Re: Software for circuit documentation

[Chris Garrett]

Granite is expensive, but pretty much the standard for circuit/xconnect/CFA 
documentation in the telecom space.

> On Apr 18, 2016, at 11:33 AM, Manuel Marín  wrote:
> 
> Dear Nanog community
> 
> We are looking for a network inventory software to document logical
> circuits and fibers. We have been using Racktables for cross connects and
> racks documentation and works great, but we did find a way to document
> MPLS, Eline/ELAN, OTN, SONET, IP circuits, external plant (fibers), etc.
> 
> I would appreciate if you can share what you use for documentation.
> 
> Thank you and have a great day
> 
> Regards

Xfinity stale DNS

[Chris Garrett]

An inadvertent DNS change was made on one of our domains yesterday. While the 
rest of the ISP world seems to be working correctly after propagation for the 
fix, I can not get Comcast / Xfinity to clear the stale records. 

Anyone have suggestions or experience in moving them along?

Re: Xfinity stale DNS

[Chris Garrett]

This was sorted in record time. Thank you both very much!

> On Feb 13, 2016, at 7:26 AM, Chris Garrett <ch...@aperturefiber.com> wrote:
> 
> An inadvertent DNS change was made on one of our domains yesterday. While the 
> rest of the ISP world seems to be working correctly after propagation for the 
> fix, I can not get Comcast / Xfinity to clear the stale records. 
> 
> Anyone have suggestions or experience in moving them along?
> 
> 

Microsoft blocking mail

[Chris Garrett]

Is there anyone on-list who can assist with an erroneous spam block to 
Outlook.com <http://outlook.com/>?

One our our net blocks was added earlier today, 216.128.11.0/25 and I am having 
zero luck getting through to a clueful person at MS. 

Thank you!

Chris Garrett | Network Operations Director
tel: 678.370.2012 | mobile: 512.605.9620

Re: Microsoft blocking mail

[Chris Garrett]

Thank you!

Chris Garrett | Network Operations Director
Birch Communications
Sent from my mobile, please excuse my brevity.

> On Sep 17, 2015, at 12:42 PM, Michael O Holstein 
> <michael.holst...@csuohio.edu> wrote:
> 
> You can get ahold of the Outlook/Live/Hotmail Postmaster folks via this form 
> : http://go.microsoft.com/fwlink/?LinkID=614866
> 
> IME they are pretty responsive .. usually > 6hrs.
> 
> Regards,
> 
> Michael Holstein
> Cleveland State University
> 
> 
> From: NANOG <nanog-boun...@nanog.org> on behalf of Chris Garrett 
> <ch...@aperturefiber.com>
> Sent: Thursday, September 17, 2015 12:32 PM
> To: NANOG
> Subject: Microsoft blocking mail
> 
> Is there anyone on-list who can assist with an erroneous spam block to 
> Outlook.com <http://outlook.com/>?
> 
> One our our net blocks was added earlier today, 216.128.11.0/25 and I am 
> having zero luck getting through to a clueful person at MS.
> 
> Thank you!
> 
> Chris Garrett | Network Operations Director
> tel: 678.370.2012 | mobile: 512.605.9620
> 

Re: Microsoft blocking mail

[Chris Garrett]

I will work through this avenue. Thank you very much for your responses.

Chris Garrett | Network Operations Director
Birch Communications
Sent from my mobile, please excuse my brevity.

> On Sep 17, 2015, at 12:45 PM, Hugo Slabbert <h...@slabnet.com> wrote:
> 
> This is the front door for outlook.com delivery issues:
> 
> http://mail.live.com/mail/postmaster.aspx
> 
> More specifically http://mail.live.com/mail/troubleshooting.aspx and starting 
> a ticket at http://go.microsoft.com/fwlink/?LinkID=614866.
> 
> If it's something related to protection.outlook.com, NDRs would probably have 
> directed you to contact del...@messaging.microsoft.com.
> 
> The word from on high at MS legal has been that this is the only avenue in 
> for delivery issues.  Trying to backdoor this somehow through insiders will 
> result in much spinning of wheels.
> 
> -- 
> Hugo

Re: SIP trunking providers

[Chris Garrett]

Might try OneSourceNetworks. 

