Re: [mailop] Anyone have any luck delisting from Microsoft's Advanced Threat Protection (ATP)?

[Mark Milhollan via mailop]

On Wed, 13 May 2020, Alex Burch wrote:


we tried going this
route - we went through paid support in our Office/Microsoft365 account
(Business Premium) and these tickets have not been resolved.


Is there no way to ask for or demand escalation?  Or by "not resolved" 
do you mean "as we wished/needed" instead of them still being open?



/mark

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Re: [mailop] Google Postmaster Tools Volume Requirements

[Brian Toresdahl via mailop]

Thank you Ken. Is 100/day everyone else's experience too?
I'm shocked that it's this low, but my sense of scale must be warped by
personal experience.

On Wed, May 13, 2020 at 12:33 PM Ken O'Driscoll via mailop <
mailop@mailop.org> wrote:

> On Wed, 2020-05-13 at 11:18 -0700, Brian Toresdahl via mailop wrote:
>
> Any experience within this group with what Google means when they say:"If
> you send a large volume of emails to Gmail users, you can use Postmaster
> Tools to see: ..." (https://support.google.com/mail/answer/6227174?hl=en)
>
> What order of magnitude are they in practice requiring to qualify for
> "large volume"? 100 / day? 1000, 1?
>
>
> You need to send at least 100/day.
>
> Ken.
> ___
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>


-- 

Brian Toresdahl

Product Management

brian.toresd...@nextroll.com 
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Re: [mailop] Google Postmaster Tools Volume Requirements

[Ken O'Driscoll via mailop]

On Wed, 2020-05-13 at 11:18 -0700, Brian Toresdahl via mailop wrote:
> Any experience within this group with what Google means when they
> say:"If you send a large volume of emails to Gmail users, you can use
> Postmaster Tools to see: ..." (
> https://support.google.com/mail/answer/6227174?hl=en)
> What order of magnitude are they in practice requiring to qualify for
> "large volume"? 100 / day? 1000, 1?

You need to send at least 100/day.

Ken.
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[mailop] Google Postmaster Tools Volume Requirements

[Brian Toresdahl via mailop]

Any experience within this group with what Google means when they say:"If
you send a large volume of emails to Gmail users, you can use Postmaster
Tools to see: ..." (https://support.google.com/mail/answer/6227174?hl=en)

What order of magnitude are they in practice requiring to qualify for
"large volume"? 100 / day? 1000, 1?

-- 

Brian Toresdahl

Product | NextRoll
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Re: [mailop] [EXTERNAL] Anyone have any luck delisting from Microsoft's Advanced Threat Protection (ATP)?

[Michael Wise via mailop]

No, because I don’t have access to that particular ticketing system.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail ?

From: Alex Burch 
Sent: Wednesday, May 13, 2020 10:32 AM
To: Michael Wise 
Cc: mailop@mailop.org
Subject: Re: [mailop] [EXTERNAL] Anyone have any luck delisting from 
Microsoft's Advanced Threat Protection (ATP)?

Hi Michael,

I apologize in advance for beating this dead horse, but we tried going this 
route - we went through paid support in our Office/Microsoft365 account 
(Business Premium) and these tickets have not been resolved. Is there any way 
you could attract some eyeballs to ticket #19907517 ?

Thanks,
Alex

--

[https://d226aj4ao1t61q.cloudfront.net/cy3nisxfd_ac_logo-circle.png]
Alexander Burch
ActiveCampaign / Senior Deliverability Engineer
abu...@activecampaign.com
1 North Dearborn St Suite 500, Chicago IL, 60602
[https://d226aj4ao1t61q.cloudfront.net/ys2h3to2m_email-facebook.png]
 [https://d226aj4ao1t61q.cloudfront.net/tc3x0kcsn_email-twitter.png] 

  [https://d226aj4ao1t61q.cloudfront.net/y1t0ztxcr_email-linkedin.png] 

  [https://d226aj4ao1t61q.cloudfront.net/j14l6ck9n_email-google.png] 


[https://www.activecampaign.com/sig/?u=aburch]


On Mon, May 11, 2020 at 12:31 PM Michael Wise via mailop 
mailto:mailop@mailop.org>> wrote:

Normally a recipient tenant raises an FP ticket, and that gets the ball rolling.
External escalations are rare.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for 
Hotmail
 ?

