
>> 
>> Years ago, I saw a report they completely messed up on bicycle brake pads. I 
>> knew something about bicycle brake pads because I used to be a pretty 
>> serious cyclist. They took a weighted bicycle wheel in a test jig and spun 
>> it up to a certain rpm and tested how quickly different pads could bring it 
>> to a stop. The highest rated were the ones that stopped it most quickly. The 
>> problem was good pads are designed to provide even friction and steady 
>> slowing because locking the wheel is a bad thing. For example, so you don’t 
>> go over the handlebars, if you just tap the front brake.
>> 
>> I’ve always been annoyed by their methodology and conclusions when testing 
>> computers.
>> 
>> Then there’s the recent débâcle over the iPhone 4 antenna and flawed battery 
>> testing method in the 2016 MacBook Pro. (They recanted both of these.)
>> 
>> L^2
>> 
>> ---
>> ‌Lee Larson‌  leelar...@me.com‌
>> 
>> ‌The laws of mathematics are very commendable, but the only law that applies 
>> in Australia is the law of Australia. ‌— Malcolm Turnbull
>> ‌Australian Prime Minister, July 14, 2017‌
>> ‌
>> 
>> 
>> 
>> 
>> 
>> 
>> 
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Re: [MacGroup] When Consumer Reports Speaks......

[Jonathan Fletcher]

Laptops get more abuse because they get beat around more than a desktop, but 
your Mini has the same quality of hardware that is in their laptops. Which is 
to say pretty good, but not “mil spec.”

I have owned several Apple laptops ever since my Powerbook 150. Never had 
problem 1 with my Powerbooks. My first (G3) MacBook was repaired by Apple for 
free a few times and they finally gave me a brand new G4 one. Their experiment 
in “cheap” laptop was not super. 

My 2007 MacBook Pro had a mother board and a graphics card (because I used it 
all day long to drive THREE external monitors, I think I exceeded its design 
specs) replaced for free and it finally died due to a bad battery that pushed 
up on the mother board. That was years after it was replaced by its successor, 
though. But by then it was 7 years old. My current laptop is a long-in-the 
tooth 6-yrs-old MBP and works great, and I have never had any problems with it. 

I guess I have been luckier than you with laptops, Nora, but the user 
satisfaction statistics for Apple kit tend more in my direction than yours 
overall. 

Sorry about your luck.

Jonathan




> On Aug 11, 2017, at 12:16 PM, Nora Probasco  wrote:
> 
> I've had 2 MacPro laptops that failed after 2 years. I am working from a Mac 
> mini right now as I am afraid to buy another laptop...

--
Jonathan Fletcher
jonat...@fletcherdata.com

Kentuckiana FileMaker Developers Group
Next Meeting: 8/22/17


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Re: [MacGroup] When Consumer Reports Speaks......

[John Robinson]

OUTCH!!


> On Aug 11, 2017, at 12:13 PM, Jonathan Fletcher  
> wrote:
> 
> 
> 
> 
>> On Aug 11, 2017, at 11:57 AM, Lee Larson > > wrote:
>> 
>> And don’t forget to tell them the machines cannot be repaired!
> 
> 
> 
> --
> Jonathan Fletcher
> jonat...@fletcherdata.com 
> 
> Kentuckiana FileMaker Developers Group
> Next Meeting: 8/22/17
> 
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Re: [MacGroup] When Consumer Reports Speaks......

[John Robinson]

Whoo, Nora, this isn’t the norm….I did have a problem on a laptop and since I 
had purchase AppleCare,  Apple offered (after 2 years) to completely repair OR 
let me upgrade at NO cast to the current model, WOW…

What I did was pay the difference to upgrade to a much better model than the 
one I had….for a few bucks I was in a top of the line MacBook Pro….What kind of 
service is this!!!  

I guess you didn’t have AppleCare on the Mac’s that were just two years old?  

