Hi Chris. I've attached PDF copies of our Help Desk and Network Admin. job descriptions.
The salary range, in Canadian $, for Help Desk is $26,283 - $33,278 and for Network Admin is $36,592 - $46,354. Some folks (including me) think that our salaries are low when compared to the "real world". But I have to admit that I have never had a problem hiring very competent folks into either position. I had about 300 applicants for the Net. Admin. job when I last advertised it. At Glenbow we have a three tier computer support structure. Help Desk is the first step, they do a kind of triage on incoming support requests and determine priorities. They resolve the issues that they are able to deal with fairly quickly and escalate more difficult problems to level two support. Level two support consists of our Network Administrator, Collections System DBA and me the Manager of Computer Services. Really thorny problems are escalated to level three support which is a contracted, one-day-a-week position from a trusted vendor that we have an almost partnership type of relationship with. This structure works really well for us. I'd be interested to hear how others have structured IT support. Glenn Myhr Manager, Computer Services Glenbow Museum Calgary, Alberta gm...@glenbow.org >>> mc...@listserv.mcn.edu 3/31/2003 3:52:08 PM >>> We are thinking about creating a new position revolving around desktop support. Do you have a job description you might share with me? Also if you currently employ such a position what are you paying this person? Also might you have a job description for a position that deals more with servers, keeping the operating systems up-to-date, internet, firewall admin, routers and switches, more high end than desktop support. Would you share that job description with me? Thanks in advance for your help. Chris --- You are currently subscribed to mcn_mcn-l as: gm...@glenbow.org To unsubscribe send a blank email to leave-mcn_mcn-l-28966...@listserver.americaneagle.com
"2002 Computer Support Network A" (missing attachment)
"help_desk.pdf" (missing attachment)
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