They have a primary hub out of Chicago and do SIP very well. 

http://www.onesourcenetworks.com/ http://www.onesourcenetworks.com/

Been a while since I have had any dealings with them, but good folk all the way 
around. 


 On Jul 19, 2015, at 4:04 PM, Mike Hammett na...@ics-il.net wrote:
 
 I too am looking for the Chicago area. Low volume. I'm looking for people 
 whose SIP and RTP hit the end of the road in Chicago. Not interested in 
 someone whose SIP servers are in LA , but will redirect me to the nearest 
 gateway... without telling me where said gateway is. 
 
 
 
 
 - 
 Mike Hammett 
 Intelligent Computing Solutions 
 http://www.ics-il.com 
 
 - Original Message -
 
 From: Rafael Possamai raf...@gav.ufsc.br 
 To: nanog@nanog.org 
 Sent: Friday, June 19, 2015 4:40:48 PM 
 Subject: SIP trunking providers 
 
 Would anyone in the list be able to recommend a SIP trunk provider in the 
 Chicago area? Not a VoIP expert, so just looking for someone with previous 
 experience. 
 
 
 Thanks, 
 Rafael 
 
 

Network Solutions blacklisted mail

[Chris Garrett]

Has anyone had any luck in getting a clued individual from NS to contact them 
concerning blacklist removal? I am going on four days and still spinning my 
wheels despite multiple contacts claiming it would be handled. 

Century Link contact

[Chris Garrett]

Is there someone from the CenturyLink network ops group who would be willing to 
contact me off list?

I have an issue with stability on a large number of customer circuits and it’s 
on the verge of getting very ugly.

Thank you. 

Re: Cisco CCNA Training

[Chris Garrett]

I have a couple of techs who have done well with the offical cisco books and 
another couple who have passed using video training from CBT Nuggets. 

Depends on the user really, it seems the younger folks soak up the video 
training a bit easier while the more senior techs preferred to read the 
material. 

 On Nov 2, 2014, at 11:38 AM, Mike Hale eyeronic.des...@gmail.com wrote:
 
 Depends on how the techs in question learn best, but I've found that a
 good CCNA book (like the Lammle one) combined with either a network
 simulator (I like Boson, but packet tracer and GNS3 are both good too)
 or, better yet, physical hardware they can play with.  Alternatively,
 if you have a local community college nearby that has the Cisco
 Academy curriculum, that's a great option as well.
 
 
 - 
 http://www.amazon.com/CCNA-Routing-Switching-Study-Guide/dp/1118749618/ref=sr_1_1?ie=UTF8qid=1414949721sr=8-1keywords=lammle+ccna
 
 On Sun, Nov 2, 2014 at 9:02 AM, Colton Conor colton.co...@gmail.com wrote:
 We have a couple of techs that want to learn cisco and networking in
 general. What do you recommend for learning and getting certified on Cisco?
 There seems to be a million different training courses, books, etc out
 there.
 
 
 
 -- 
 09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
 

Re: NOC Calendar

[Chris Garrett]

The readability of this would depended entirely on  your ticket volume. 

What we have run into is that once you get to a point where you have more than 
10-15 events per day that you are tracking, then the large screen display 
becomes pretty useless if you want to show them all. 

I attached a weeks worth of display from our ticketing system calendar for 
reference, and this is only the maintenance tickets displayed in this view. 

You would need to aggregate them to a simple number happening that day to show 
more than a week at a time if you are a high volume shop. 



 On Oct 24, 2014, at 12:31 PM, Jared Mauch ja...@puck.nether.net 
 mailto:ja...@puck.nether.net wrote:
 
 
 On Oct 24, 2014, at 10:38 AM, chris tknch...@gmail.com 
 mailto:tknch...@gmail.com wrote:
 
 I was looking into something like this a while back and one thing that
 didnt seem to exist but I thought would be cool is if you could have a x86
 box or appliance that could take video output of lets say a couple virtual
 machines and encode it into a standard TV signal so your average TV with a
 builtin tuner and have each VM's display encoded into a different TV
 channel. This way you could throw up TV's everywhere and easily change
 whats displayed at any time without having to have devices plugged into
 every TV.
 