John


> On Aug 11, 2017, at 12:15 PM, Nora Probasco <nproba...@gmail.com> wrote:
> 
> I've had 2 MacPro laptops that failed after 2 years. I am working from a Mac 
> mini right now as I am afraid to buy another laptop...
> 
> On Fri, Aug 11, 2017 at 11:23 AM John Robinson <profilecoven...@icloud.com 
> <mailto:profilecoven...@icloud.com>> wrote:
> True Ed, but I don’t believe we have 25% of any Apple Product that stops 
> working after 2 years…that’s unbelievable…way too much money to put into a 
> unit with 1/4th of them failing so soon…
> 
> I have given away Mac products to family and friends that are ancient, I mean 
> WAY back and they are still working perfectly….I imagine many others on our 
> list can say the same….I have the original iPod and some of their early 
> cousins that are perfect.   
> 
> I had a Newton forever, finally got rid of it but was working perfectly when 
> I let it go…..
> 
> I felt this news should be sent to our group since we are somewhat techie 
> folks and may have been considering a Surface or have family and friends that 
> had shown an interest.
> 
> John
> 
> 
> 
> 
>> On Aug 11, 2017, at 11:10 AM, eugene.wi...@conagra.com 
>> <mailto:eugene.wi...@conagra.com> wrote:
>> 
>> Apple has had their own issues with Consumer Reports lately.
>>  
>> From: macgroup-boun...@erdos.math.louisville.edu 
>> <mailto:macgroup-boun...@erdos.math.louisville.edu> 
>> [mailto:macgroup-boun...@erdos.math.louisville.edu 
>> <mailto:macgroup-boun...@erdos.math.louisville.edu>] On Behalf Of John 
>> Robinson
>> Sent: Thursday, August 10, 2017 9:32 PM
>> To: Topics related to Apple and Macintosh computers
>> Subject: [MacGroup] When Consumer Reports Speaks..
>>  
>> If you have friends considering these products you might want to have them 
>> check Consumer Reports……
>>  
>>  
>>  
>> 25% don’t make it past two years…..
>>  
>> Consumer Reports pulls recommendation for Microsoft Surface laptops
>>  
>> Consumer Reports is no longer recommending Microsoft Surface laptops and 
>> tablets.
>>  
>> The publication on Thursday removed its "recommended" rating for Microsoft's 
>> Surface Laptop and the Surface Book. This applies to both 128GB and 512GB 
>> storage options.
>>  
>> This is the first time in two years Consumer Reports removed a laptop 
>> recommendation when it pulled ratings for three Hewlett-Packard (HPQ 
>> <http://money.cnn.com/quote/quote.html?symb=HPQ=story_quote_link>) 
>> models and a Lenovo (LNVGF 
>> <http://money.cnn.com/quote/quote.html?symb=LNVGF=story_quote_link>) 
>> laptop due to repair histories.
>>  
>> Consumer Reports recently conducted a survey of nearly 91,000 people who 
>> bought new laptops and tablets between 2014 and the beginning of 2017. 
>>  
>> The study estimated that about 25% of Microsoft Surface devices will have 
>> problems by the end of the second year of owning the product. These problems 
>> could include a laptop randomly shutting down.
>>  
>> That finding applies to Microsoft devices with detachable keyboards, such as 
>> the new Surface Pro and the Surface Book, in addition to Surface laptops 
>> with clamshell designs.
>>  
>> The publication, known for unbiased product testing, said it can't recommend 
>> any other Microsoft laptops or tablets due to "poor predicted reliability" 
>> compared to other brands.
>>  
>> Some survey respondents reported problems with their Microsoft devices 
>> during the start-up phase. Others said the touch screen was not responsive 
>> enough or that the devices froze or shut off unexpectedly.
>>  
>> Apple (AAPL 
>> <http://money.cnn.com/quote/quote.html?symb=AAPL=story_quote_link>, 
>> Tech30 <http://money.cnn.com/technology/tech30/index.html?iid=EL>) remains 
>> the most reliable laptop and tablet brand, according to Consumer Reports' 
>> survey.
>>  
>> CNNMoney (New York) First published August 10, 2017: 11:19 AM ET
>> ___
>> MacGroup maili

Re: [MacGroup] When Consumer Reports Speaks......

