Hot Req: BMC Remedy Administrator -- Stamford, CT

Mon, 10 Feb 2014 08:25:54 -0800

Hi,
 
Please share profile for the below requirement.
 
Job Title: BMC Remedy Administrator
Duration of assignment: 6 Months
Work Location: Stamford, CT, 06905
Start date: As Earliest
Rates: DOE/hr
 
Relevant Experience: 1-6 yrs.
 
Technical/Functional Skills: Remedy - Enterprise Server Management (IT IS) 7.6
 
Experience Required: Min 2 years’ experience with administering ITSM 7.6 including Remedy Service Desk/ Change Management/Asset Management/CMDB, Approval Server, Notifications, Email Engine, Service Catalogue etc.
Knowledge of configuring and maintaining all modules of ITSM 7.6, as well as troubleshooting backend form data.
Software testing lifecycle.
QA skills.
Basic documentation skills.
Basic UNIX user skills.
Must have excellent team skills, must be workable, must be thorough, must have excellent communications skills, written and verbal.
Demonstrate initiative and be results oriented with flexibility and tenacity, demonstrating the ability to continuously adjust priorities to reflect changing circumstances
Strong diplomacy, assertiveness, influencing skills with commitment and ability to work in a dynamic cross-organizational team environment.
Strong dedication to provide quality customer service.
Effective problem-solving skills and inherent decision-making ability.
Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
 
Roles & Responsibilities:
The Remedy/ ITSM 7.6 Administrator duties will include:
Perform installation of Remedy software/upgrades/patches Configure out-of-the-box Remedy functionality to meet IT/Business needs Gather/document/analyze enhancement requests;
Evaluate/assess fit between requirements and Remedy application suite capabilities in support of department's philosophy of using standard out-of-the-box functionality, minimizing customizations where possible Identify/troubleshoot/resolve BMC Remedy applications issues including root cause analysis Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications
Perform risk identification, assessment, remediation and performance tuning
Create all necessary documentation/SOPs, training material and user guides
Perform mentoring/cross-training for peers Stay current on emerging tools, techniques and technologies
Maintain skills/capabilities through education/training/hands-on experiences.
 
Education:
Degree with Computer science is preferred however any degree with relevant years of experience and relevant Technical Certification would be suffice
 
 
 
Thanks and regards
 
Satnam Singh
Sr. IT Recruiter
IDC Technologies Inc.
1851 McCarthy Blvd,
Milpitas, CA 95035
Ph: 408-852-7193
IM: Please Add | Yahoo: satnamrecruiter | Gmail: satnamrecruiter
LinkedIN: Check out my professional profile and connect with me on LinkedIn. http://lnkd.in/iDs25V
 
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