 If this already exists or someone has built anything like this I would love
 to hear about it.
 
 
 We have large screens in our NOC but these are mostly not used as the NOC 
 operators have the same displays on their multiple monitors at desk.  This 
 all depends on what ones use case is and the size/scale which is feasible in 
 your space.
 
 Having a proper procedure (I think we use WebcalNG or something similar) 
 which emails out reminders of each bit of scheduled work, emergency or not to 
 remind the people of what is occurring is seen as easier.  There is also a 
 “status page” where well known ongoing issues (e.g.: cable cuts) can be 
 posted.  This is on the big screens, so people coming on-shift can see them 
 as they sit down.
 
 Hope this helps,
 
 - Jared

Singtel NOC contacts

[Chris Garrett]

I know it is a long shot, but if someone could contact me off list from the 
Singtel NOC, I would be most appreciative.

Re: Time Warner outage?

[Chris Garrett]

I believe this is what is commonly referred to in our industry as a “resume 
generating event”.


On Aug 27, 2014, at 8:24 AM, Alexandru Suciu alex.suciu@gmail.com wrote:

 Can't wait to see the postmortem report on this one.
 
 On 8/27/2014 3:05 PM, Adam Greene wrote:
 Came back for us, too, at about 7am.
 
 Outage was a biggie this time:
 
 https://news.yahoo.com/time-warner-cable-suffering-massive-nationwide-outage
 -110549606.html
 
 
 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of David Coulson
 Sent: Wednesday, August 27, 2014 6:59 AM
 To: Rick Coloccia
 Cc: nanog@nanog.org
 Subject: Re: Time Warner outage?
 
 Just came back up for me.
 
 Sent from my iPad
 
 On Aug 27, 2014, at 6:48 AM, Rick Coloccia coloc...@geneseo.edu wrote:
 
 BGPMON shows my routes falling off the net at around 5:49am.
 
 We now sit at their mercy
 
 
 --
 Sent from my iPhone
 
 On Aug 27, 2014, at 6:46 AM, Adam Greene maill...@webjogger.net
 wrote:
 Same here. Seems like no traffic is exiting TWC:
 
 Tracing route to ns03.savvis.net [204.70.25.234] over a maximum of 30
 hops:
 
 1 1 ms 1 ms 1 ms  10049.webjogger.net [204.8.80.49]
 227 ms 6 ms 5 ms  cpe-24-29-112-25.nyc.res.rr.com
 [24.29.112.25]
 312 ms 8 ms 7 ms  rdc-69-193-225-74.nyc.bc.twcable.com
 [69.193.225.74]
 4 9 ms 9 ms12 ms  rdc-69-193-225-137.nyc.bc.twcable.com
 [69.193.225.137]
 5 9 ms10 ms 8 ms  rdc-69-193-225-222.nyc.bc.twcable.com
 [69.193.225.222]
 6 *** Request timed out.
 7 *** Request timed out.
 8 *** Request timed out.
 9 *** Request timed out.
 
 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Rick
 Coloccia
 Sent: Wednesday, August 27, 2014 6:43 AM
 To: nanog@nanog.org
 Subject: Re: Time Warner outage?
 
 My whole campus (~1 users) is down... Since roughly 6am.  TWC is
 our upstream.
 
 --
 Sent from my iPhone
 
 On Aug 27, 2014, at 6:28 AM, Rob Barbeau rob.barb...@gmail.com wrote:
 
 David,
 
 I have a branch office in Syracuse,NY that appears to be down at the
 moment that uses a time warner business connection for internet access.
 
