Re: Software for circuit documentation

Granite is expensive, but pretty much the standard for circuit/xconnect/CFA documentation in the telecom space. > On Apr 18, 2016, at 11:33 AM, Manuel Marín wrote: > > Dear Nanog community > > We are looking for a network inventory software to document logical > circuits

Xfinity stale DNS

An inadvertent DNS change was made on one of our domains yesterday. While the rest of the ISP world seems to be working correctly after propagation for the fix, I can not get Comcast / Xfinity to clear the stale records. Anyone have suggestions or experience in moving them along?

Re: Xfinity stale DNS

This was sorted in record time. Thank you both very much! > On Feb 13, 2016, at 7:26 AM, Chris Garrett <ch...@aperturefiber.com> wrote: > > An inadvertent DNS change was made on one of our domains yesterday. While the > rest of the ISP world seems to be working correctly

Microsoft blocking mail

Is there anyone on-list who can assist with an erroneous spam block to Outlook.com <http://outlook.com/>? One our our net blocks was added earlier today, 216.128.11.0/25 and I am having zero luck getting through to a clueful person at MS. Thank you! Chris Garrett | Network Oper

Re: Microsoft blocking mail

Thank you! Chris Garrett | Network Operations Director Birch Communications Sent from my mobile, please excuse my brevity. > On Sep 17, 2015, at 12:42 PM, Michael O Holstein > <michael.holst...@csuohio.edu> wrote: > > You can get ahold of the Outlook/Live/Hotmail Postmaster f

Re: Microsoft blocking mail

I will work through this avenue. Thank you very much for your responses. Chris Garrett | Network Operations Director Birch Communications Sent from my mobile, please excuse my brevity. > On Sep 17, 2015, at 12:45 PM, Hugo Slabbert <h...@slabnet.com> wrote: > > This is

Re: SIP trunking providers

Might try OneSourceNetworks. They have a primary hub out of Chicago and do SIP very well. http://www.onesourcenetworks.com/ http://www.onesourcenetworks.com/ Been a while since I have had any dealings with them, but good folk all the way around. On Jul 19, 2015, at 4:04 PM, Mike Hammett

Network Solutions blacklisted mail

Has anyone had any luck in getting a clued individual from NS to contact them concerning blacklist removal? I am going on four days and still spinning my wheels despite multiple contacts claiming it would be handled.

Century Link contact

Is there someone from the CenturyLink network ops group who would be willing to contact me off list? I have an issue with stability on a large number of customer circuits and it’s on the verge of getting very ugly. Thank you.

Re: Cisco CCNA Training

I have a couple of techs who have done well with the offical cisco books and another couple who have passed using video training from CBT Nuggets. Depends on the user really, it seems the younger folks soak up the video training a bit easier while the more senior techs preferred to read the

Re: NOC Calendar

The readability of this would depended entirely on your ticket volume. What we have run into is that once you get to a point where you have more than 10-15 events per day that you are tracking, then the large screen display becomes pretty useless if you want to show them all. I attached a

Singtel NOC contacts

I know it is a long shot, but if someone could contact me off list from the Singtel NOC, I would be most appreciative.

Re: Time Warner outage?

I believe this is what is commonly referred to in our industry as a “resume generating event”. On Aug 27, 2014, at 8:24 AM, Alexandru Suciu alex.suciu@gmail.com wrote: Can't wait to see the postmortem report on this one. On 8/27/2014 3:05 PM, Adam Greene wrote: Came back for us, too,

Re: Time Warner outage?

is Charter Business... On 08/28/2014 04:05 AM, Chris Garrett wrote: I believe this is what is commonly referred to in our industry as a “resume generating event”. On Aug 27, 2014, at 8:24 AM, Alexandru Suciu alex.suciu@gmail.com wrote: Can't wait to see the postmortem report

Re: Time Warner outage?

Based on the link that Wes shared, sounds like someone made a BGP boo boo. Not that I routed damn near the whole internet down a customers DS3 or anything once, but I can see how it could happen and then propagate out of control before it was caught. On Aug 28, 2014, at 11:57 AM, Jay

AutoTask as a ticketing system in a MNS NOC

Does anyone on list have any firsthand experience with this software as a primary ticketing platform in a high volume NOC? We are moving away from SolarWinds WebHelpDesk as our ticketing platform and this one came into the bidding late. http://www.autotask.com

Re: AutoTask as a ticketing system in a MNS NOC

This is the same limitation on contacts that is forcing us away from WHD I appreciate your prompt response. On Aug 7, 2014, at 3:08 PM, Chris Adams c...@cmadams.net wrote: Once upon a time, Chris Garrett ch...@aperturefiber.com said: Does anyone on list have any firsthand experience

Re: AutoTask as a ticketing system in a MNS NOC

what do u recommend Sent from my iPhone On Aug 7, 2014, at 3:08 PM, Chris Adams c...@cmadams.net wrote: Once upon a time, Chris Garrett ch...@aperturefiber.com said: Does anyone on list have any firsthand experience with this software as a primary ticketing platform in a high volume NOC

Re: NAT IP and Google

Their determination is based on the type of search traffic more than the volume. I had some success using squid to proxy through to them and reduce the overall number of complex queries. On May 20, 2014, at 10:10 AM, Derek Andrew derek.and...@usask.ca wrote: They take out our campus, both

Re: GEO location issue with google

I have had my best luck with getting google to correct geo-loc issues by sending it in as a business end user instead of as an ISP. If you have a user who is being affected directly by the incorrect geo-loc data (My store is showing in the wrong country), Google takes that much more seriously