[Nora Probasco]

I've had 2 MacPro laptops that failed after 2 years. I am working from a
Mac mini right now as I am afraid to buy another laptop...

On Fri, Aug 11, 2017 at 11:23 AM John Robinson <profilecoven...@icloud.com>
wrote:

> True Ed, but I don’t believe we have 25% of any Apple Product that stops
> working after 2 years…that’s unbelievable…way too much money to put into a
> unit with 1/4th of them failing so soon…
>
> I have given away Mac products to family and friends that are ancient, I
> mean WAY back and they are still working perfectly….I imagine many others
> on our list can say the same….I have the original iPod and some of their
> early cousins that are perfect.
>
> I had a Newton forever, finally got rid of it but was working perfectly
> when I let it go…..
>
> I felt this news should be sent to our group since we are somewhat techie
> folks and may have been considering a Surface or have family and friends
> that had shown an interest.
>
> John
>
>
>
>
> On Aug 11, 2017, at 11:10 AM, eugene.wi...@conagra.com wrote:
>
> Apple has had their own issues with Consumer Reports lately.
>
> *From:* macgroup-boun...@erdos.math.louisville.edu [
> mailto:macgroup-boun...@erdos.math.louisville.edu
> <macgroup-boun...@erdos.math.louisville.edu>] *On Behalf Of *John Robinson
> *Sent:* Thursday, August 10, 2017 9:32 PM
> *To:* Topics related to Apple and Macintosh computers
> *Subject:* [MacGroup] When Consumer Reports Speaks..
>
> If you have friends considering these products you might want to have them
> check Consumer Reports……
>
>
>
> 25% don’t make it past two years…..
>
> Consumer Reports pulls recommendation for Microsoft Surface laptops
>
> *Consumer Reports is no longer recommending Microsoft Surface laptops and
> tablets.*
>
> The publication on Thursday removed its "recommended" rating for
> Microsoft's Surface Laptop and the Surface Book. This applies to both 128GB
> and 512GB storage options.
>
> *This is the first time in two years Consumer Reports removed a laptop
> recommendation when it pulled ratings for three Hewlett-Packard (**HPQ*
> <http://money.cnn.com/quote/quote.html?symb=HPQ=story_quote_link>*)
> models and a Lenovo (**LNVGF*
> <http://money.cnn.com/quote/quote.html?symb=LNVGF=story_quote_link>*)
> laptop due to repair histories.*
>
> *Consumer Reports recently conducted a survey of nearly 91,000 people who
> bought new laptops and tablets between 2014 and the beginning of 2017.*
>
> *The study estimated that about 25% of Microsoft Surface devices will have
> problems by the end of the second year* of owning the product. These
> problems could include a laptop randomly shutting down.
>
> That finding applies to Microsoft devices with *detachable keyboards,
> such as the new Surface Pro and the Surface Book, in addition to Surface
> laptops with clamshell designs.*
>
> *The publication, known for unbiased product testing, said it can't
> recommend any other Microsoft laptops or tablets due to "poor predicted
> reliability"* compared to other brands.
>
> Some survey respondents reported problems with their Microsoft devices
> during the start-up phase. Others said the touch screen was not responsive
> enough or that the devices froze or shut off unexpectedly.
>
> *Apple (**AAPL*
> <http://money.cnn.com/quote/quote.html?symb=AAPL=story_quote_link>
> *, **Tech30* <http://money.cnn.com/technology/tech30/index.html?iid=EL>*)
> remains the most reliable laptop and tablet brand, according to Consumer
> Reports' survey.*
>
> CNNMoney (New York) First published August 10, 2017: 11:19 AM ET
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Re: [MacGroup] When Consumer Reports Speaks......

[Lee Larson]

On Aug 10, 2017, at 9:32 PM, John Robinson > wrote:

> If you have friends considering these products you might want to have them 
> check Consumer Reports……


And don’t forget to tell them the machines cannot be repaired 
!

