RE: OT -- seeking a knowledgable AS 701 technical contact.
Hi! Now that you have my email address, ping me offline and I'll see if I can help. --Heather ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* Heather Schiller Network Security - Verizon Business 1.800.900.0241secur...@verizonbusiness.com -Original Message- From: Robert Bonomi [mailto:bon...@mail.r-bonomi.com] Sent: Wednesday, November 16, 2011 5:36 PM To: nanog@nanog.org Subject: OT -- seeking a knowledgable AS 701 technical contact. Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit: I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'. The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer. Customer service doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain. Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.
Re: OT -- seeking a knowledgable AS 701 technical contact.
Hi, If i remember right, Verizon Business has 3 or 4 different help desks. From my experience, none of the help desks know anything about the others. I dont have any numbers off hand unfortunately. -Grant On Wed, Nov 16, 2011 at 4:35 PM, Robert Bonomi bon...@mail.r-bonomi.comwrote: Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit: I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'. The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer. Customer service doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain. Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.
Re: OT -- seeking a knowledgable AS 701 technical contact.
sorry grant :( (gmail user fail) On Wed, Nov 16, 2011 at 8:12 PM, Christopher Morrow morrowc.li...@gmail.com wrote: On Wed, Nov 16, 2011 at 8:12 PM, Christopher Morrow morrowc.li...@gmail.com wrote: what are you trying to do with ftp.uu.net? is it broken in some way? is it possibly that no login info works on it? $ ftp ftp.uu.net Connected to ftp.uu.net. 220 FTP server ready. Name (ftp.uu.net:morrowc): anonymous 331 Guest login ok, send your complete e-mail address as password. Password: 530 Login incorrect. Login failed. ftp quit On Wed, Nov 16, 2011 at 5:51 PM, Grant Ridder shortdudey...@gmail.com wrote: Hi, If i remember right, Verizon Business has 3 or 4 different help desks. From my experience, none of the help desks know anything about the others. I dont have any numbers off hand unfortunately. -Grant On Wed, Nov 16, 2011 at 4:35 PM, Robert Bonomi bon...@mail.r-bonomi.comwrote: Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit: I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'. The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer. Customer service doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain. Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.
