Research survey about cloud services operations
Hi there, we are researchers from University of Wisconsin Madison. Our research is about cloud computing and system security. Currently we are surveying on a few facts about how cloud tenants operate their services. The purpose of the survey is to justify a few design questions so that our research can be practical for real world applications. I am wondering if you could kindly help us by filling out a few simple general questions hosted on Typeform: https://yanzhai.typeform.com/to/sZ0Yjm . The survey is fully anonymous. Any of your feedback would be greatly appreciated! Thank you very much! Yan
Re: GTT Regulatory Recovery Surcharge
We have CenturyLink, Cogent, NTT and Viatel in the mix for IP transit. CenturyLink and Cogent are unproblematic, unless you change something (like upgrading a circuit). Cogent will fix billing issues quickly, but they do crop up. CenturyLink is not very communicative. Can't fault the service, but their billing department is a mess. We've had Viatel for years without much issues. They are an european Tier 2. NTT only just enabled their PoP where we haul our backhaul from, so time will show. But they've been very proactive. We used to have PacketExchange, but left them because they were a mess. They were taken over by or merged with GTT eventually. We moved to Tiscali back then, which became TInet and then changed name 2 more times before they got swallowed up by GTT. So we ended up where we started .. including all the problems that came with it. Connectivity was solid enough, once you didn't have to deal with them. But when they increased our monthly pricing, which already was on the higher scale of what we pay in the mix ... we told them to go away. Kind regards, Martin List-Petersen Airwire Ltd. On 03/12/2018 14:11, Tom Beecher wrote: There are quite a few not crappy vendors out there, regardless of my snark. NTT is definitely one of the better ones. Unfortunately, telecommunications billing is only slightly less complex than medical billing, and there are plenty of vendors that have made those decisions to invest in more financial engineering than technical since, as has been said, they can. On Mon, Dec 3, 2018 at 9:05 AM Martin List-Petersen wrote: On 03/12/2018 14:01, Tom Beecher wrote: "Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base." Who is this magical unicorn? :) Replaced that circuit with NTT. So far, very pleased with that. Kind regards, Martin List-Petersen Airwire Ltd. On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen wrote: On 02/12/2018 22:06, Brandon Wade via NANOG wrote: We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions. -Brandon Hi, I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract. For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base. Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961 -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961 -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
Re: GTT Regulatory Recovery Surcharge
There are quite a few not crappy vendors out there, regardless of my snark. NTT is definitely one of the better ones. Unfortunately, telecommunications billing is only slightly less complex than medical billing, and there are plenty of vendors that have made those decisions to invest in more financial engineering than technical since, as has been said, they can. On Mon, Dec 3, 2018 at 9:05 AM Martin List-Petersen wrote: > On 03/12/2018 14:01, Tom Beecher wrote: > > "Cancelled all GTT connections and replaced them > > with a carrier, that doesn't try to screw their customer base." > > > > Who is this magical unicorn? :) > > Replaced that circuit with NTT. So far, very pleased with that. > > Kind regards, > Martin List-Petersen > Airwire Ltd. > > > > > > On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen > > wrote: > > > >> On 02/12/2018 22:06, Brandon Wade via NANOG wrote: > >>> We've been a GTT customer for several years and on our latest bill we > >>> now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We > >>> only purchase IP Transit services from them, nothing else, and have > >>> never had any fees tacked on top of our contracted agreed upon amount. > >>> Has anyone else ran into this? If this is a legit "surcharge" any idea > >>> of why we were never charged for that before? I figured I'd reach out > to > >>> the community on this prior to jumping to further conclusions. > >>> > >>> -Brandon > >> > >> Hi, > >> > >> I'm not sure, if thats a stateside thing, but GTT started increasing the > >> prices on customers that were out of contract to try and get them back > >> into a long term contract. > >> > >> For us that was the last straw, where we simply told them to take their > >> IP transit and keep it. Cancelled all GTT connections and replaced them > >> with a carrier, that doesn't try to screw their customer base. > >> > >> Kind regards, > >> Martin List-Petersen > >> -- > >> Airwire Ltd. - Ag Nascadh Pobail an Iarthair > >> http://www.airwire.ie > >> Phone: 091-395 000 > >> Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in > >> Ireland No. 508961 > >> > > > > > -- > Airwire Ltd. - Ag Nascadh Pobail an Iarthair > http://www.airwire.ie > Phone: 091-395 000 > Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in > Ireland No. 508961 >
