RE: AT starting to charge for RFOs on ASE tail circuits?

2019-01-18 Thread Tony Patti
Hi Victor, I was curious about this, so I did a Google search, and found this AT RFO PDF: http://attnocpr.com/custportal/wp-content/uploads/2017/01/ATT-PR-NOC-RFO.pdf While it does not specifically talk to your cost question, it does define a simple procedure to request RFO via email, and one

Re: AT starting to charge for RFOs on ASE tail circuits?

2019-01-18 Thread Mel Beckman
I wonder how this fits in with AT’s SLA commitments? How can you audit your SLA without the RFOs? -mel beckman On Jan 18, 2019, at 9:28 AM, Victor Breen mailto:vic...@impulse.net>> wrote: Well, I guess it's nice to know we're not the only ones getting that treatment. I'll have to see about

Re: AT starting to charge for RFOs on ASE tail circuits?

2019-01-18 Thread Victor Breen
Well, I guess it's nice to know we're not the only ones getting that treatment. I'll have to see about this "gold status" you speak of. -- Victor Breen | vic...@impulse.net Sr. Engineer | Impulse Advanced Communications main 805.456.5800 | www.impulse.net

Re: AT starting to charge for RFOs on ASE tail circuits?

2019-01-18 Thread Kaiser, Erich
Yes we have seen that response in the past on RFOs. Most of these random outages are maintenance for moving fiber due to construction and they do not tell you when it is going to happen, we have been complaining about this for the past year to them.Every other carrier issues a maintenance

AT starting to charge for RFOs on ASE tail circuits?

2019-01-18 Thread Victor Breen
Hey All, I just caught wind from multiple support reps of ours that AT is now demanding payment to get an RFO. As in, our folks are calling up AT to see why a particular tail circuit was down for whatever period of time and has since come back up with no clear utility power issue or backhoe