L^2

---
‌Lee Larson‌
‌leelar...@me.com ‌

‌Einstein was a giant. His head was in the clouds, but his feet were on the 
ground. But those of us who are not that tall have to choose! ‌— Richard Feynman
‌Collective Electrodynamics: Quantum Foundations of Electromagnetism, 2002‌

‌‌‌








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Re: [MacGroup] When Consumer Reports Speaks......

[John Robinson]

Exactly Lee but this was a survey of 91,000 people between 2014 and 2017 with 
their experiences rather than Consumer Report testing….that’s a pretty large 
sample..and similar to the methodology on Auto reliability….I’ve even had a few 
of their questionnaires mailed to me for completion….

This is more trustworthy than your example below for us to decide to make a 
purchase.  I used these reliability numbers to purchase our last Washer and 
Dryer as well as other products…It’s like looking for consumer ratings of a 
product when shopping on line….there have been many items I thought I wanted 
until I read the reviews…..it’s the same with the Surface….if this many folks 
are having problems it’s not a product I want to purchase and am thankful the 
information is made available to us.





> On Aug 11, 2017, at 11:26 AM, Lee Larson  wrote:
> 
> On Aug 10, 2017, at 9:32 PM, John Robinson  > wrote:
> 
>> If you have friends considering these products you might want to have them 
>> check Consumer Reports……
> 
> I long ago stopped trusting Consumer Reports for much of anything except cars 
> and home appliances—the stuff they test all the time and for which they have 
> developed expertise.
> 
> Years ago, I saw a report they completely messed up on bicycle brake pads. I 
> knew something about bicycle brake pads because I used to be a pretty serious 
> cyclist. They took a weighted bicycle wheel in a test jig and spun it up to a 
> certain rpm and tested how quickly different pads could bring it to a stop. 
> The highest rated were the ones that stopped it most quickly. The problem was 
> good pads are designed to provide even friction and steady slowing because 
> locking the wheel is a bad thing. For example, so you don’t go over the 
> handlebars, if you just tap the front brake.
> 
> I’ve always been annoyed by their methodology and conclusions when testing 
> computers.
> 
> Then there’s the recent débâcle over the iPhone 4 antenna and flawed battery 
> testing method in the 2016 MacBook Pro. (They recanted both of these.)
> 
> L^2
> 
> ---
> ‌Lee Larson‌  leelar...@me.com ‌
> 
> ‌The laws of mathematics are very commendable, but the only law that applies 
> in Australia is the law of Australia. ‌— Malcolm Turnbull
> ‌Australian Prime Minister, July 14, 2017‌
> ‌
> 
> 
> 
> 
> 
> 
> 
> ___
> MacGroup mailing list
> Posting address: MacGroup@erdos.math.louisville.edu
> Archive: 
> Answers to questions: 

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Re: [MacGroup] When Consumer Reports Speaks......

[Lee Larson]

On Aug 10, 2017, at 9:32 PM, John Robinson > wrote:

> If you have friends considering these products you might want to have them 
> check Consumer Reports……

I long ago stopped trusting Consumer Reports for much of anything except cars 
and home appliances—the stuff they test all the time and for which they have 
developed expertise.

Years ago, I saw a report they completely messed up on bicycle brake pads. I 
knew something about bicycle brake pads because I used to be a pretty serious 
cyclist. They took a weighted bicycle wheel in a test jig and spun it up to a 
certain rpm and tested how quickly different pads could bring it to a stop. The 
highest rated were the ones that stopped it most quickly. The problem was good 
pads are designed to provide even friction and steady slowing because locking 
the wheel is a bad thing. For example, so you don’t go over the handlebars, if 
you just tap the front brake.

I’ve always been annoyed by their methodology and conclusions when testing 
computers.

Then there’s the recent débâcle over the iPhone 4 antenna and flawed battery 
testing method in the 2016 MacBook Pro. (They recanted both of these.)

