Re: Uber app kills Voice Over on my iPhone

2023-12-26 Thread Jonathan Cohn
I had an equivalent problem with the Transit app. After scrolling through
4/5 busstops, VoiceOver would completely stop for that app. Killing the app
I would then get VoiceOver to speak again.
I will try deleteing the app and reinstalling.

On Tue, Dec 26, 2023 at 11:17 AM 'Janina Sajka' via MacVisionaries <
macvisionaries@googlegroups.com> wrote:

> For the record the problem has resolved itself sometime over the past 48
> hours. I hate problems that resolve themselves because one never learns
> anything from such situations. :)
>
>
> On the other hand, this was a serious showstopper when it was a problem.
> It made my iPhone useless while the problem was manifesting. I'm so glad
> I have a fallback Android phone which usefully mirrors the Uber data in
> realtime in the Android Uber app.
>
> Brad Snyder writes:
> > You might want to try restarting VoiceOver.
> > You can do this by asking Siri to turn VoiceOver off, then asking Siri
> to turn VoiceOver back on.
> > Sometimes cycling VoiceOver off and then back on corrects all kinds of
> issues.
> >
> > - Brad -
> >
> >
> >
> > On Dec 24, 2023, at 09:21, 'Janina Sajka' via MacVisionaries <
> macvisionaries@googlegroups.com> wrote:
> >
> > The only restart I know is long press of the power button followed by
> > double tap on screen, as Power Off is the default action on the menu
> > there. Note I also have no VO on this menu.
> >
> > I guess I need to reinstall the app because I am indeed on 17.2.1.
> >
> > Brad Snyder writes:
> > > My suggestion would be to restart your device.
> > > Also, make sure you are updated to the latest version of iOS, which is
> version 17.2.1.
> > > If the issue persists, delete the Uber app, and reinstall.
> > >
> > >
> > > - Brad -
> > >
> > >
> > >
> > > On Dec 22, 2023, at 14:59, 'Janina Sajka' via MacVisionaries <
> macvisionaries@googlegroups.com> wrote:
> > >
> > > Dear All:
> > >
> > > Beginning during an outing this past Wednesday, but then again Thursday
> > > I noticed that using Uber on my SE is crashing Voice Over. I can order
> > > the ride. The crash occurs when trip data is loaded. I still have
> speech
> > > as some of the data comes across, but it eventually dies fully.
> > >
> > > Strangely, receiving an incoming phone call reactivates VoiceOver, but
> > > only while the phone is ringing. Once answered or dismissed, I have no
> > > Voice Over output.
> > >
> > > Needless to say this is a showstopper for relying on Uber and my
> iPhone.
> > > Anyone else seen anything like this?
> > >
> > > Janina
> > >
> > > --
> > >
> > > Janina Sajka (she/her/hers)
> > > Accessibility Consultant https://linkedin.com/in/jsajka
> > >
> > > The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
> > > Co-Chair, Accessible Platform Architectures http://www.w3.org/wai/apa
> > >
> > > Linux Foundation Fellow
> > > https://www.linuxfoundation.org/board-of-directors-2/
> > >
> > > --
> > > The following information is important for all members of the Mac
> Visionaries list.
> > >
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> Cara at caraqu...@caraquinn.com
> > >
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> Cara at caraqu...@caraquinn.com
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> .
> >

Re: Uber app kills Voice Over on my iPhone

2023-12-26 Thread 'Janina Sajka' via MacVisionaries
For the record the problem has resolved itself sometime over the past 48
hours. I hate problems that resolve themselves because one never learns
anything from such situations. :)


On the other hand, this was a serious showstopper when it was a problem.
It made my iPhone useless while the problem was manifesting. I'm so glad
I have a fallback Android phone which usefully mirrors the Uber data in
realtime in the Android Uber app.