 -rob
 On Aug 27, 2014 5:20 AM, David Hubbard
 dhubb...@dino.hostasaurus.com
 wrote:
 
 Hey all, anyone else having issues with Time Warner residential or
 business connections?  One of our offices is down and the route is
 not currently in bgp.
 http://downdetector.com/status/time-warner-cable
 shows thousands of reports of outages on the consumer side starting
 an hour or so ago so I figure it's a larger issue than just my one
 office; couldn't reach anyone by phone.
 
 Thanks,
 
 David
 

Re: Time Warner outage?

[Chris Garrett]

I have never seen BGP drop peers because of a DHCP failure. 

I would love to see the breakdown on that. 

TW NOC had said it was a Level 3 fiber maintenance gone bad that took down 
their peering connections when we called in at the time of the event. 

Can anyone confirm one way or the other?


On Aug 28, 2014, at 8:29 AM, Naslund, Steve snasl...@medline.com wrote:

 Something sounds really unlikely about that.  Lack of DHCP would not cause 
 reachability problems except for the clients.  The trace below looks like a 
 transit connection that should be unaffected by DHCP.  Looks more like a 
 routing issue.  Also sounds unlikely that one DHCP server would be covering 
 this large a scope.
 
 Steven Naslund
 Chicago IL
 
 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Chris Lane
 Sent: Thursday, August 28, 2014 8:23 AM
 To: Stephen Satchell
 Cc: nanog@nanog.org
 Subject: Re: Time Warner outage?
 
 I heard the following,
 
 It was actually an engineer doing maintenance on the dhpc server that stopped 
 customers from getting an IP address when the connected to the network 
 between 5:30 and 7:00.  The funny part is upper Managment heard about it on 
 the today show
 
 
 On Thu, Aug 28, 2014 at 8:46 AM, Stephen Satchell l...@satchell.net wrote:
 
 This just keeps getting better and better:
 
 Yahoo Logo
 Will be right back...
 
 Thank you for your patience.
 
 Our engineers are working quickly to resolve the issue.
 
 My upstream is Charter Business...
 
 On 08/28/2014 04:05 AM, Chris Garrett wrote:
 I believe this is what is commonly referred to in our industry as a
 “resume generating event”.
 
 
 On Aug 27, 2014, at 8:24 AM, Alexandru Suciu 
 alex.suciu@gmail.com
 wrote:
 
 Can't wait to see the postmortem report on this one.
 
 On 8/27/2014 3:05 PM, Adam Greene wrote:
 Came back for us, too, at about 7am.
 
 Outage was a biggie this time:
 
 
 https://news.yahoo.com/time-warner-cable-suffering-massive-nationwide-
 outage
 -110549606.html
 
 
 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of David
 Coulson
 Sent: Wednesday, August 27, 2014 6:59 AM
 To: Rick Coloccia
 Cc: nanog@nanog.org
 Subject: Re: Time Warner outage?
 
 Just came back up for me.
 
 Sent from my iPad
 
 On Aug 27, 2014, at 6:48 AM, Rick Coloccia coloc...@geneseo.edu
 wrote:
 
 BGPMON shows my routes falling off the net at around 5:49am.
 
 We now sit at their mercy
 
 
 --
 Sent from my iPhone
 
 On Aug 27, 2014, at 6:46 AM, Adam Greene 
 maill...@webjogger.net
 wrote:
 Same here. Seems like no traffic is exiting TWC:
 
 Tracing route to ns03.savvis.net [204.70.25.234] over a maximum 
 of
 30
 hops:
 
 1 1 ms 1 ms 1 ms  10049.webjogger.net [204.8.80.49]
 227 ms 6 ms 5 ms  cpe-24-29-112-25.nyc.res.rr.com
 [24.29.112.25]
 312 ms 8 ms 7 ms  rdc-69-193-225-74.nyc.bc.twcable.com
 [69.193.225.74]
 4 9 ms 9 ms12 ms  rdc-69-193-225-137.nyc.bc.twcable.com
 [69.193.225.137]
 5 9 ms10 ms 8 ms  rdc-69-193-225-222.nyc.bc.twcable.com
 [69.193.225.222]
 6 *** Request timed out.
 7 *** Request timed out.
 8 *** Request timed out.
 9 *** Request timed out.
 
