Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread joel
> On Mar 11, 2024, at 12:54, michael brooks - ESC > wrote: > >> It may be a pain in the butt to get Cisco equipment, but their TAC is >> sublime. If something is critical enough, and you push hard enough, Cisco >> will move heaven and earth to solve your issue. > > >This was an amazing

Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread joel
You sir, not wrong. > On Mar 11, 2024, at 10:04, michael brooks - ESC > wrote: > > > >It may be a pain in the butt to get Cisco equipment, but their TAC is > >sublime. If something is critical enough, and you push hard enough, Cisco > >will move heaven and earth to solve your issue. > >

Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread Richard Laager
On 2024-03-07 05:08, Pedro Prado wrote: * I am biased, I’m from Arista * but having said that have you guys experienced Arista TAC? Yes. As you guys said scale may change things down the road, but at the current scale it’s still an engineer that answers your call, straight away. I think

Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread michael brooks - ESC
> > It may be a pain in the butt to get Cisco equipment, but their TAC is > sublime. If something is critical enough, and you push hard enough, Cisco > will move heaven and earth to solve your issue. > >This was an amazing laugh on a Monday morning. Thanks! O crap, did I miss the sarcasm?

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Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread Chris Adams
Once upon a time, michael brooks - ESC said: > Strap in for an "I remember when" ... My Cisco TAC experiences (which were few) were not great... probably around 2000 I opened a case with all the details, it was assigned, and promptly closed "can't reproduce". I didn't have a real lab setup, but

Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread Tom Beecher
> > It may be a pain in the butt to get Cisco equipment, but their TAC is > sublime. If something is critical enough, and you push hard enough, Cisco > will move heaven and earth to solve your issue. > This was an amazing laugh on a Monday morning. Thanks! On Thu, Mar 7, 2024 at 2:47 PM Joel

Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread michael brooks - ESC
You are missing the point, we opened the case 3 months ago michael brooks On Mon, Mar 11, 2024 at 8:24 AM wrote: > To be honest, if your DR environment has been offline for 3 months and you > are just now opening a case, I would not consider that critical. > > Shane > > On Mar 11, 2024, at

Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread sronan
To be honest, if your DR environment has been offline for 3 months and you are just now opening a case, I would not consider that critical.ShaneOn Mar 11, 2024, at 10:08 AM, michael brooks - ESC wrote:>It may be a pain in the butt to get Cisco equipment, but their TAC is sublime.  If something

Re: Best TAC Services from Equipment Vendors

2024-03-11 Thread michael brooks - ESC
>It may be a pain in the butt to get Cisco equipment, but their TAC is sublime. If something is critical enough, and you push hard enough, Cisco will move heaven and earth to solve your issue. But is this not the problem itself? Strap in for an "I remember when" ... Once upon a time, I could