Hi Victor, I was curious about this, so I did a Google search, and found this
AT RFO PDF:
http://attnocpr.com/custportal/wp-content/uploads/2017/01/ATT-PR-NOC-RFO.pdf
While it does not specifically talk to your cost question, it does define a
simple procedure to request RFO via email, and one
I wonder how this fits in with AT’s SLA commitments? How can you audit your
SLA without the RFOs?
-mel beckman
On Jan 18, 2019, at 9:28 AM, Victor Breen
mailto:vic...@impulse.net>> wrote:
Well, I guess it's nice to know we're not the only ones getting that treatment.
I'll have to see about
Well, I guess it's nice to know we're not the only ones getting that treatment.
I'll have to see about this "gold status" you speak of.
--
Victor Breen | vic...@impulse.net
Sr. Engineer | Impulse Advanced Communications
main 805.456.5800 | www.impulse.net
Yes we have seen that response in the past on RFOs. Most of these random
outages are maintenance for moving fiber due to construction and they do
not tell you when it is going to happen, we have been complaining about
this for the past year to them.Every other carrier issues a maintenance
Hey All,
I just caught wind from multiple support reps of ours that AT is now
demanding payment to get an RFO. As in, our folks are calling up AT to see
why a particular tail circuit was down for whatever period of time and has
since come back up with no clear utility power issue or backhoe
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