Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Karl Hardisty
Not to mention when a fault is raised with a provider and you're assured no one else is affected / no one else has raised the same issue. You then talk to two different customers of same provider who have also opened tickets and been fed the same BS, and that it must be a 'Chorus issue'. Sent

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Tim Price
Agreed.   Also, sometimes correlation of multiple faults that people are sitting quietly stewing about can help isolate a larger problem more quickly.  I think that this type of use of the mailing list is entirely within the spirit of it’s existence.  People need to remember that we should all b

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Michael Fincham
On Tue, 5 Jul 2016 14:01:15 +1200, Liam Farr wrote: > Sometimes when your shit is on fire, and you don't have enough information > about whats happening, in a communications vacuum it can help to reach out > to the community as someone else may know more than you, and sometimes when > you do that y

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Liam Farr
I'm clearly doomed, should give up and head to the pub immediately! On 5 July 2016 at 14:08, Peter Mott wrote: > > On 5/07/2016, at 2:01 pm, Liam Farr wrote: > sometimes when you do that you don't always write the most comprehensive > or eloquent emails as your a little pre-occupied with the is

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Peter Mott
> On 5/07/2016, at 2:01 pm, Liam Farr wrote: > sometimes when you do that you don't always write the most comprehensive or > eloquent emails as your a little pre-occupied with the issues at hand. To add to your woes ... http://www.yourvsyoure.com regards Peter

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Ian Lewis
Just a thought… What do you folks think about adding “Network Status” page links to the existing NOC list? http://www.nznog.org/noc-list Could provide a quick and easy zero-touch way of getting the word out about network faults without tying up hard-working NOC people with serial phone calls /

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Liam Farr
Indeed shutting down all (flapping) circuits from the affected provider at that location allowed traffic to traverse alternate paths and carriers and normal operation to resume. Unfortunately not all downstream customers choose to buy 100% diverse services due to cost constraints, and as such are

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Karl Hardisty
Or N+1 is more comfortable than N. Having an upstream with issues means you're more vulnerable to service interruption to customers. No one enjoys that. Sent from my Unicorn > On 5/07/2016, at 1:39 PM, Tim Hoffman wrote: > > Sounds like your network is lacking in carrier diversity if they c

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Michael Fincham
On Mon, 4 Jul 2016 18:39:39 -0700, Tim Hoffman wrote: > Sounds like your network is lacking in carrier diversity if they can cause > you that much bother bro We all know you run a huge, important network. Please remain calm in the presence of us mortals :) -- Michael pgpva2oXelyI3.pgp Descri

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Tim Hoffman
Sounds like your network is lacking in carrier diversity if they can cause you that much bother bro Sent from my iPhone > On Jul 4, 2016, at 6:32 PM, Liam Farr wrote: > > Your right Tim, its not the NOC. > > At the time the NOC was being uncommunicative, and as a customer I was left > in th

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Michael Fincham
On Tue, 5 Jul 2016 13:34:27 +1200, Dave Mill wrote: > "I've tried contacting blah, had no success. Is anyone else having issues" To avoid sounding less like the worst kind of helpdesk call it would probably also be prudent to actually describe the fault, rather than just asking if there's "somethi

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Dave Mill
I'm not a moderator of this list at all. What I'd like to see would be things like: "I've tried contacting blah, had no success. Is anyone else having issues" Rather than the list being used for "Who has issues with blah". Really, contacting your service provider should always be the first poin

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Liam Farr
Your right Tim, its not the NOC. At the time the NOC was being uncommunicative, and as a customer I was left in the dark about a major P1 fault affecting me. Due to communication difficulties with the NOC and in exasperation as a customer I decided to post here to see if anyone else was affected,

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Tim Hoffman
I wasn't aware that this mailing list was the 2degrees NOC email. On Mon, Jul 4, 2016 at 5:52 PM, Jesse Archer wrote: > We also noticed some issues. > > 2Degrees NOC are aware. > > > > > > *Jesse Archer* > *General Manager*Full Flavour > > > *p. *07 577 0099 *ddi*. 07 281 1391 > *s*. Skype "myf

Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Jesse Archer
We also noticed some issues. 2Degrees NOC are aware. *Jesse Archer* *General Manager*Full Flavour *p. *07 577 0099 *ddi*. 07 281 1391 *s*. Skype "myfullflavour" *e*. je...@fullflavour.nz *w*. fullflavour.nz *a. *Basestation, 148 Durham Street, Tauranga

[nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

2016-07-04 Thread Liam Farr
Hi, Just wondering if anyone else had issues with services delivered by 2Degrees (SNAP) at 220 Queen Street this morning from 9AM onwards? -- Kind Regards Liam Farr Maxum Data +64-9-950-5302 ___ NZNOG mailing list NZNOG@list.waikato.ac.nz https://