Re: Disney+ Geolocation issues

2020-02-06 Thread Brian Ellwood
blocks. > > John > > From: NANOG On Behalf Of Cassidy B. Larson > Sent: Tuesday, November 12, 2019 3:54 PM > To: Michael Crapse > Cc: nanog@nanog.org > Subject: Re: Disney+ Geolocation issues > > We're seeing the same thing. Actually we saw it during pre-sign

Re: Disney+ Geolocation issues

2020-02-06 Thread Josh Luthman
t; *Sent:* Tuesday, November 12, 2019 3:54 PM > *To:* Michael Crapse > *Cc:* nanog@nanog.org > *Subject:* Re: Disney+ Geolocation issues > > > > We're seeing the same thing. Actually we saw it during pre-signup. > Reached out to Disney+ weeks ago as well, with no response.

RE: Disney+ Geolocation issues

2020-02-06 Thread John van Oppen
Subject: Re: Disney+ Geolocation issues We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through

Re: Disney+ Geolocation issues

2019-11-14 Thread Javier J
The word on the street (that Disney pushed) was that "we are seeing higher than expected demand" WTF, you are in AWS, don't know how to autoscale? On Thu, Nov 14, 2019 at 11:06 AM Ethan O'Toole wrote: > > For Disney, isn't it the same "house" ? > > They're trying to control different pricing

Re: Disney+ Geolocation issues

2019-11-14 Thread Ethan O'Toole
For Disney, isn't it the same "house" ? They're trying to control different pricing for different markets. Similar to how Spotify costs a lot less in Indonesia and the Philippines. This is where a VPN comes in handy. - Ethan

Re: Disney+ Geolocation issues

2019-11-14 Thread John Von Essen
It is amazing how much variance there is between different IP GEO data sets, we recently switched from MaxMind to Neustar, there was a huge difference between the two…. -John

Re: Disney+ Geolocation issues

2019-11-14 Thread Radu-Adrian Feurdean
On Wed, Nov 13, 2019, at 15:49, Matthew Huff wrote: > It’s not about optimization, it’s about the contract with the content > providers. For Disney, isn't it the same "house" ?

RE: Disney+ Geolocation issues

2019-11-13 Thread Aaron Gould
That email (cl...@disneystreaming.com) bounced back as undeliverable. -Aaron From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Michael Crapse Sent: Tuesday, November 12, 2019 7:27 PM Cc: NANOG list Subject: Re: Disney+ Geolocation issues There has been a continued flurry

Re: Disney+ Geolocation issues

2019-11-13 Thread Cassidy B. Larson
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys.We finally got through to Disney+ support after 2.5hrs on hold to

Disney+ Geolocation Issues

2019-11-13 Thread Mat Perkins
Hey Everyone, I'm working with 3 ISPs currently who are having Geo Location issues with clients being told they are out of the US. When their IPs are checked via a free Geo IP tool everything is showing up correctly. Anyone have any insight on who Disney+ is using for their GeoLocation services

Re: Disney+ Geolocation issues

2019-11-13 Thread Michael Crapse
For all those in the current and future thread. We were successful in reaching to Disney by emailing them with our subnet netad...@disneystreaming.com On Wed, 13 Nov 2019 at 08:26, Robert Blayzor wrote: > On 11/13/19 9:49 AM, Matthew Huff wrote: > > It’s not about optimization, it’s about the

Re: Disney+ Geolocation issues

2019-11-13 Thread Robert Blayzor
On 11/13/19 9:49 AM, Matthew Huff wrote: > It’s not about optimization, it’s about the contract with the content > providers. The agreement is to restrict content by geographical regions > mainly for marketing purposes. They block VPN access to keep people from > bypassing those restrictions.

Re: Disney+ Geolocation issues

2019-11-13 Thread Matthew Huff
It’s not about optimization, it’s about the contract with the content providers. The agreement is to restrict content by geographical regions mainly for marketing purposes. They block VPN access to keep people from bypassing those restrictions. It’s true of all the streaming providers. > On

Re: Disney+ Geolocation issues

2019-11-13 Thread Robert Blayzor
On 11/12/19 5:28 PM, Michael Crapse wrote: > Myself and a few other ISPs are having our eyeballs complain about > disney+ saying that they're on a VPN. Does anyone have any idea, or who > to contact regarding this issue? > This is most likely improper geolocation databases. Anyone have an idea >

Re: Disney+ Geolocation issues

2019-11-13 Thread Ca By
On Tue, Nov 12, 2019 at 9:18 PM Michael Crapse wrote: > IPv6 is a lot more granular when it comes to geolocation data. It is also > very very unlikely that the block has been used before, and you never know > what the previous owner did or what geolocation/VPN blacklists it was added > to. Let

Re: Disney+ Geolocation issues

2019-11-13 Thread jim deleskie
Using a TPIA provider here at home in Nova Scotia same issue. -jim On Tue., Nov. 12, 2019, 6:29 p.m. Michael Crapse, wrote: > Myself and a few other ISPs are having our eyeballs complain about > disney+ saying that they're on a VPN. Does anyone have any idea, or who to > contact regarding this

Re: Disney+ Geolocation issues

2019-11-12 Thread Michael Crapse
IPv6 is a lot more granular when it comes to geolocation data. It is also very very unlikely that the block has been used before, and you never know what the previous owner did or what geolocation/VPN blacklists it was added to. Let me put it this way, this is a familiar song and dance for us, and

Re: Disney+ Geolocation issues

2019-11-12 Thread Randy Bush
> IPv6 support by disney(using AWS) would obviate this issue. ok. i give. exactly how? i mean technically. randy

Re: Disney+ Geolocation issues

2019-11-12 Thread Michael Crapse
I sent an email there too, I think that this should be very apparent by now, but IPv6 support by disney(using AWS) would obviate this issue. Imagine if a multibillion dollar company can't implement ipv6, what hope do the smaller ones have? /s On Tue, 12 Nov 2019 at 20:37, Aden Dragulescu wrote:

Re: Disney+ Geolocation issues

2019-11-12 Thread Aden Dragulescu
Try netad...@disneystreaming.com. Was on their whois. -- *Aden Dragulescu* fiberdrop, LLC a...@fiberdrop.net On Tue, Nov 12, 2019 at 10:27 PM Michael Crapse wrote: > There has been a continued flurry of trouble tickets from our eyeballs. I > did find a contact cl...@disneystreaming.com that

Re: Disney+ Geolocation issues

2019-11-12 Thread Michael Crapse
There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cl...@disneystreaming.com that i have reached out to in hope that they can hear our pleas. On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson wrote: > We're seeing the same thing. Actually we saw it

Disney+ Geolocation issues

2019-11-12 Thread Michael Crapse
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike