After I changed the password for the email account via CPanel on my
domain (discussed in a previous thread), I went to enter it and restart
mail fetching on the three devices associated with the account--an iMac
with up-to-date Monterey, an iPad with whatever the latest iPadOS
version is, and an iPhone on iOS 15.3.1. The Mac and iPad changes went
through immediately and successfully. After two hours of tearing my hair
out because the iPhone change would not work, even after removing and
re-adding the email account, I had a long and involved screenshare
session with Apple technical support. More on that conversation in a minute.
I use a password formula for all passwords to all things belonging to
me. I tried to use the same strategy when coming up with a password for
this email account. My formula looks something like the following: The
first five characters are a standard prefix, like Abc12, followed by a
special character, like maybe the dollar-sign symbol ("$"), followed by
another three- to five-character string indicating the thing the
password is for. This time, I went a little outside these parameters in
the following way: The prefix was the one I always use (and no, it's not
Abc12), the special character is the one I always use (and no, it's not
dollar-sign because I've discovered over the years that dollar-sign
isn't 100% accepted on every place for which a password is needed), and
the suffix this time contained three letters, a number-sign ("#"), and
two digits. So, my password looked a little like this: Abc12$Xyz38 - Try
as I would, iOS kept telling me that there was no password set for the
email account. Apple watched me painstakingly manually add the account
and fill in all the fields correctly, always with the same result. Then
I had a thought: The only thing I did differently when creating this
password was that for the first time ever, I used the number-sign
symbol. What would happen if I took that out? I tried it and it worked!
Needless to say, Nicholas from Apple technical support was quite amazed
at this and has elevated it to engineering for further study.
Why did the number-sign work as part of an email password on MacOS and
iPadOS but not on iOS? I don't know yet, but if there's an iOS update in
the next wee while, I'll bet my number-sign-in-an-email-password problem
fix will be part of it.
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