*Hi,* *Hope you are doing great.*
*Please find the requirement below and send me matched resumes to **raj...@spgamerica.com <raj...@spgamerica.com>.* *POSITION:* Genesys Call Routing Specialist *LOCATION:* Charlotte, NC or Plano, TX *DURATION:6 months* The candidate will be working on one of two systems (or both) for BOA. One is for the Legacy Merrill Lynch platform and one is for the Consumer Next Gen platform. Adam said that the Consumer platform is a bit more complicated and Legacy Merrill is fairly straightforward. I say this so you don’t shy away from people with different degrees of experience. If you have someone that is a bit more junior, but still good, then we could submit him to Adam with the angle of working the Legacy Merrill platform. That being said, they must have a strong background in Genesys development to be considered. The technical aspects of your role will include the ability to create and maintain complex configurations within Genesys, troubleshoot issues and coordinate efforts with stakeholders and other internal operations and technology teams. · Consult with Business teams to understand complex requests, providing solutions and business requirements that solves the need. · Identify call routing capabilities and develop road maps required to support evolving business and operating models. · Collaborate with IT teams to design and implement new solutions, maximize operating efficiencies and reduce cost · Design, build, document, test, implement and maintain Genesys Call Routing configuration, and business routing logic and strategies for multiple business · Troubleshoot issues, and coordinate efforts of internal departments and vendors to ensure proper call routing and CTI data passage · Train and develop team members on core call routing system functionality, controls process, triage and incident management. May manage a team of Technical Specialists. · Backup 24x7 on-call support for call routing issues on a rotating basis Provide first level support on priority issues escalation *Technical skills*- 5+ years technical and call routing background supporting high volume, multi-site Contact Centers preferred *Knowledge base/Education* · Advanced experience with Genesys Call Routing Platform OR Aspect/UIP · Voice and Data Network Infrastructure knowledge · IP enabled Contact Centers experience is preferred *Thanks for your Time and Support* *Rajesh | Technical Recruiter* *Software Programming Group* *15 Corporate Place South, Suite #421, Piscataway, NJ - 08854* *Email: **|raj...@spgamerica.com* <%7csamb...@spgamerica.com>* | URL : * *www.spgamerica.com* <http://www.spgamerica.com/> *Hangout:bvrajeshgowd* *IT Services || Consulting* *USA || INDIA* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