From: mailop mailto:mailop-boun...@mailop.org>> On 
Behalf Of David Carriger via mailop
Sent: Monday, May 11, 2020 11:21 AM
To: mailop@mailop.org
Subject: [EXTERNAL] [mailop] Anyone have any luck delisting from Microsoft's 
Advanced Threat Protection (ATP)?

Hi everyone,

Has anyone had any success in getting false positives removed from ATP? There 
isn't any public delisting endpoint available, and emails to various Microsoft 
email addresses, as well as open support cases, have not been met with much 
success.

The support case is #19907517, for any interested Microsoft folks who might be 
on here.

Best regards,
David Carriger
ActiveCampaign / Deliverability Engineer
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Re: [mailop] [EXTERNAL] Anyone have any luck delisting from Microsoft's Advanced Threat Protection (ATP)?

[Alex Burch via mailop]

Hi Michael,

I apologize in advance for beating this dead horse, but we tried going this
route - we went through paid support in our Office/Microsoft365 account
(Business Premium) and these tickets have not been resolved. Is there any
way you could attract some eyeballs to ticket #19907517 ?

Thanks,
Alex


--

Alexander Burch
ActiveCampaign / Senior Deliverability Engineer
abu...@activecampaign.com
1 North Dearborn St Suite 500, Chicago IL, 60602








On Mon, May 11, 2020 at 12:31 PM Michael Wise via mailop 
wrote:

>
>
> Normally a recipient tenant raises an FP ticket, and that gets the ball
> rolling.
>
> External escalations are rare.
>
>
>
> Aloha,
>
> Michael.
>
> --
>
> *Michael J Wise*
> Microsoft Corporation| Spam Analysis
>
> "Your Spam Specimen Has Been Processed."
>
> Open a ticket for Hotmail
> 
> ?
>
>
>
> *From:* mailop  *On Behalf Of *David Carriger
> via mailop
> *Sent:* Monday, May 11, 2020 11:21 AM
> *To:* mailop@mailop.org
> *Subject:* [EXTERNAL] [mailop] Anyone have any luck delisting from
> Microsoft's Advanced Threat Protection (ATP)?
>
>
>
> Hi everyone,
>
> Has anyone had any success in getting false positives removed from ATP?
> There isn't any public delisting endpoint available, and emails to various
> Microsoft email addresses, as well as open support cases, have not been met
> with much success.
>
> The support case is #19907517, for any interested Microsoft folks who
> might be on here.
>
> Best regards,
> David Carriger
> ActiveCampaign / Deliverability Engineer
> ___
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> mailop@mailop.org
>
> https://urldefense.com/v3/__https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop__;!!JIZ-LZtDGnv5HBqN_A!ZSl_A-jmTQTJDuRJj2jyEdyF7bYyDwi9VnD-OGKl3eS6AgFdvkM_3KaqCZLQS4avPXrN$
>
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Re: [mailop] SendGrid Abuse unresponsive

[Chris via mailop]

On 2020-05-12 13:10, Melinda Plemel via mailop wrote:
I can help with this issue.  Feel free to DM me and I'll get it taken 
care of.


Hi Melinda, the email in question is Len Shneyder 

You know Len of course.

He REALLY needs to get on here.

I didn't realize that Len was now in the sendgrid picture.  I think I 
missed an acquisition somewhere...


Len is a great guy, known him for at least a decade.  I just had a 1 1/4 
hour video chat with him on all this stuff.


Sendgrid has been fighting and closing 2 or 3 distinct and separate 
attack methodologies.  They have plugged everything they know about. 
There are some remaining bits of it which may take a little while to 
eradicate, but they're working hard on it.


Len and I went through a number of high volume bits of spam I'd received 
- pillz/porn and 419 in this batch.  All but one had already been 
actioned, and the last was zapped during the call.


Len and I left the call with an agreement that I'd wait a few days 
before digging back in, to give the last bits of what they've done to 
take effect.


Len also said that they're have several very new people in their abuse 
group who are not up to speed, and one experienced one who is going on 
mat leave imminently, so they're stretched.


In urgent/serious situations where the abuse@ contact does not seem to 
be working, he wanted me to encourage people to contact him directly (at 
the email given above).  Please try to not flood him with too much - 
keep it to the worst.



