Thank you for the tips so far. It was mentioned to me off-list this might be more helpful with our AS and relevant ranges, so including them here in case that's helpful. Sorry for not including them originally!
AS: 396163 69.194.4.0/23 104.225.212.0/23 *Alex Buie*Senior Cloud Operations Engineer 450 Century Pkwy # 100 Allen, TX 75013 <https://maps.google.com/?q=450+Century+Pkwy+STE+100+%7C+Allen,+TX+%7C+75013&entry=gmail&source=g> D: 469-884-0225 | www.cytracom.com On Fri, Jan 13, 2023 at 6:32 AM Alex Buie <ab...@cytracom.com> wrote: > Hi NANOG, > > We're an ISP providing residential and business fixed internet > services, and all of our ranges are blocked from accessing > ticketmaster with the attached "Pardon the interruption, you are > superhuman or a bot" message and have been for some time; customer > complaint velocity has increased especially as of late so it's been a > priority to try and get this working. We've done extensive checking to > ensure there is no bot activity or scalping transiting our network, we > aren't using cgNAT - each IP is a specific customer end installation > (home/office), and we have rPKI set up. > > Is there anyone from Ticketmaster on list who'd be willing to contact > me for a conversation to see if we can resolve this for our mutual > customers? Or could anyone provide me with a decent technical contact > if they might have one? I would be eternally grateful. I have tried > "fan support" numerous times, which provided helpful (/s) suggestions > like "try purchasing tickets over LTE", or "use a different internet > connection, like at a coffee shop", or "contact your ISP" (myself? > lol), depending on the day. Also tried their "Global Monitoring > Support" organization by phone and by email with little success. > > ARIN contacts bounce back as a 550 5.7.133 > RESOLVER.RST.SenderNotAuthenticatedForGroup, looks like o365 > configured to not accept external messages. > > If you've successfully managed to work this out with them, have any > tips, or recognize what WAF/engine they're using from the page layout > with UUID at the bottom to help me identify who else I might try > contacting to see about getting recategorized, I would really > appreciate hearing from you. > > Thanks a bunch! > > > Alex Buie > Senior Cloud Operations Engineer > > 450 Century Pkwy # 100 Allen, TX 75013 > D: 469-884-0225 | www.cytracom.com >