Google NOC contact me

[Kaiser, Erich]

Been trying to reach someone from the Google NOC for almost 24hrs now and
no response, not even a reply email to several of mine.  Please contact me
offlist.


Erich Kaiser
The Fusion Network
er...@gotfusion.net
Office: 815-570-3101

Google NOC contact for public APIs? (GeoIP issues with googleapis.com)

[Neil Hanlon]

Having a bit of a weird issue where traffic from one of our data centers
looks to be getting a response for googleapis.com which is in Malaysia,
despite the data center being in northeast USA--assuming I'm reading the
reverse DNS on the IP addresses right (228.27.217.172.in-addr.arpa domain
name pointer kul09s01-in-f4.1e100.net.)

 Our other data centers seem to get OK DNS responses, not exactly "perfect"
(Switzerland gets some "waw" (warsaw?) node when there appear to be "zrh"
nodes it could get), but this response in our us-northeast facility has a
300ms+ RTT and is causing performance issues in our application.

Does anyone have a contact at Google, or if someone at Google could contact
me off-list, I'd appreciate it.

--Neil

Re: Google NOC Contact?

[Christopher Morrow]

replying offlist (I'm sure I'm not the only one)

On Mon, Jul 18, 2016 at 4:30 PM, Nick Olsen  wrote:

> Wondering if anyone from the Google NOC is on-list.
>
>  Having issues reaching your authoritative name servers that appear to be
> anycasted on Level3's network.
>
>  Traffic to your name servers 216.239.32.10, 216.239.34.10, 216.239.36.10
> and 216.239.38.10 dies in what appears to be Legacy Global Crossing
> territory.
>
>  216.239.38.10 (ns4.google.com)
>   Host  Loss%   Snt
> Last   Avg  Best  Wrst StDev
>  1. eth-vl0504-far1.coco-vr.flhsi.com   0.0%   320
> 0.2   0.2   0.1   0.8   0.0
>  2. eth-ge0007-car1.coco-vr.flhsi.com   0.0%   320
> 0.2   0.2   0.2   0.6   0.0
>  3. eth-sf0004-bar1.coco-vr.flhsi.com   0.0%   320
> 0.2   0.2   0.2   6.5   0.3
>  4. 66-194-200-17.static.twtelecom.net  0.0%   320
> 5.2   4.3   4.1  11.1   0.5
>  5. ae19-20G.scr4.MIA1.gblx.net 0.0%   320
> 19.9  20.6  19.8  64.4   4.2
>  6. ???
>
>
>   flhsi@flhsi01:~$ dig google.com @216.239.38.10
>  ; <<>> DiG 9.8.1-P1 <<>> google.com @216.239.38.10
> ;; global options: +cmd
> ;; connection timed out; no servers could be reached
>
>
>  Nick Olsen
>  Sr. Network Engineer
>  Florida High Speed Internet
>  (321) 205-1100 x106
>
>
>
>
>
>
>
>

Google NOC Contact?

[Nick Olsen]

Wondering if anyone from the Google NOC is on-list.
  
 Having issues reaching your authoritative name servers that appear to be 
anycasted on Level3's network.
  
 Traffic to your name servers 216.239.32.10, 216.239.34.10, 216.239.36.10 
and 216.239.38.10 dies in what appears to be Legacy Global Crossing 
territory.
  
 216.239.38.10 (ns4.google.com)
  Host  Loss%   Snt   
Last   Avg  Best  Wrst StDev
 1. eth-vl0504-far1.coco-vr.flhsi.com   0.0%   320
0.2   0.2   0.1   0.8   0.0
 2. eth-ge0007-car1.coco-vr.flhsi.com   0.0%   320
0.2   0.2   0.2   0.6   0.0
 3. eth-sf0004-bar1.coco-vr.flhsi.com   0.0%   320
0.2   0.2   0.2   6.5   0.3
 4. 66-194-200-17.static.twtelecom.net  0.0%   320
5.2   4.3   4.1  11.1   0.5
 5. ae19-20G.scr4.MIA1.gblx.net 0.0%   320   
19.9  20.6  19.8  64.4   4.2
 6. ???
  
   
  flhsi@flhsi01:~$ dig google.com @216.239.38.10
 ; <<>> DiG 9.8.1-P1 <<>> google.com @216.239.38.10
;; global options: +cmd
;; connection timed out; no servers could be reached

  
 Nick Olsen
 Sr. Network Engineer
 Florida High Speed Internet
 (321) 205-1100 x106