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Re: [mailop] mailop Digest, Vol 151, Issue 28

[Chris Malton (DVTL) via mailop]

Hi Emre,

This is likely not to be caused immediately by Microsoft.

In the case of the message below, Microsoft accepted the mail, attempted 
to then relay it to the organisation's (perhaps on premises) Exchange 
box, and was unable to do so.

After a timeout, the message was bounced.

Not all Office 365 customers use Office 365's Outlook/Exchange 
services.  There are some I support who are still midway between 
on-premises and Exchange Online, with some mailboxes on their local 
Exchange server in the office and others on Exchange Online.  Having 
that split configuration means that it is possible for the below to 
happen without it being Microsoft's issue.  They are simply reporting a 
problem with the configuration of the target organisation's Office 365.


Regards,

Chris Malton

On 12/05/2020 14:03, Emre Üst via mailop wrote:

Hello Experts ,

Microsoft's infrastructure is getting worse . We are getting 
Asynchronic messages after sending mail and receiving 250 ok responses.


Here is the raw message content ;

Your message wasn't deliv=
ered. Despite repeated attempts to deliver your message, a connection 
to th=
e remote server couldn't be made.Contact the recipient by some 
other mea=
ns (by phone, for example) and ask them to tell their email admin that 
it a=
ppears that your email system is unable to connecto their email 
system. Giv=
e them the error details shown below. It's likely that the recipient's 
emai=
l admin is the only one who can fix this problem.For more 
informatio=
n and tips to fix this issue see this article: 
https://go.microsoft.com/fwl=

ink/?LinkId=3D389361.

5/6/2020 9:28:56 AM - Server at 
AM6PR06MB5810.eurprd06.prod.outlook.com 
  re=
turned '550 5.4.317 Message expired, cannot connect to remote 
server(Subjec=

tMismatch)'
5/6/2020 9:18:51 AM - Server at mail.arzum.com.tr 
 (52.97.157.162) returned =
'450 4.4.317 Cannot connect to remote server 
[Message=3DSubjectMismatch] [L=
astAttemptedServerName=3Dmail.arzum.com.tr 
] [LastAttemptedIP=3D52.97.157.16=
2:25] [VE1EUR01FT035.eop-EUR01.prod.protection.outlook.com 
](SubjectMismatch=

)'
Original message headers:
Received: from PR1PR06MB5820.eurprd06.prod.outlook.com 
 (2603:10a6:102:=

2::24)
 by AM6PR06MB5810.eurprd06.prod.outlook.com 
 
(2603:10a6:20b:5c::17) with

 Microsoft SMTP Server (version=3DTLS1_2,
 cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2979.28; 
Wed, 6 M=




On Tue, May 12, 2020 at 3:45 PM > wrote:


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Today's Topics:

   1. Re: [EXTERNAL] Re: Outlook Insufficient system resources
      (Jesper Sörtoft)



-- Forwarded message --
From: "Jesper Sörtoft" mailto:jesper.sort...@apsis.com>>
To: mailop@mailop.org 
Cc:
Bcc:
Date: Tue, 12 May 2020 14:44:29 +0200
Subject: Re: [mailop] [EXTERNAL] Re: Outlook Insufficient system
resources

Hi Michael,


do you know if this somehow has an impact on junk filtering? We
are also seeing these error, and we have customers who suddenly
for no apparent reason goes straight to junk. On day the mail goes
to the inbox, the next day (literally)  the exact same mail goes
to junk. SCL:0, and the IP is (still) green in SNDS. SPF, DKIM and
DMARC are fine. One of the test mails had:

Received-SPF: TempError (protection.outlook.com
: error in processing during
lookup of X.X.com : DNS Timeout)

But others (same body, sender, From & IP) also ends up in the junk
folder even though the SPF lookup succeeds.

I know you can't investigate this particular issue, just wondering
if there might be a connection to the insufficient resources-problem.


Thanks in advance,

/ Jesper

On 2020-05-07 23:40, Michael Wise via mailop wrote:


The issue is being investigated…

Aloha,

Michael.

-- 


*Michael J Wise*
MicrosoftCorporation| Spam Analysis

"Your Spam Specimen Has Been Processed."

Open a ticket for Hotmail
 ?

*From:*