Kayako is the way to go. IIRC they have a trial up on their website, may be
worth checking out.
Tim
- Original Message -
From: Paul Stewart p...@paulstewart.org
To: nanog@nanog.org
Sent: Wednesday, March 19, 2014 9:01:11 AM
Subject: Customer Support Ticketing
Hey folks….
We need a new
Kayako is what we use. We're happy with it.
--
Joe Hamelin, W7COM, Tulalip, WA, 360-474-7474
On Wed, Mar 19, 2014 at 7:35 AM, Tim Burke t...@tburke.us wrote:
Kayako is the way to go. IIRC they have a trial up on their website, may
be worth checking out.
Tim
- Original Message -
The advice I will share with you is as follows:-
Take your wish list and divide it into Core Functions (need to have),
Functions (want to have) and Functions (nice to have).
Be prepared to compromise, the most troublesome area is going to be the
Functions (want to have).. Many of us want to
Hi Paul,
I formerly worked at Topdesk http://www.topdesk.co.uk/. I use it at my current
employer. It has a nice webbased GUI. It is not a simplistic IT helpdesk type
of software (and therefore not ultra cheap). I don't know much about
integration options (used to be fairly ok). If you get
incessently with better
and better short term promotions.
David
-Original Message-
From: Tim Burke [mailto:t...@tburke.us]
Sent: Wednesday, March 19, 2014 10:36 AM
To: Paul Stewart
Cc: nanog@nanog.org
Subject: Re: Customer Support Ticketing
Kayako is the way to go. IIRC they have a trial up
Hey paul
We use Netsuite with OpenNms ~ as an ISP i think you will always be stuck
with alot of customization ~ unless you build your own
Good luck
Chris
On Wed, Mar 19, 2014 at 10:01 AM, Paul Stewart p...@paulstewart.org wrote:
Hey folks
We need a new customer ticketing system and I'm
Paul,
My past two job, I used Kayako. I like it so much I bought a copy for my
side project. I feel work flow with kayako is will thought out for tech
minded people. Having easy access to staff notes while still able to see
the ticket is a big deal for me. Its someway easy to customize
For what it's worth, I've actually heard the Intuit guys that sell Quickbase
will build and customize your ticketing system for you. I haven't looked that
heavily into other options since I've run a few RT instances I'm most
comfortable there but I'm sure you know it doesn't integrate with
Another +1/like/upvote for Kayako.
RAY SANDERS
Senior Systems Engineer
ray.sand...@sheknows.com
From: Nolan Rollo nro...@kw-corp.com
Sent: Wednesday, March 19, 2014 3:14 PM
To: Paul Stewart; nanog@nanog.org
Subject: RE: Customer Support Ticketing
I saw mention of Quckbase and wanted to chime in…I spent some time consulting
inside Intuit a few years ago, and my oh my they sure eat their dog food on
QuickBase. It’s crazy flexible - easy learning curve for basic use, and the
scripting language allows for some crazy creative tricks to
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