 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Rick 
 Coloccia
 Sent: Wednesday, August 27, 2014 6:43 AM
 To: nanog@nanog.org
 Subject: Re: Time Warner outage?
 
 My whole campus (~1 users) is down... Since roughly 6am.  
 TWC is our upstream.
 
 --
 Sent from my iPhone
 
 On Aug 27, 2014, at 6:28 AM, Rob Barbeau 
 rob.barb...@gmail.com
 wrote:
 
 David,
 
 I have a branch office in Syracuse,NY that appears to be down 
 at the moment that uses a time warner business connection for 
 internet
 access.
 
 -rob
 On Aug 27, 2014 5:20 AM, David Hubbard
 dhubb...@dino.hostasaurus.com
 wrote:
 
 Hey all, anyone else having issues with Time Warner 
 residential or business connections?  One of our offices is 
 down and the route is not currently in bgp.
 http://downdetector.com/status/time-warner-cable
 shows thousands of reports of outages on the consumer side 
 starting an hour or so ago so I figure it's a larger issue 
 than just my one office; couldn't reach anyone by phone.
 
 Thanks,
 
 David
 
 
 
 
 
 
 --
 //CL

Re: Time Warner outage?

[Chris Garrett]

Based on the link that Wes shared, sounds like someone made a BGP boo boo. 

Not that I routed damn near the whole internet down a customers DS3 or anything 
once, but I can see how it could happen and then propagate out of control 
before it was caught. 

On Aug 28, 2014, at 11:57 AM, Jay Ashworth j...@baylink.com wrote:

 - Original Message -
 From: Steve Naslund snasl...@medline.com
 
 I don’t buy that excuse either. If Level 3 is doing fiber maintenance
 on any route and takes down your entire network, then you have a
 pretty poor backbone design. It is not Level 3s fault if you design
 your network such that a single route loss causes a huge outage.
 
 Does the T-Bone run over L3?  I thought it was either owned or dark-leased
 fiber and their own routers...
 
 Cheers,
 -- jra
 -- 
 Jay R. Ashworth  Baylink   
 j...@baylink.com
 Designer The Things I Think   RFC 2100
 Ashworth  Associates   http://www.bcp38.info  2000 Land Rover DII
 St Petersburg FL USA  BCP38: Ask For It By Name!   +1 727 647 1274

AutoTask as a ticketing system in a MNS NOC

[Chris Garrett]

Does anyone on list have any firsthand experience with this software as a 
primary ticketing platform in a high volume NOC?

We are moving away from SolarWinds WebHelpDesk as our ticketing platform and 
this one came into the bidding late. 

http://www.autotask.com

Re: AutoTask as a ticketing system in a MNS NOC

[Chris Garrett]

This is the same limitation on contacts that is forcing us away from WHD 

I appreciate your prompt response. 


On Aug 7, 2014, at 3:08 PM, Chris Adams c...@cmadams.net wrote:

 Once upon a time, Chris Garrett ch...@aperturefiber.com said:
 Does anyone on list have any firsthand experience with this software as a 
 primary ticketing platform in a high volume NOC?
 
 A small ISP I used to work for switched to Autotask a couple of years
 ago, and I was not impressed.  The web UI was slow, the API was slower,
 and their standard mail gateway was broken.
 
 For example: they used AT for CRM as well, and the mail gateway tried to
 auto-associate tickets with contacts based on email address.  That would
 be great, but we had some people that were contacts for multiple
 customers (using the same email address), and emails from them to the
 ticket system would just go into a black hole (no ticket, no bounce, no
 notification).
 
 There are various third-party tools available to handle the email
 gateway as well; I don't know how well they may work, but it seemed to
 me that a ticket system that needed third-party tools to handle email
 was broken.
 
 -- 
 Chris Adams c...@cmadams.net
 

Re: AutoTask as a ticketing system in a MNS NOC

[Chris Garrett]

Remedy can be awesome, if you have full time development staff to dedicate to 
it. 


