Thank you for all your replies, I agree it is a culture change and we have
made significant changes in the last 2 years. The changes
we have made included letting some of the personnel move on which allowed
me to realize some gains.
Regarding ITIL, I made organizational changes to control the
Mike,
You're essentially trying to change the culture of the organization. Unless
you have senior management buy-in, it will be pretty fruitless.
Maybe while announcing the restructuring, offer bonuses to keep people from
leaving prematurely? People can adapt if the rate of change isn't too
Both of those would be my first reactions.
Or... depending on how "not professional" your staff is, you might consider
sending them out for some training, or bringing someone in to do some training.
Heck, you could challenge your your staff with "ok team, go figure out a more mature
--- harbor...@gmail.com wrote:
How do I do that without having my entire staff leave?
Current staff is not a professional organization and
are used to a purely reactive state.
-
Maybe you want some of them to leave, if they're "not
a
Find a new job.
At 02:40 PM 23/08/2019, harbor235 wrote:
Hi noggers,
First some background;
I have inherited a real-time services delivery
infrastructure that while technically functional
is absent of a wworking tiered operational
support structure. In addition, the
infrastructure was
Hi noggers,
First some background;
I have inherited a real-time services delivery infrastructure that while
technically functional is absent of a wworking tiered operational support
structure. In addition, the infrastructure was not implemented with
technology best practices and has some
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