Brad Snyder writes:
> You might want to try restarting VoiceOver.
> You can do this by asking Siri to turn VoiceOver off, then asking Siri to 
> turn VoiceOver back on.
> Sometimes cycling VoiceOver off and then back on corrects all kinds of issues.
> 
> - Brad -
> 
> 
> 
> On Dec 24, 2023, at 09:21, 'Janina Sajka' via MacVisionaries 
>  wrote:
> 
> The only restart I know is long press of the power button followed by
> double tap on screen, as Power Off is the default action on the menu
> there. Note I also have no VO on this menu.
> 
> I guess I need to reinstall the app because I am indeed on 17.2.1.
> 
> Brad Snyder writes:
> > My suggestion would be to restart your device.
> > Also, make sure you are updated to the latest version of iOS, which is 
> > version 17.2.1. 
> > If the issue persists, delete the Uber app, and reinstall.
> > 
> > 
> > - Brad -
> > 
> > 
> > 
> > On Dec 22, 2023, at 14:59, 'Janina Sajka' via MacVisionaries 
> >  wrote:
> > 
> > Dear All:
> > 
> > Beginning during an outing this past Wednesday, but then again Thursday
> > I noticed that using Uber on my SE is crashing Voice Over. I can order
> > the ride. The crash occurs when trip data is loaded. I still have speech
> > as some of the data comes across, but it eventually dies fully.
> > 
> > Strangely, receiving an incoming phone call reactivates VoiceOver, but
> > only while the phone is ringing. Once answered or dismissed, I have no
> > Voice Over output.
> > 
> > Needless to say this is a showstopper for relying on Uber and my iPhone.
> > Anyone else seen anything like this?
> > 
> > Janina
> > 
> > -- 
> > 
> > Janina Sajka (she/her/hers)
> > Accessibility Consultant https://linkedin.com/in/jsajka
> > 
> > The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
> > Co-Chair, Accessible Platform Architectures http://www.w3.org/wai/apa
> > 
> > Linux Foundation Fellow
> > https://www.linuxfoundation.org/board-of-directors-2/
> > 
> > -- 
> > The following information is important for all members of the Mac 
> > Visionaries list.
> > 
> > If you have any questions or concerns about the running of this list, or if 
> > you feel that a member's post is inappropriate, please contact the owners 
> > or moderators directly rather than posting on the list itself.
> > 
> > Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at: 
> >  mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> > caraqu...@caraquinn.com
> > 
> > The archives for this list can be searched at:
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> > Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at: 
> >  mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> > caraqu...@caraquinn.com
> > 
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> 
> -- 
> 
> Janina Sajka (she/her/hers)
> Accessibility Consultant https://linkedin.com/in/jsajka
> 
> The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
> Co-Chair, Accessible Platform Architectures   http://www.w3.org/wai/apa
> 
> Linux Foundation Fellow
> https://www.linuxfoundation.org/board-of-directors-2/
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
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Re: Uber app kills Voice Over on my iPhone

2023-12-24 Thread Brad Snyder
You might want to try restarting VoiceOver.
You can do this by asking Siri to turn VoiceOver off, then asking Siri to turn 
VoiceOver back on.
Sometimes cycling VoiceOver off and then back on corrects all kinds of issues.

- Brad -



On Dec 24, 2023, at 09:21, 'Janina Sajka' via MacVisionaries 
 wrote:

The only restart I know is long press of the power button followed by
double tap on screen, as Power Off is the default action on the menu
there. Note I also have no VO on this menu.

I guess I need to reinstall the app because I am indeed on 17.2.1.

Brad Snyder writes:
> My suggestion would be to restart your device.
> Also, make sure you are updated to the latest version of iOS, which is 
> version 17.2.1. 
> If the issue persists, delete the Uber app, and reinstall.
> 
> 
> - Brad -
> 
> 
> 
> On Dec 22, 2023, at 14:59, 'Janina Sajka' via MacVisionaries 
>  wrote:
> 
> Dear All:
> 
> Beginning during an outing this past Wednesday, but then again Thursday
> I noticed that using Uber on my SE is crashing Voice Over. I can order
> the ride. The crash occurs when trip data is loaded. I still have speech
> as some of the data comes across, but it eventually dies fully.
> 
> Strangely, receiving an incoming phone call reactivates VoiceOver, but
> only while the phone is ringing. Once answered or dismissed, I have no
> Voice Over output.
> 
> Needless to say this is a showstopper for relying on Uber and my iPhone.
> Anyone else seen anything like this?
> 
> Janina
> 
> -- 
> 
> Janina Sajka (she/her/hers)
> Accessibility Consultant https://linkedin.com/in/jsajka
> 
> The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
> Co-Chair, Accessible Platform Architectures   http://www.w3.org/wai/apa
> 
> Linux Foundation Fellow
> https://www.linuxfoundation.org/board-of-directors-2/
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
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> 
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> list.
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> If you have any questions or concerns about the running of this list, or if 
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> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
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-- 

