For those who haven't seen it (i.e. Austin), here is "the guide" on how to
troubleshoot correctly with traceroute:
https://archive.nanog.org/meetings/nanog47/presentations/Sunday/RAS_Traceroute_N47_Sun.pdf
ICMP is deprioritized by any normal router. Non-cascading loss does not
indicate a problem
ICMP response time from a router/device is not a great way to judge if
there is an issue or not. The devices generally have control plane
policing and responding to ICMP is not prioritized at all.
I would suggest your engineer setup something on their end of the
connection that you can ping, and
Austin,
If you run MTRs or traceroutes through the node, is there any other
additional packet loss seen in the path, and at the destination? What does
the reverse MTR or traceroute look like? The attached image was stripped out
by the mailing list system.
Bufferbloat is controlled at the
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