Good luck -- last time we did a public service complaint (admittedly it's been
a while) due to porting / voice issues we were told that they're severity
under-staffed and most days don't have enough staff to follow normal business
procedures. I have no idea if things are the same on the non-voice side of the
house.
-Original Message-
From: "Josh Luthman"
Sent: Tuesday, December 31, 2024 1:19pm
To: "Dennis Burgess - LTI Support"
Cc: "[email protected]"
Subject: Re: Spectrum Carrier Team
Spectrum has a carrier escalations flowchart. You should have gotten that with
the circuit contract and it gets updated annually. Have you tried those
numbers?
On Tue, Dec 31, 2024 at 11:38 AM Dennis Burgess - LTI Support via NANOG <[
[email protected] ]( mailto:[email protected] )> wrote:
Looking for someone at Spectrum to help with a ticket. ECT-83933060 no one is
picking up the ticket ☹
Dennis Burgess
MikroTik : Trainer, Network Associate, Routing Engineer, Wireless Engineer,
Traffic Control Engineer, Inter-Networking Engineer, Security Engineer,
Enterprise Wireless Engineer
Hurricane Electric: IPv6 Sage Level
Cambium: ePMP
Author of "Learn RouterOS- Second Edition”
Link Technologies, Inc -- Mikrotik & WISP Support Services
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