I've had a similar mistake happen with TWC. It's most likely a glitch in
their config system which should use the gateway's mac address in order to
assign a static IP on the docsis modem. Tech support should figure this out
pretty quick without escalating it much further. I've had an instance
Seen this happen quite often with Comcast. They simply didn’t provision the
new modem. A simple call to them should correct it. Done it two or 3 times in
the past 6 months.
Justin
Justin Wilson j...@mtin.net
http://www.mtin.net
Managed Services – xISP Solutions – Data Centers
Has anyone run into the situation where their static IP address from Comcast
(on the business class cable modem Internet service) was changed when the modem
was replaced?
We have a remote site that uses Comcast as a backup Internet connection and
when we went to use it recently our VPN tunnel
Yes, this is very common. You are lucky to even get a working static IP
when they replace a modem. A lot of times they forget to assign one or
assigned one that doesn't work. No, most of the time they won't tell you
the IP changed.
Couple time I was told where my IP and default gateway wasn't
With Time Warner Cable in my region that is expected 100% of the time.
Every single cable modem replacement requires you to initialize the static
IP configuration. I expect the cable operators to operate similarly.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
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