Hello, Please share resumes to *y...@hclglobal.com <y...@hclglobal.com>; a...@hclglobal.com <a...@hclglobal.com>*
*Please find the job description below:* Title:- Genesys Developer Location: Richmond, VA Rate:$DOE/hr Duration:6+ Months Excellent Technical skills in Genesys CIM 8.x framework with implementation and migration knowledge. Solid knowledge in SIP, INFOMART, Genesys Multimedia and Avaya VDN set up and Vector programming. Solid knowledge in UNIX, LINUX OS level troubleshooting and , SWITCH (Avaya PBX), Verizon NETWORK level troubleshooting. Expertise in Skill based routing, Verizon TFNM routing is needed. Interact with the customer IT team and gather all the required information by asking the right questions Make sure that existing contact center setup (Genesys applications) are up to the standard with latest versioning and provide recommendations working with Genesys Vendors and SMEs. Softphone level troubleshooting and knowledge. Excellent communication skills , Should be able to lead the team and mentor the offshore team during migrations. Collaborate with offshore team to successfully complete the application migrations Handles the issues independently and flexible to work over Weekends, Holidays and Shifts. Co-ordinate with customer, product vendors and other stake IT Teams Understand setup of telecom infrastructure for call centers hardware and voice trunks. Hands on experience in fixing Infomart related issues. -- --- Thanks and Regards, Yuvi, Accounts Manager, HCL Global Systems, Ph: 248-473-0720*205 Email: y...@hclglobal.com *YIM: yuvi.recruiter* *Gtalk: dyugandhar.60* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
