My VZ FioS install was similarly fantastic. Those guys have figured out
that spending a little more time, effort and cable (cat6 in the case of VZ)
goes a long, long way in keeping customers happy.
--Tom
On Aug 20, 2012:7:43 PM, at 7:43 PM, Randy Bush ra...@psg.com wrote:
Message-
From: Peter Kristolaitis [mailto:alte...@alter3d.ca]
Sent: Monday, August 20, 2012 3:31 PM
To: nanog@nanog.org
Subject: Re: Comcast vs. Verizon for repair methodologies
On 12-08-20 04:25 PM, Leo Bicknell wrote:
In a message written on Mon, Aug 20, 2012 at 04:12:22PM -0400, Patrick
W
You're lucky. Verizon did a great job installing mine (ONT on the
backboard I put in the basement for them, handoff on ethernet rather
than MOCA, etc) but somehow never managed to get around to dispatching
anyone to actually install the permanent fiber drop (despite multiple
calls).
Comcast annoys me. I never have any problems with the people you get when you
call in, or the tech support people, but their contractors STINK.
At home the Comcast line boxes serving the apartments aren't even closed. They
just sit open and fill up with rain until things crap out. The
AM
To: Thomas Nadeau
Cc: North American Network Operators' Group; Joe Greco
Subject: Re: Comcast vs. Verizon for repair methodologies
You're lucky. Verizon did a great job installing mine (ONT on the backboard I
put in the basement for them, handoff on ethernet rather than MOCA, etc
: Comcast vs. Verizon for repair methodologies
Comcast annoys me. I never have any problems with the people you get
when you call in, or the tech support people, but their contractors
STINK.
At home the Comcast line boxes serving the apartments aren't even
closed. They just sit open and fill up with rain
of work than
the actual cost of the materials and installation.
charles
-Original Message-
From: Robert E. Seastrom [mailto:r...@seastrom.com]
Sent: Tuesday, August 21, 2012 11:01 AM
To: Thomas Nadeau
Cc: North American Network Operators' Group; Joe Greco
Subject: Re: Comcast vs. Verizon
. Gilmore
Subject: Re: Comcast vs. Verizon for repair methodologies
On Aug 21, 2012, at 09:54 , Naslund, Steve snasl...@medline.com
wrote:
I think the issue is that the field techs wanted to get the customer
up
and running. Most of the outside plant stuff is done by contractors
and
it takes time
In a message written on Tue, Aug 21, 2012 at 10:22:54AM -0500, Daniel Seagraves
wrote:
Comcast annoys me. I never have any problems with the people you get when you
call in, or the tech support people, but their contractors STINK.
Whenever techs come to my house I like to ask them about
know who's internal politics are more complicated, ATT or Comcast.
-Mario Eirea
-Original Message-
From: Daniel Seagraves [mailto:dseag...@humancapitaldev.com]
Sent: Tuesday, August 21, 2012 11:23 AM
To: nanog@nanog.org
Subject: Re: Comcast vs. Verizon for repair methodologies
I'm baffled. This is horrible! What about standards?
-Original Message-
From: Patrick W. Gilmore [mailto:patr...@ianai.net]
Sent: Monday, August 20, 2012 3:12 PM
To: NANOG list
Subject: Comcast vs. Verizon for repair methodologies
Given the recent VZ thread, I thought I'd show why my
In a message written on Mon, Aug 20, 2012 at 04:12:22PM -0400, Patrick W.
Gilmore wrote:
The story: A piece of underground cable went bad. The techs didn't pull new
underground cable. They decided it was better to do it arial (if you can
call 2 feet arial). They took apart the two
On 12-08-20 04:25 PM, Leo Bicknell wrote:
In a message written on Mon, Aug 20, 2012 at 04:12:22PM -0400, Patrick W.
Gilmore wrote:
The story: A piece of underground cable went bad. The techs didn't pull new underground cable.
They decided it was better to do it arial (if you can call 2 feet
On Aug 20, 2012, at 16:25 , Leo Bicknell bickn...@ufp.org wrote:
In a message written on Mon, Aug 20, 2012 at 04:12:22PM -0400, Patrick W.
Gilmore wrote:
The story: A piece of underground cable went bad. The techs didn't pull new
underground cable. They decided it was better to do it
Hi Patrick,
Yikes. We can work together on getting this sorted. Will give you
details directly. Cheers, -ren
On Mon, Aug 20, 2012 at 4:12 PM, Patrick W. Gilmore patr...@ianai.net wrote:
Given the recent VZ thread, I thought I'd show why my new house has crap
Internet.
The story: A piece
The story: A piece of underground cable went bad. The techs didn't pull =
new underground cable. They decided it was better to do it arial (if =
you can call 2 feet arial). They took apart the two pedestals on =
either side of the break and ran a new strand of RG6 (yes, the same =
stuff
on bainbridge, i replaced centurystink dsl (756k/256k for $65/mo) with
comcast (20m/4m for $50/mo). the installer was a knarly old dog, and
damned competent. he cleaned up old cable on the pole and where it went
underground to the house. he cleaned up the box and replaced in-house
junctions.
Oh to have choices... I'm still hanging on the end of a dedicated T1
and paying through the nose. I'm nearly convinced that the monthly
income from my circuit has prevented Qwest, and now Century Link from
building out DSL.
Greg
On Mon, Aug 20, 2012 at 4:43 PM, Randy Bush ra...@psg.com wrote:
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