On Aug 7, 2014, at 4:18 PM, Corey Touchet 
corey.touc...@corp.totalserversolutions.com wrote:

 It¹s not taboo to say Remedy is it?
 
 
 
 
 
 On 8/7/14, 2:49 PM, Ameen Pishdadi apishd...@gmail.com wrote:
 
 Well what do u recommend
 
 Sent from my iPhone
 
 On Aug 7, 2014, at 3:08 PM, Chris Adams c...@cmadams.net wrote:
 
 Once upon a time, Chris Garrett ch...@aperturefiber.com said:
 Does anyone on list have any firsthand experience with this software
 as a primary ticketing platform in a high volume NOC?
 
 A small ISP I used to work for switched to Autotask a couple of years
 ago, and I was not impressed.  The web UI was slow, the API was slower,
 and their standard mail gateway was broken.
 
 For example: they used AT for CRM as well, and the mail gateway tried to
 auto-associate tickets with contacts based on email address.  That would
 be great, but we had some people that were contacts for multiple
 customers (using the same email address), and emails from them to the
 ticket system would just go into a black hole (no ticket, no bounce, no
 notification).
 
 There are various third-party tools available to handle the email
 gateway as well; I don't know how well they may work, but it seemed to
 me that a ticket system that needed third-party tools to handle email
 was broken.
 
 -- 
 Chris Adams c...@cmadams.net
 
 

Re: NAT IP and Google

[Chris Garrett]

Their determination is based on the type of search traffic more than the 
volume. I had some success using squid to proxy through to them and reduce the 
overall number of complex queries. 


On May 20, 2014, at 10:10 AM, Derek Andrew derek.and...@usask.ca wrote:

 They take out our campus, both IPv4 and IPv6.
 
 All hailing attempts fail.
 
 Good luck.
 
 
 
 
 On Tue, May 20, 2014 at 8:21 AM, Pui Edylie em...@edylie.net wrote:
 
 Hi Everyone,
 
 May I know what is the best approach so that Google would not ban our
 Natted IP from time to time as it suspect it as a bot.
 
 Is there any official channel from Google which we could work with them
 for resolution?
 
 Thanks much!
 
 Best,
 Edy
 
 
 
 
 -- 
 Copyright 2014 Derek Andrew (excluding quotations)
 
 +1 306 966 4808
 Information and Communications Technology
 University of Saskatchewan
 Peterson 120; 54 Innovation Boulevard
 Saskatoon,Saskatchewan,Canada. S7N 2V3
 Timezone GMT-6
 
 Typed but not read.
 

Re: GEO location issue with google

[Chris Garrett]

I have had my best luck with getting google to correct geo-loc issues by 
sending it in as a business end user instead of as an ISP.

If you have a user who is being affected directly by the incorrect geo-loc data 
(My store is showing in the wrong country), Google takes that much more 
seriously than the issue affecting dynamically assigned blocks. 

Need coffee…perhaps unclear. 

Message me off list and I can explain a little better. 



On Feb 10, 2014, at 6:59 AM, Praveen Unnikrishnan p...@pmgroupuk.com wrote:

 Hi Jonathan,
 
 I have been submitting this issue to google with that same reporting location 
 issue page for last 4months. But it's still redirecting me to the different 
 page.. :(
 
 Praveen Unnikrishnan
 Network Engineer
 PMGC Technology Group Ltd
 T:  020 3542 6401
 M: 07827921390
 F:  087 1813 1467
 E: p...@pmgroupuk.commailto:p...@pmgroupuk.com
 
 [cid:image004.png@01CF265F.DD8E68C0]
 
 
 [cid:image002.jpg@01CE1663.96B300D0]
 www.pmgroupuk.comhttp://www.pmgroupuk.com/ | www.pmgchosting.com 
 http://www.pmgchosting.com/
 How am I doing? Contact my manager, click 
 heremailto:sha...@pmgroupuk.com?subject=How's%20Praveen%20doing?.
 
