One approach is to have the landing page for the unsubscribe include another confirmation action/button. This way a GET of the page for security inspection will not trigger the actual removal from the list
> On Mar 1, 2018, at 3:36 PM, "mailop-requ...@mailop.org" > <mailop-requ...@mailop.org> wrote: > > Send mailop mailing list submissions to > mailop@mailop.org > > To subscribe or unsubscribe via the World Wide Web, visit > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > or, via email, send a message with subject or body 'help' to > mailop-requ...@mailop.org > > You can reach the person managing the list at > mailop-ow...@mailop.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of mailop digest..." > > > Today's Topics: > > 1. Re: Microsoft IPs automatically unsubscribing recipients? > (David Carriger) > 2. Re: Microsoft IPs automatically unsubscribing recipients? > (Michael Wise) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 1 Mar 2018 23:26:19 +0000 > From: David Carriger <david.carri...@infusionsoft.com> > To: Michael Wise <michael.w...@microsoft.com>, "mailop@mailop.org" > <mailop@mailop.org> > Subject: Re: [mailop] Microsoft IPs automatically unsubscribing > recipients? > Message-ID: <061b37436bbb472d8fc5324af8cb6...@infusionsoft.com> > Content-Type: text/plain; charset="windows-1252" > > Yes, I'm still seeing this. So, an open question: > > As an ESP, how am I supposed to tell my users to practice good list hygiene > and remove unengaged recipients from their lists when my data is being > tainted by Google/Microsoft/etc triggering all of my engagement mechanisms > (open tracking pixel, tracked links, etc)? These show up as their most > engaged recipients. > > Obviously there are things that can be done on my end (look for all URIs in > the email being triggered with a short time frame from IP ranges that we know > do this behavior and don't count those as engagement), so I'll tread down > that path with our developers. Still, I find it frustrating, and wonder how > other people are dealing with this issue. > > ________________________________ > From: Michael Wise <michael.w...@microsoft.com> > Sent: Monday, February 26, 2018 6:34:45 PM > To: David Carriger; mailop@mailop.org > Subject: RE: Microsoft IPs automatically unsubscribing recipients? > > > Is this still on-going? > I had heard that it had been addressed week before last…? > > Aloha, > Michael. > -- > Michael J Wise > Microsoft Corporation| Spam Analysis > "Your Spam Specimen Has Been Processed." > Got the Junk Mail Reporting > Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? > > From: mailop <mailop-boun...@mailop.org> On Behalf Of David Carriger > Sent: Friday, February 23, 2018 11:29 AM > To: mailop@mailop.org > Subject: [mailop] Microsoft IPs automatically unsubscribing recipients? > > > I've just received an interesting escalation from our support team. We have a > customer sending mail to recipients at the following domains: > > > andromeda.rutgers.edu > apsu.edu > barry.edu > bsu.edu > ccsnh.edu > clarion.edu > cofc.edu > dcccd.edu > gsu.edu > hofstra.edu > king.edu > letu.edu > mail.barry.edu > mansfield.edu > mercycollege.edu > mssu.edu > oldqueens.rutgers.edu > queensu.ca > rci.rutgers.edu > rutgers.edu > salemstate.edu > trevecca.edu > uncfsu.edu > usi.edu > vanderbilt.edu > wcsu.edu > > > With the exception of Rutgers, these are all hosted on Office 365. Once the > mail has delivered, I'm seeing all of the links inside the email hit within a > span of time varying between 1-10 seconds. For example, here's an unsubscribe > in our database for <redacted>@mssu.edu: > > List Unsubscribe Mon Feb 19 08:45:54 EST 2018 by 40.107.217.27 > > > > If I pull my web access logs for that, I've got the following timeline of > events (all times are EST): > > > > 2018-02-19 08:45:55 /app/optOut/noConfirm/994494/72f6f3b025bfa2a1 > 40.107.217.27 > > 2018-02-19 08:45:55 > /app/optOut/8/bf58b2859105b738/994494/72f6f3b025bfa2a1 40.107.217.27 > > 2018-02-19 08:45:55 /app/emailOpened/994494/924 40.107.217.27 > > 2018-02-19 08:45:56 /app/optOut/noConfirm/994494/%3Cimg%20src= > 40.107.217.27 > > 2018-02-19 08:45:57 /app/hostedEmail/994494/72f6f3b025bfa2a1 > 40.107.217.27 > > 2018-02-19 08:45:59 /app/emailOpened/994494/924 40.107.217.27 > > > > So, for this example, within a span of four seconds we've hit the one-click > opt-out link we use in our List-Unsubscribe header, the user-visible > unsubscribe link within the message body, the open tracking pixel, the > tracking link we provide for our customer's call-to-action...that's not human > behavior. That's machine behavior. > > > > It's the same story for all of the other recipients I've looked at. This > behavior is occurring from the following IPs/ranges, all owned by Microsoft: > > > > 104.47.61.250 > > 40.107.217.0/24 > > 40.107.218.0/24 > > 40.107.222.0/24 > > 40.107.234.0/24 > > 40.107.238.0/24 > > 40.107.242.0/24 > > > > Are we the only ones experiencing this, or are others seeing this as well? > > > > Small Business Growth Expert > DAVID CARRIGER > Linux Systems Administrator > > -- > david.carri...@infusionsoft.com<mailto:david.carri...@infusionsoft.com> > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20180301/e22e5ec6/attachment-0001.html> > > ------------------------------ > > Message: 2 > Date: Thu, 1 Mar 2018 23:33:59 +0000 > From: Michael Wise <michael.w...@microsoft.com> > To: David Carriger <david.carri...@infusionsoft.com>, > "mailop@mailop.org" <mailop@mailop.org> > Subject: Re: [mailop] Microsoft IPs automatically unsubscribing > recipients? > Message-ID: > > <bn6pr21mb068904d7d73c630eed1d338880...