Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-03-01 Thread Michael Peddemors via mailop
But yes, in general... SendGrid is letting a lot more obvious spam slip out.. Received: by filter1485p1las1.sendgrid.net with SMTP id filter1485p1las1-8217-5E5BDA86-2 2020-03-01 15:53:42.040986297 + UTC m=+2053389.093756661 Received: from [23.83.134.244] (unknown [23.83.134.244])

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-27 Thread Mark Milhollan via mailop
On Wed, 26 Feb 2020, Paul Smith wrote: ## In replies all text above this line is added to the ticket ## Your Twilio Ticket ID # 3806345 Encoded ID # [Q54RWY-VROX] Your Ticketing System's ID # (if we have recorded one): - This email is a service from SendGrid

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Luke via mailop
They might not care about phishing as much as you'd like them to. But they do care about phishing. All of your suggestions are good ones. Some of them are even "trivial" as you put it. The fact that they haven't bothered with any of these things after years > of this tells you everything you need

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Robert L Mathews via mailop
On 2/26/20 5:22 AM, Luke via mailop wrote: > > They also have no process in place for verifying From addresses. With > their API, you can put whatever you want in the From field. Clearly not > ideal, but they arent unique in this regard. All in all, considering the > amount of email SendGrid sends

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Alessandro Vesely via mailop
On Wed 26/Feb/2020 12:50:18 +0100 Paul Smith via mailop wrote: > On 26/02/2020 11:12, Alessandro Vesely via mailop wrote: >> >>> That looks remarkably like Sendgrid use ZenDesk for their abuse desk >>> platform, and they’re replying to or otherwise acknowledging your ticket. >>> That they include t

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Luke via mailop
Unfortunately, the host name filter2087p1mdw1.sendgrid.net does not actually indicate an outbound filter. The name is a legacy naming convention. The "filter" servers at SendGrid do a lot of things, but out bound filtering is not one of them. They also have no process in place for verifying From a

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Paul Smith via mailop
On 26/02/2020 12:21, Jaroslaw Rafa via mailop wrote: I guess the confusion may come from the fact that one would usually not expect a ticket acknowledgment to be ONLY the exact copy of the message you have sent and pretty much nothing more. I still think they misconfigured something. But it isn

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Jaroslaw Rafa via mailop
Dnia 26.02.2020 o godz. 11:50:18 Paul Smith via mailop pisze: > It looks EXACTLY like a ticket acknowledgement email to me. The "## > In replies all text above this line is added to the ticket ##" text > is telling me that it's a ticket acknowledgement and is allowing you > to add more information

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Paul Smith via mailop
On 26/02/2020 11:12, Alessandro Vesely via mailop wrote: That looks remarkably like Sendgrid use ZenDesk for their abuse desk platform, and they’re replying to or otherwise acknowledging your ticket. That they include the original email body isn’t that surprising for an abuse desk. Sorry, I

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-26 Thread Jaroslaw Rafa via mailop
Dnia 26.02.2020 o godz. 12:12:13 Alessandro Vesely via mailop pisze: > > Sorry, I thought I had made it clear they're _not_ ticket ack. I attach the > last one I received, it arrived five minutes after I sent the last complaint. It looks like they are just returning you the message you have sent

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-25 Thread Hans-Martin Mosner via mailop
Am 25.02.20 um 19:12 schrieb Alessandro Vesely via mailop: > On Tue 25/Feb/2020 16:30:29 +0100 Luke via mailop wrote: >> Some more detail on this would be helpful. > On Mon, 24 Feb 2020 11:35:08 +0100 I received the first abusive message, with > subject: "I have videos of you masturbating" > sent b

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-25 Thread John Levine via mailop
In article <545fde17-9db1-4f90-a253-0eed52057...@graemef.net> you write: >That looks remarkably like Sendgrid use ZenDesk for their abuse desk platform, >and they’re replying to or otherwise acknowledging your >ticket. That they include the original email body isn’t that surprising for an >abuse

Re: [mailop] Sendgrid strikes again; zendesk, actually

2020-02-25 Thread Luke via mailop
Some more detail on this would be helpful. On Tue, Feb 25, 2020 at 6:08 AM Alessandro Vesely via mailop < mailop@mailop.org> wrote: > Hi! > > On Tue Dec 24 16:43:39 GMT 2019 Kevin A. McGrail wrote > > We've been seeing the same over the past few weeks as a growing threat. > > They are abusing sen

[mailop] Sendgrid strikes again; zendesk, actually

2020-02-25 Thread Alessandro Vesely via mailop
Hi! On Tue Dec 24 16:43:39 GMT 2019 Kevin A. McGrail wrote > We've been seeing the same over the past few weeks as a growing threat. > They are abusing sendgrid and the SPF records and the envelope from to > mimic some big players. When I report spam to ab...@sendgrid.com I receive, in an appar