L^2

---
‌Lee Larson‌  leelar...@me.com ‌

‌The laws of mathematics are very commendable, but the only law that applies in 
Australia is the law of Australia. ‌— Malcolm Turnbull
‌Australian Prime Minister, July 14, 2017‌
‌









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Re: [MacGroup] When Consumer Reports Speaks......

[John Robinson]

True Ed, but I don’t believe we have 25% of any Apple Product that stops 
working after 2 years…that’s unbelievable…way too much money to put into a unit 
with 1/4th of them failing so soon…

I have given away Mac products to family and friends that are ancient, I mean 
WAY back and they are still working perfectly….I imagine many others on our 
list can say the same….I have the original iPod and some of their early cousins 
that are perfect.   

I had a Newton forever, finally got rid of it but was working perfectly when I 
let it go…..

I felt this news should be sent to our group since we are somewhat techie folks 
and may have been considering a Surface or have family and friends that had 
shown an interest.

John




> On Aug 11, 2017, at 11:10 AM, eugene.wi...@conagra.com wrote:
> 
> Apple has had their own issues with Consumer Reports lately.
>  
> From: macgroup-boun...@erdos.math.louisville.edu 
> <mailto:macgroup-boun...@erdos.math.louisville.edu> 
> [mailto:macgroup-boun...@erdos.math.louisville.edu 
> <mailto:macgroup-boun...@erdos.math.louisville.edu>] On Behalf Of John 
> Robinson
> Sent: Thursday, August 10, 2017 9:32 PM
> To: Topics related to Apple and Macintosh computers
> Subject: [MacGroup] When Consumer Reports Speaks..
>  
> If you have friends considering these products you might want to have them 
> check Consumer Reports……
>  
>  
>  
> 25% don’t make it past two years…..
>  
> Consumer Reports pulls recommendation for Microsoft Surface laptops
>  
> Consumer Reports is no longer recommending Microsoft Surface laptops and 
> tablets.
>  
> The publication on Thursday removed its "recommended" rating for Microsoft's 
> Surface Laptop and the Surface Book. This applies to both 128GB and 512GB 
> storage options.
>  
> This is the first time in two years Consumer Reports removed a laptop 
> recommendation when it pulled ratings for three Hewlett-Packard (HPQ 
> <http://money.cnn.com/quote/quote.html?symb=HPQ=story_quote_link>) 
> models and a Lenovo (LNVGF 
> <http://money.cnn.com/quote/quote.html?symb=LNVGF=story_quote_link>) 
> laptop due to repair histories.
>  
> Consumer Reports recently conducted a survey of nearly 91,000 people who 
> bought new laptops and tablets between 2014 and the beginning of 2017. 
>  
> The study estimated that about 25% of Microsoft Surface devices will have 
> problems by the end of the second year of owning the product. These problems 
> could include a laptop randomly shutting down.
>  
> That finding applies to Microsoft devices with detachable keyboards, such as 
> the new Surface Pro and the Surface Book, in addition to Surface laptops with 
> clamshell designs.
>  
> The publication, known for unbiased product testing, said it can't recommend 
> any other Microsoft laptops or tablets due to "poor predicted reliability" 
> compared to other brands.
>  
> Some survey respondents reported problems with their Microsoft devices during 
> the start-up phase. Others said the touch screen was not responsive enough or 
> that the devices froze or shut off unexpectedly.
>  
> Apple (AAPL 
> <http://money.cnn.com/quote/quote.html?symb=AAPL=story_quote_link>, 
> Tech30 <http://money.cnn.com/technology/tech30/index.html?iid=EL>) remains 
> the most reliable laptop and tablet brand, according to Consumer Reports' 
> survey.
>  
> CNNMoney (New York) First published August 10, 2017: 11:19 AM ET
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> <http://erdos.math.louisville.edu/macgroup/>>

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Re: [MacGroup] When Consumer Reports Speaks......

[eugene.wi...@conagra.com]

Apple has had their own issues with Consumer Reports lately.