@bn6pr21mb0689.namprd21.prod.outlook.com> > > Content-Type: text/plain; charset="utf-8" > > > You forgot to mention ... nevermind. > Yeah, completely understand the frustration, sticks have been sharpened, > people have been poked, will get back to you as soon as I have something. > > And here I thought it had been addressed ... :'( > > Aloha, > Michael. > -- > Michael J Wise > Microsoft Corporation| Spam Analysis > "Your Spam Specimen Has Been Processed." > Got the Junk Mail Reporting > Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? > > From: David Carriger [mailto:david.carri...@infusionsoft.com] > Sent: Thursday, March 1, 2018 3:26 PM > To: Michael Wise <michael.w...@microsoft.com>; mailop@mailop.org > Subject: Re: Microsoft IPs automatically unsubscribing recipients? > > > Yes, I'm still seeing this. So, an open question: > > As an ESP, how am I supposed to tell my users to practice good list hygiene > and remove unengaged recipients from their lists when my data is being > tainted by Google/Microsoft/etc triggering all of my engagement mechanisms > (open tracking pixel, tracked links, etc)? These show up as their most > engaged recipients. > > Obviously there are things that can be done on my end (look for all URIs in > the email being triggered with a short time frame from IP ranges that we know > do this behavior and don't count those as engagement), so I'll tread down > that path with our developers. Still, I find it frustrating, and wonder how > other people are dealing with this issue. > > ________________________________ > From: Michael Wise > <michael.w...@microsoft.com<mailto:michael.w...@microsoft.com>> > Sent: Monday, February 26, 2018 6:34:45 PM > To: David Carriger; mailop@mailop.org<mailto:mailop@mailop.org> > Subject: RE: Microsoft IPs automatically unsubscribing recipients? > > > Is this still on-going? > I had heard that it had been addressed week before last...? > > Aloha, > Michael. > -- > Michael J Wise > Microsoft Corporation| Spam Analysis > "Your Spam Specimen Has Been Processed." > Got the Junk Mail Reporting > Tool<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fdetails.aspx%3Fid%3D18275&data=04%7C01%7CMichael.Wise%40microsoft.com%7Cf3cf4b2682454ae21c0e08d57fcbd740%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636555435840588353%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwifQ%3D%3D%7C-1&sdata=0MjXPOAt0DGd7vF8%2FagiXbyqzErxjM234SYINyinbdY%3D&reserved=0> > ? > > From: mailop <mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>> On > Behalf Of David Carriger > Sent: Friday, February 23, 2018 11:29 AM > To: mailop@mailop.org<mailto:mailop@mailop.org> > Subject: [mailop] Microsoft IPs automatically unsubscribing recipients? > > > I've just received an interesting escalation from our support team. We have a > customer sending mail to recipients at the following domains: > > > andromeda.rutgers.edu > apsu.edu > barry.edu > bsu.edu > ccsnh.edu > clarion.edu > cofc.edu > dcccd.edu > gsu.edu > hofstra.edu > king.edu > letu.edu > mail.barry.edu > mansfield.edu > mercycollege.edu > mssu.edu > oldqueens.rutgers.edu > queensu.ca > rci.rutgers.edu > rutgers.edu > salemstate.edu > trevecca.edu > uncfsu.edu > usi.edu > vanderbilt.edu > wcsu.edu > > > With the exception of Rutgers, these are all hosted on Office 365. Once the > mail has delivered, I'm seeing all of the links inside the email hit within a > span of time varying between 1-10 seconds. For example, here's an unsubscribe > in our database for <redacted>@mssu.edu: > > List Unsubscribe Mon Feb 19 08:45:54 EST 2018 by 40.107.217.27 > > > > If I pull my web access logs for that, I've got the following timeline of > events (all times are EST): > > > > 2018-02-19 08:45:55 /app/optOut/noConfirm/994494/72f6f3b025bfa2a1 > 40.107.217.27 > > 2018-02-19 08:45:55 > /app/optOut/8/bf58b2859105b738/994494/72f6f3b025bfa2a1 40.107.217.27 > > 2018-02-19 08:45:55 /app/emailOpened/994494/924 40.107.217.27 > > 2018-02-19 08:45:56 /app/optOut/noConfirm/994494/%3Cimg%20src= > 40.107.217.27 > > 2018-02-19 08:45:57 /app/hostedEmail/994494/72f6f3b025bfa2a1 > 40.107.217.27 > > 2018-02-19 08:45:59 /app/emailOpened/994494/924 40.107.217.27 > > > > So, for this example, within a span of four seconds we've hit the one-click > opt-out link we use in our List-Unsubscribe header, the user-visible > unsubscribe link within the message body, the open tracking pixel, the > tracking link we provide for our customer's call-to-action...that's not human > behavior. That's machine behavior. > > > > It's the same story for all of the other recipients I've looked at. This > behavior is occurring from the following IPs/ranges, all owned by Microsoft: > > > > 104.47.61.250 > > 40.107.217.0/24 > > 40.107.218.0/24 > > 40.107.222.0/24 > > 40.107.234.0/24 > > 40.107.238.0/24 > > 40.107.242.0/24 > > > > Are we the only ones experiencing this, or are others seeing this as well? > > > > Small Business Growth Expert > DAVID CARRIGER > Linux Systems Administrator > > -- > david.carri...@infusionsoft.com<mailto:david.carri...@infusionsoft.com> > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20180301/21d12cc5/attachment.html> > > ------------------------------ > > Subject: Digest Footer > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > ------------------------------ > > End of mailop Digest, Vol 125, Issue 3 > ************************************** _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