Re: GTT Regulatory Recovery Surcharge
On 03/12/2018 14:01, Tom Beecher wrote: "Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base." Who is this magical unicorn? :) Replaced that circuit with NTT. So far, very pleased with that. Kind regards, Martin List-Petersen Airwire Ltd. On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen wrote: On 02/12/2018 22:06, Brandon Wade via NANOG wrote: We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions. -Brandon Hi, I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract. For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base. Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961 -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
Re: GTT Regulatory Recovery Surcharge
"Should not". I hear of ISPs fighting it all of the time. - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Matt Harris" To: na...@ics-il.net Cc: brandonw...@yahoo.com, "North American Network Operators' Group" Sent: Sunday, December 2, 2018 4:48:45 PM Subject: Re: GTT Regulatory Recovery Surcharge On Sun, Dec 2, 2018 at 4:41 PM Mike Hammett < na...@ics-il.net > wrote: Maybe this? https://en.wikipedia.org/wiki/Universal_Service_Fund https://www.fcc.gov/general/universal-service-fund https://www.fcc.gov/general/universal-service Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%. USF should not apply to IP transit connectivity wherein the connection between the transit provider and the customer does not cross state lines.
Re: GTT Regulatory Recovery Surcharge
"Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base." Who is this magical unicorn? :) On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen wrote: > On 02/12/2018 22:06, Brandon Wade via NANOG wrote: > > We've been a GTT customer for several years and on our latest bill we > > now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We > > only purchase IP Transit services from them, nothing else, and have > > never had any fees tacked on top of our contracted agreed upon amount. > > Has anyone else ran into this? If this is a legit "surcharge" any idea > > of why we were never charged for that before? I figured I'd reach out to > > the community on this prior to jumping to further conclusions. > > > > -Brandon > > Hi, > > I'm not sure, if thats a stateside thing, but GTT started increasing the > prices on customers that were out of contract to try and get them back > into a long term contract. > > For us that was the last straw, where we simply told them to take their > IP transit and keep it. Cancelled all GTT connections and replaced them > with a carrier, that doesn't try to screw their customer base. > > Kind regards, > Martin List-Petersen > -- > Airwire Ltd. - Ag Nascadh Pobail an Iarthair > http://www.airwire.ie > Phone: 091-395 000 > Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in > Ireland No. 508961 >
Re: GTT Regulatory Recovery Surcharge
On 02/12/2018 22:06, Brandon Wade via NANOG wrote: We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions. -Brandon Hi, I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract. For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base. Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
Re: GTT Regulatory Recovery Surcharge
Down on the farm -- J. Hellenthal The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume. > On Dec 2, 2018, at 20:17, bob evans wrote: > > I think it's because they need to...not for any legal reason, but to > increase cash flow by every penny possible. As they just spend 2.3 billion > dollars on an acquisition. Every penny they can add to a bill is an > attempt to slow the bleeding that resulting from over borrowing. > > 3600 employees, huge major acquisitions half a billion here - 2 billion > there, where is this money coming from? Buying sales organizations with no > network? > > One has to ask is this a secretly government funded/owned business? If so, > which government? Ours? > > Bob Evans > CTO/Founder > >>> On Dec 2, 2018, at 6:04 PM, Clayton Zekelman wrote: >>> >>> I can't imagine how the corporate sociopaths could justify charging an >>> American recovery fee on a service delivered in Canada. >> >> I would speculate that the reason is ever popular ‘because they can”. >> >> James R. Cutler >> james.cut...@consultant.com >> PGP keys at http://pgp.mit.edu > >
