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Full at http://cheapmotelsandahotplate.org/2014/10/27/order-givers-order-takers/

In the summer of 2001, I worked as a front desk clerk—we were called guest 
service agents—at the Lake Hotel in Yellowstone National Park. The work was 
hard. We spent long hours on our feet, dealing with a steady stream of 
demanding guests and a constant barrage of problems. The pay was low, six 
dollars an hour, from which was deducted a significant charge for bad food and 
small shabby living quarters. The one saving grace was the camaraderie of the 
clerks. We’d gossip about coworkers in other departments, talk about our lives, 
and especially express anger and amazement at the often bad behavior of the 
guests.

As in all workplaces, there was a hierarchy of command: a front desk manager, 
his assistant, and the director of the entire hotel. About a week after the 
hotel opened for the season, the manager said that three new jobs were 
available, and that any of us could apply. The new position was “senior clerk.” 
A person who took the new job would be like a factory foreman, the front-line 
face of management. The senior clerks would have extra duties and would be 
given certain powers to do things the rest of us could not.
                                          
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