Hi,
Hope you are doing great ITSM Process Lead position LOCATION – LINCOLNSHIRE, IL DURATION – 6 MONTHS Please find below the JD for ITSM Process Lead position. Co-ordinate inter-process changes with process owners • Ensure alignment of ITSM solutions to organization and organization business needs • Create and maintain the catalog description of existing services offered by organization • Formulate, agree and maintain an appropriate SLM structure for the Service Delivery • Ensure appropriate OLAs/SLAs in place to support any new services • Analyze and review actual service performance against SLAs and OLAs • Provide regular reports on service performance and achievement to organization • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Agree appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Review third party underpinning agreements where necessary Provide input for maintaining the catalog description of existing services offered by organization • Assist with actions to negotiate, agree and maintain SLAs in conjunction with organization • Assist with actions to negotiate, agree and maintain OLAs within organization IT support areas and business units • Analyze and review actual service performance against SLAs and OLAs for service areas under scope • Provide input and assist in development of regular reports on service performance and achievement to the Service Manager • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Review third party underpinning agreements where necessary • Identify appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Act as a coordination point for any temporary changes to service levels Responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit Provides a single point of contact and is responsible for coordinating all change functions Thanks & Regards Abhay Tiwari Sr. Technical Recruiter abha...@idctechnologies.com <jama...@idctechnologies.com> | 408-457-9399 Ex. 2033 Gtalk : abhaytiwari9009 Skype: akt.idc IDC Technologies, Inc. |1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 Web: www.idctechnologies.com ISO 9001-2008 Certified "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list.” -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
