off a uverse (and potential future) Comcast client
-Original Message-
From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Daniel Seagraves
Sent: Wednesday, February 25, 2015 3:12 AM
To: nanog@nanog.org
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
On Feb 24
...@nanog.org] On Behalf Of Daniel Seagraves
Sent: Wednesday, February 25, 2015 3:12 AM
To: nanog@nanog.org
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote:
Ah, Comcast support. Those people who keep
On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote:
Ah, Comcast support. Those people who keep calling my Ford Motor Company
phone, to threaten to shut off service to my home, which I don't have (I have
uverse). They keep saying they will take my Ford number off
: Monday, February 23, 2015 9:16:37 AM
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
You forgot to use the word “Shibboleet” when you called care.
Contacted
Peter off-list
- Kevin
On 2/23/15, 1:25 AM, Peter Loron pet...@standingwave.org wrote:
Apologies for a bit
Ah, Comcast support. Those people who keep calling my Ford Motor Company
phone, to threaten to shut off service to my home, which I don't have (I have
uverse). They keep saying they will take my Ford number off the account (which
of course, I don't know the account number because I don't have
On Tue, Feb 24, 2015 at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote:
Ah, Comcast support. Those people who keep calling my Ford Motor Company
phone, to threaten to shut off service to my home, which I don't have (I
have uverse). They keep saying they will take my Ford number off
@nanog.orgmailto:nanog@nanog.org
Subject: Comcast Support
Message-ID:
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utlook.commailto:CY1PR0701MB1164F3448B35404BBAE671A8DC490@CY1PR0701MB116
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I hate to use NANOG
FWIW, if you phone support you generally end up with a tier-1 person. In cases
where people have more technical background, you may want to try things that
land in more senior levels of Care (or even get checked by engineering
directly) such as:
- Customer support forums:
Date: Thu, 22 Jan 2015 22:42:17 +
From: Janet Sullivan jan...@nairial.netmailto:jan...@nairial.net
To: 'nanog@nanog.orgmailto:'nanog@nanog.org'
nanog@nanog.orgmailto:nanog@nanog.org
Subject: Comcast Support
Message-ID:
cy1pr0701mb1164f3448b35404bbae671a8dc...@cy1pr0701mb1164.namprd07
Dear John,
On 24/01/2015 10:00, nanog-requ...@nanog.org wrote:
(...)
Date: Fri, 23 Jan 2015 17:14:11 +
From: Brzozowski, John john_brzozow...@cable.comcast.com
To: nanog@nanog.org nanog@nanog.org
Subject: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
Message-ID: d0e7e8e3.21d5aa
Thanks John and Ron,
We'll definitely reach out to Juniper.
Best regards,
--
Rafael de Oliveira Ribeiro
DAERO - Gerencia de Operacoes
RNP - Rede Nacional de Ensino e Pesquisa
Tel.: +55 21 2102 9659 - iNOC: 1916*767
: Rafael de Oliveira Ribeiro rafael.ribe...@rnp.br
Organization: Rede Nacional de ensino e Pesquisa
Date: Monday, January 26, 2015 at 11:00
To: John Brzozowski john_brzozow...@cable.comcast.com, NANOG
nanog@nanog.org
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 24)
Dear John,
On 24/01
...@dren.mil
Date: Monday, January 26, 2015 at 13:15
To: Rafael de Oliveira Ribeiro rafael.ribe...@rnp.br
Cc: John Brzozowski john_brzozow...@cable.comcast.com, NANOG
nanog@nanog.org
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 24)
On Jan 26, 2015, at 8:00 AM, Rafael de Oliveira
Correct link for Cisco is updated below.
John
From: Brzozowski, John Brzozowski
john_brzozow...@cable.comcast.commailto:john_brzozow...@cable.comcast.com
Date: Friday, January 23, 2015 at 12:14
To: NANOG nanog@nanog.orgmailto:nanog@nanog.org
Subject: Comcast Support (from NANOG Digest, Vol 84
@nanog.orgmailto:nanog@nanog.org
Subject: NANOG Digest, Vol 84, Issue 23
Date: Thu, 22 Jan 2015 22:42:17 +
From: Janet Sullivan jan...@nairial.netmailto:jan...@nairial.net
To: 'nanog@nanog.orgmailto:'nanog@nanog.org'
nanog@nanog.orgmailto:nanog@nanog.org
Subject: Comcast Support
Message-ID
?
-Original Message-
From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Janet Sullivan
Sent: Thursday, January 22, 2015 4:42 PM
To: 'nanog@nanog.org'
Subject: Comcast Support
I hate to use NANOG for this, but support has now ended a chat with me twice
without fixing anything, they just
It's starting to become more typical.
I finally resolved an issue after two weeks of fighting with them.
A remote office could send traffic out, but couldn't receive traffic.
I ran tcpdumps on the firewall, and did everything to convince them it
wasn't my problem.
They still insisted on sending
-boun...@nanog.org] On Behalf Of Pete Carah
Sent: Thursday, January 22, 2015 7:08 PM
To: nanog@nanog.org
Subject: Re: Comcast Support
On 01/22/2015 06:28 PM, Aaron C. de Bruyn wrote:
It's starting to become more typical.
I finally resolved an issue after two weeks of fighting with them
I hate to use NANOG for this, but support has now ended a chat with me twice
without fixing anything, they just kicked me off.
I'm not getting an IPv6 address on the Comcast provided cable modem/router.
I'm not getting a PD. My machines thus have no IPv6. I've hard reset my
router 4 times
On 01/22/2015 06:28 PM, Aaron C. de Bruyn wrote:
It's starting to become more typical.
I finally resolved an issue after two weeks of fighting with them.
A remote office could send traffic out, but couldn't receive traffic.
.
http://xkcd.com/806/
Cute.
Maybe Comcast train the level 1
--- aa...@heyaaron.com wrote:
From: Aaron C. de Bruyn aa...@heyaaron.com
http://xkcd.com/806/
Maybe Comcast train the level 1 techs that if
someone says NANOG you get transferred to
someone who knows routing... ;)
Then, like the last cell in the
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