From: macgroup-boun...@erdos.math.louisville.edu 
[mailto:macgroup-boun...@erdos.math.louisville.edu] On Behalf Of John Robinson
Sent: Thursday, August 10, 2017 9:32 PM
To: Topics related to Apple and Macintosh computers
Subject: [MacGroup] When Consumer Reports Speaks..

If you have friends considering these products you might want to have them 
check Consumer Reports……



25% don’t make it past two years…..

Consumer Reports pulls recommendation for Microsoft Surface laptops

Consumer Reports is no longer recommending Microsoft Surface laptops and 
tablets.

The publication on Thursday removed its "recommended" rating for Microsoft's 
Surface Laptop and the Surface Book. This applies to both 128GB and 512GB 
storage options.

This is the first time in two years Consumer Reports removed a laptop 
recommendation when it pulled ratings for three Hewlett-Packard 
(HPQ<http://money.cnn.com/quote/quote.html?symb=HPQ=story_quote_link>) 
models and a Lenovo 
(LNVGF<http://money.cnn.com/quote/quote.html?symb=LNVGF=story_quote_link>)
 laptop due to repair histories.

Consumer Reports recently conducted a survey of nearly 91,000 people who bought 
new laptops and tablets between 2014 and the beginning of 2017.

The study estimated that about 25% of Microsoft Surface devices will have 
problems by the end of the second year of owning the product. These problems 
could include a laptop randomly shutting down.

That finding applies to Microsoft devices with detachable keyboards, such as 
the new Surface Pro and the Surface Book, in addition to Surface laptops with 
clamshell designs.

The publication, known for unbiased product testing, said it can't recommend 
any other Microsoft laptops or tablets due to "poor predicted reliability" 
compared to other brands.

Some survey respondents reported problems with their Microsoft devices during 
the start-up phase. Others said the touch screen was not responsive enough or 
that the devices froze or shut off unexpectedly.

Apple 
(AAPL<http://money.cnn.com/quote/quote.html?symb=AAPL=story_quote_link>, 
Tech30<http://money.cnn.com/technology/tech30/index.html?iid=EL>) remains the 
most reliable laptop and tablet brand, according to Consumer Reports' survey.

CNNMoney (New York) First published August 10, 2017: 11:19 AM ET
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[MacGroup] When Consumer Reports Speaks......

[John Robinson]

If you have friends considering these products you might want to have them 
check Consumer Reports……



25% don’t make it past two years…..

Consumer Reports pulls recommendation for Microsoft Surface laptops

Consumer Reports is no longer recommending Microsoft Surface laptops and 
tablets.

The publication on Thursday removed its "recommended" rating for Microsoft's 
Surface Laptop and the Surface Book. This applies to both 128GB and 512GB 
storage options.

This is the first time in two years Consumer Reports removed a laptop 
recommendation when it pulled ratings for three Hewlett-Packard (HPQ 
) 
models and a Lenovo (LNVGF 
) 
laptop due to repair histories.

Consumer Reports recently conducted a survey of nearly 91,000 people who bought 
new laptops and tablets between 2014 and the beginning of 2017. 

The study estimated that about 25% of Microsoft Surface devices will have 
problems by the end of the second year of owning the product. These problems 
could include a laptop randomly shutting down.

That finding applies to Microsoft devices with detachable keyboards, such as 
the new Surface Pro and the Surface Book, in addition to Surface laptops with 
clamshell designs.

The publication, known for unbiased product testing, said it can't recommend 
any other Microsoft laptops or tablets due to "poor predicted reliability" 
compared to other brands.

Some survey respondents reported problems with their Microsoft devices during 
the start-up phase. Others said the touch screen was not responsive enough or 
that the devices froze or shut off unexpectedly.

Apple (AAPL 
, 
Tech30 ) remains the 
most reliable laptop and tablet brand, according to Consumer Reports' survey.

CNNMoney (New York) First published August 10, 2017: 11:19 AM ET___
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