Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-12 Thread Landon
Hello NANOG, Just a quick note thanking those that responded to me on and off list. I appreciate the input! -- Landon Stewart landonstew...@gmail.com

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-07 Thread Rich Kulawiec
On Wed, Nov 06, 2013 at 07:31:54PM -0500, Jon Lewis wrote: If you know you have pro spammers on your network, the question isn't how much to obfuscate spam complaints you receive...it's why haven't you terminated the customer(s)? Another question is why are you relying on third parties to tell

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-07 Thread Blake Dunlap
Pretty much this. It's your business model to have your email be deliverable, while it is not my business model that your mail is received. If I get spam outside of obvious cases of receiver issues, I just block. I'm not going to bother to jump through hoops to report issues you should be dealing

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-07 Thread William Herrin
On Thu, Nov 7, 2013 at 1:43 PM, Rich Kulawiec r...@gsp.org wrote: On Wed, Nov 06, 2013 at 07:31:54PM -0500, Jon Lewis wrote: If you know you have pro spammers on your network, the question isn't how much to obfuscate spam complaints you receive...it's why haven't you terminated the

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-07 Thread Nonaht Leyte
Savvis had a significant spam problem when I arrived, and until just a few months before I left, had literally none. Howdy, Out of curiosity, what changed a few months before you left? Without retelling the *entire* [very public] story: we acquired another large carrier with several

Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Landon
Hello, We (iWeb AS32613) are currently making great strides in getting out from under the volume of reports received and getting on top of things. How much trouble does your abuse department go to in order to obfuscate headers when providing evidence of spamming activity regardless of if it’s

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread William Herrin
On Wed, Nov 6, 2013 at 1:30 PM, Landon landonstew...@gmail.com wrote: How much trouble does your abuse department go to in order to obfuscate headers when providing evidence of spamming activity regardless of if it’s intentional/professional spammer activity or some kind of malware infection

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread William Herrin
On Wed, Nov 6, 2013 at 1:30 PM, Landon landonstew...@gmail.com wrote: We (iWeb AS32613) are currently making great strides in getting out from under the volume of reports received and getting on top of things. Incidentally, I'd suggest that an ounce of prevention is worth a pound of cure.

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Doug Clements
On Wed, Nov 6, 2013 at 4:45 PM, William Herrin b...@herrin.us wrote: Incidentally, I'd suggest that an ounce of prevention is worth a pound of cure. Simply block outbound tcp port 25 for new hosting customers on a tell me if you want it open basis. Or to thwart those clever spammers, block

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Anne P. Mitchell, Esq.
On Wed, Nov 6, 2013 at 1:30 PM, Landon landonstew...@gmail.com wrote: How much trouble does your abuse department go to in order to obfuscate headers when providing evidence of spamming activity regardless of if it?s intentional/professional spammer activity or some kind of malware

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread William Herrin
On Wed, Nov 6, 2013 at 5:16 PM, Anne P. Mitchell, Esq. amitch...@isipp.com wrote: Because this is an issue inherent primarily with bulk mail, we remove all identifying information *except* the unsub link, which *should* have a unique identifying token embedded within, from which the sender

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Anne P. Mitchell, Esq.
so aside from the abusers his customers will tend to be heavy on single-recipient administrative emails rather than mailing lists. Then, if they are truly one-to-one administrative emails, that's rather odd if they are generating a disproportionate number of spam complaints, dontcha think?

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Jimmy Hess
On Wed, Nov 6, 2013 at 12:30 PM, Landon landonstew...@gmail.com wrote: Hello, How much trouble does your abuse department go to in order to obfuscate headers when providing evidence of spamming activity regardless of if it’s intentional/professional spammer activity or some kind of malware

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Nonaht Leyte
If you send him a complaint scrubbed in the manner you describe, he won't have enough information to act. You'd basically be wasting both his time and yours. As many here know, I spent 4 years on the receiving end of the abuse@savvisbox: when I was hired it was for multiple roles, but the

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Jon Lewis
On Wed, 6 Nov 2013, Landon wrote: Hello, We (iWeb AS32613) are currently making great strides in getting out from under the volume of reports received and getting on top of things. How much trouble does your abuse department go to in order to obfuscate headers when providing evidence of

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread Jimmy Hess
On Wed, Nov 6, 2013 at 6:27 PM, Nonaht Leyte alif.terran...@gmail.comwrote: Any abuse department which outright rejects (or claims they are unable to process) an obfuscated (munged) complaint is not to be trusted - period. This is very credible from someone admitting to scrubbing reports, of

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread William Herrin
On Wed, Nov 6, 2013 at 5:46 PM, Anne P. Mitchell, Esq. amitch...@isipp.com wrote: so aside from the abusers his customers will tend to be heavy on single-recipient administrative emails rather than mailing lists. Then, if they are truly one-to-one administrative emails, that's rather odd if

Re: Do you obfuscate email headers when reporting spam issues to clients?

2013-11-06 Thread William Herrin
On Wed, Nov 6, 2013 at 7:27 PM, Nonaht Leyte alif.terran...@gmail.com wrote: As many here know, I spent 4 years on the receiving end of the abuse@savvisbox: when I was hired it was for multiple roles, but the abuse@was a primary. Savvis had a significant spam problem when I arrived, and