Janina Sajka (she/her/hers)
Accessibility Consultant https://linkedin.com/in/jsajka

The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
Co-Chair, Accessible Platform Architectures http://www.w3.org/wai/apa

Linux Foundation Fellow
https://www.linuxfoundation.org/board-of-directors-2/

-- 
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Re: Uber app kills Voice Over on my iPhone

2023-12-24 Thread 'Janina Sajka' via MacVisionaries
The only restart I know is long press of the power button followed by
double tap on screen, as Power Off is the default action on the menu
there. Note I also have no VO on this menu.

I guess I need to reinstall the app because I am indeed on 17.2.1.

Brad Snyder writes:
> My suggestion would be to restart your device.
> Also, make sure you are updated to the latest version of iOS, which is 
> version 17.2.1. 
> If the issue persists, delete the Uber app, and reinstall.
> 
> 
> - Brad -
> 
> 
> 
> On Dec 22, 2023, at 14:59, 'Janina Sajka' via MacVisionaries 
>  wrote:
> 
> Dear All:
> 
> Beginning during an outing this past Wednesday, but then again Thursday
> I noticed that using Uber on my SE is crashing Voice Over. I can order
> the ride. The crash occurs when trip data is loaded. I still have speech
> as some of the data comes across, but it eventually dies fully.
> 
> Strangely, receiving an incoming phone call reactivates VoiceOver, but
> only while the phone is ringing. Once answered or dismissed, I have no
> Voice Over output.
> 
> Needless to say this is a showstopper for relying on Uber and my iPhone.
> Anyone else seen anything like this?
> 
> Janina
> 
> -- 
> 
> Janina Sajka (she/her/hers)
> Accessibility Consultant https://linkedin.com/in/jsajka
> 
> The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
> Co-Chair, Accessible Platform Architectures   http://www.w3.org/wai/apa
> 
> Linux Foundation Fellow
> https://www.linuxfoundation.org/board-of-directors-2/
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
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> list.
> 
> If you have any questions or concerns about the running of this list, or if 
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> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
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-- 

Janina Sajka (she/her/hers)
Accessibility Consultant https://linkedin.com/in/jsajka

The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
Co-Chair, Accessible Platform Architectures http://www.w3.org/wai/apa

Linux Foundation Fellow
https://www.linuxfoundation.org/board-of-directors-2/

-- 
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If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
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Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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Re: Uber app kills Voice Over on my iPhone

2023-12-22 Thread Brad Snyder
I use Uber almost everyday.
I vaguely remember this notification, and had no issue dismissing it on my 15 
Pro. 

- Brad -



On Dec 22, 2023, at 18:33, M. Taylor  wrote:

Jason,

It must have been a couple of weeks ago when I took an Uber ride to about 100 
miles from my home.

When I was ready to return, late that evening, I opened the app and discovered 
the prompt to accept the new terms.  Try as I may, I could not accept the terms 
of the license agreement, at first, via VoiceOver.  Talk about panic.  I had 
not heard about this issue so was caught off guard.

It started to rain and I was one of the last people to leave the event so there 
was not any easy to reach sighted people around.

After disabling then enabling VoiceOver, twice, I was finally able to accept 
the terms via VoiceOver and was on my way.

Since then, I have not encountered any issues with the app on my beloved 14.