 
 [cid:image003.jpg@01CE1663.96B300D0]
 
 PMGC Managed Hosting is now live!  After a successful 2012, PMGC continues to 
 innovate and develop by offering tailored IT solutions designed to empower 
 you through intelligent use of technologies. 
 www.pmgchosting.comhttp://www.pmgchosting.com/.
 
 PMGC Technology Group Limited is a company registered in England and Wales. 
 Registered number: 7974624 (3/F Sutherland House, 5-6 Argyll Street, London. 
 W1F 7TE). This message contains confidential (and potentially legally 
 privileged) information solely for its intended recipients. Others may not 
 distribute copy or use it. If you have received this communication in error 
 please contact the sender as soon as possible and delete the email and any 
 attachments without keeping copies. Any views or opinions presented are 
 solely those of the author and do not necessarily represent those of the 
 company or its associated companies unless otherwise specifically stated. All 
 incoming and outgoing e-mails may be monitored in line with current 
 legislation. It is the responsibility of the recipient to ensure that emails 
 are virus free before opening.
 
 PMGC(r) is a registered trademark of PMGC Technology Group Ltd.
 
 
 From: Jonathan Lassoff [mailto:j...@thejof.com]
 Sent: 08 February 2014 06:36
 To: Praveen Unnikrishnan
 Cc: nanog@nanog.org
 Subject: Re: GEO location issue with google
 
 Here's the FAQ on this topic: 
 https://support.google.com/websearch/answer/873?hl=en
 
 It links to a contact form where you can ask for some redress.
 
 Cheers,
 jof
 
 On Fri, Feb 7, 2014 at 7:20 AM, Praveen Unnikrishnan 
 p...@pmgroupuk.commailto:p...@pmgroupuk.com wrote:
 Hi,
 
 We are an ISP based in UK. We have got an ip block from RIPE which is 
 5.250.176.0/20http://5.250.176.0/20. All the main search engines like yahoo 
 shows we are based in UK. But Google thinks we are from Saudi Arabia and we 
 redirected to 
 www.google.com.sahttp://www.google.com.sahttp://www.google.com.sa instead 
 of googlw.co.ukhttp://googlw.co.uk. I have sent lot of emails to google but 
 no luck. All the information from google are in Arabic and youtube shows some 
 weird videos as well.
 
 Could anyone please help me to sort this out?
 
 Would be much appreciated for your time.
 
 Praveen Unnikrishnan
 Network Engineer
 PMGC Technology Group Ltd
 T:  020 3542 6401
 M: 07827921390
 F:  087 1813 1467
 E: 
 p...@pmgroupuk.commailto:p...@pmgroupuk.commailto:p...@pmgroupuk.commailto:p...@pmgroupuk.com
 
 [cid:image001.png@01CF2418.27F29CA0]
 
 
 [cid:image002.jpg@01CE1663.96B300D0]
 www.pmgroupuk.comhttp://www.pmgroupuk.comhttp://www.pmgroupuk.com/ | 
 www.pmgchosting.comhttp://www.pmgchosting.com http://www.pmgchosting.com/
 How am I doing? Contact my manager, click 
 heremailto:sha...@pmgroupuk.commailto:sha...@pmgroupuk.com?subject=How's%20Praveen%20doing?.
 
 
 [cid:image003.jpg@01CE1663.96B300D0]
 
 PMGC Managed Hosting is now live!  After a successful 2012, PMGC continues to 
 innovate and develop by offering tailored IT solutions designed to empower 
 you through intelligent use of technologies. 
 www.pmgchosting.comhttp://www.pmgchosting.comhttp://www.pmgchosting.com/.
 
 PMGC Technology Group Limited is a company registered in England and Wales. 
 Registered number: 7974624 (3/F Sutherland House, 5-6 Argyll Street, London. 
 W1F 7TE). This message contains confidential (and potentially legally 
 privileged) information solely for its intended recipients. Others may not 
 distribute copy or use it. If you have received this communication in error 
 please contact the sender as soon as possible and delete the email and any 
 attachments without keeping copies. Any views or opinions presented are 
 solely those of the