Mark

From: 'Jason J.G. White' via MacVisionaries  
Sent: Friday, December 22, 2023 4:19 PM
To: macvisionaries@googlegroups.com
Subject: Re: Uber app kills Voice Over on my iPhone


On 22/12/23 15:59, 'Janina Sajka' via MacVisionaries wrote:
Beginning during an outing this past Wednesday, but then again Thursday
I noticed that using Uber on my SE is crashing Voice Over.
When I last tried the Uber app, I encountered the known accessibility bug 
whereby a VoiceOver user can't check the checkbox to accept the terms and 
conditions. I was unable to find a work-around, so I moved to other transport 
options. This is, as noted, a known issue.
I haven't encountered the VoiceOver crashes though.
-- 
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caraqu...@caraquinn.com

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RE: Uber app kills Voice Over on my iPhone

2023-12-22 Thread M. Taylor
Jason,

It must have been a couple of weeks ago when I took an Uber ride to about 100 
miles from my home.

When I was ready to return, late that evening, I opened the app and discovered 
the prompt to accept the new terms.  Try as I may, I could not accept the terms 
of the license agreement, at first, via VoiceOver.  Talk about panic.  I had 
not heard about this issue so was caught off guard.

It started to rain and I was one of the last people to leave the event so there 
was not any easy to reach sighted people around.

After disabling then enabling VoiceOver, twice, I was finally able to accept 
the terms via VoiceOver and was on my way.

Since then, I have not encountered any issues with the app on my beloved 14.

Mark

From: 'Jason J.G. White' via MacVisionaries  
Sent: Friday, December 22, 2023 4:19 PM
To: macvisionaries@googlegroups.com
Subject: Re: Uber app kills Voice Over on my iPhone


On 22/12/23 15:59, 'Janina Sajka' via MacVisionaries wrote:
Beginning during an outing this past Wednesday, but then again Thursday
I noticed that using Uber on my SE is crashing Voice Over.
When I last tried the Uber app, I encountered the known accessibility bug 
whereby a VoiceOver user can't check the checkbox to accept the terms and 
conditions. I was unable to find a work-around, so I moved to other transport 
options. This is, as noted, a known issue.
I haven't encountered the VoiceOver crashes though.
-- 
The following information is important for all members of the Mac Visionaries 
list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
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Re: Uber app kills Voice Over on my iPhone

2023-12-22 Thread 'Jason J.G. White' via MacVisionaries


On 22/12/23 15:59, 'Janina Sajka' via MacVisionaries wrote:

Beginning during an outing this past Wednesday, but then again Thursday
I noticed that using Uber on my SE is crashing Voice Over.


When I last tried the Uber app, I encountered the known accessibility 
bug whereby a VoiceOver user can't check the checkbox to accept the 
terms and conditions. I was unable to find a work-around, so I moved to 
other transport options. This is, as noted, a known issue.


I haven't encountered the VoiceOver crashes though.

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Re: Uber app kills Voice Over on my iPhone

2023-12-22 Thread Brad Snyder
My suggestion would be to restart your device.
Also, make sure you are updated to the latest version of iOS, which is version 
17.2.1. 
If the issue persists, delete the Uber app, and reinstall.


- Brad -



On Dec 22, 2023, at 14:59, 'Janina Sajka' via MacVisionaries 
 wrote:

Dear All:

Beginning during an outing this past Wednesday, but then again Thursday
I noticed that using Uber on my SE is crashing Voice Over. I can order
the ride. The crash occurs when trip data is loaded. I still have speech
as some of the data comes across, but it eventually dies fully.

Strangely, receiving an incoming phone call reactivates VoiceOver, but
only while the phone is ringing. Once answered or dismissed, I have no
Voice Over output.

Needless to say this is a showstopper for relying on Uber and my iPhone.
Anyone else seen anything like this?

Janina

-- 

Janina Sajka (she/her/hers)
Accessibility Consultant https://linkedin.com/in/jsajka

The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
Co-Chair, Accessible Platform Architectures http://www.w3.org/wai/apa

Linux Foundation Fellow
https://www.linuxfoundation.org/board-of-directors-2/

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